Fidelity Bank is today ranked amongst the top 10 in the Nigerian banking industry, with presence in the major cities and commercial centres of Nigeria. Over the years, the bank has been reputed for integrity and professionalism. It is also respected for the quality and stability of its management. Fidelity staff are also respected in the Nigerian banking ind...
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This is a full-time Customer Service Officer role located on-site in Akure.
The Customer Service Officer will be responsible for ensuring customer satisfaction, providing support, and enhancing the overall customer experience through effective interactions and problem resolution on a daily basis.
Qualifications
Interpersonal Skills, Customer Satisfaction, and Customer Support proficiency
Customer Service and Customer Experience expertise
Provide Excellent Customer service while adhering to banking regulations.
Conducted customer due diligence and KYC procedures
Strong communication and problem-solving abilities
Ability to work well in a team and independently
Prior experience in a customer-facing role is a plus
Knowledge of banking operations and products is advantageous
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