Job Openings at Rigo Microfinance Bank

Job functions:

Open and maintain customer accounts.

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools

Requirements:

• Proven customer support experience
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills

MIN REQUIRED EXPERIENCE: year(s)

OTHER REQUIREMENTS:

Candidate MUST live in Ibeju-lekki environs. Specific locations include Ajah, Sangotedo, Awoyaya and Lakowe.

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To direct and oversee the companies banking operations function relating to central operations, branch operations, treasury operations and cards/ electronic banking operations.

Key Job Responsibilities/Duties

• Establish and review key operational risk indicators/key control standards and formulate action plans to minimize the Bank’s exposure to fraud and losses.
• Manage the Bank’s operational risk exposure by supporting the Business to identify areas of operational risk exposure and by developing and implementing corrective action.
• Design, develop and keep updated the Banks’ Operations Manual and ensure compliance to all operational guidelines, processes and procedures.
• Responsible for re-engineering business processes to improve customer service, cost effectiveness and controls.
• Ensure compliance with Regulatory requirements relating to Banking Operations.
• Ensure that effective documentation is in place, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls to improve service quality and customer service.
• Manage the Banking Operations Department (staff and budget).
• Central Operations – Account Services, Clearings, Payments, Cash Management and Reconciliation
• Card Operations – Account Services, Chargeback & Fraud & Reconciliation of the Bank’s debit card activities
• Treasury Operations – Money Market and Derivative Products, FI Transaction activity and 3rd Party Funds / Investment processing
• Credit Operations – Loan sanction fulfillment, & administration distribution (Retail, Business, Commercial and Corporate and Institutional segments)
• whilst ensuring the identification and management of underlying operational risks.
• Special Product management. All specially designed product to address transfers of fund, Deposit and risk asset.
• Any other activity as may be assigned by the MD/CEO.

Technical Skills:

• Detailed knowledge of Banking procedures and policy principles at all levels.
• Ability to translate local regulatory requirements into thorough knowledge of Operational routine in Banks.
• Thorough knowledge of Cash Management, Account Services, Clearing and Payment functions.
• Extensive knowledge of Treasury Operations and Electronic Banking.
• Understanding and application of Best Practice in all areas of Operational Banking with ability to drive efficiency and effectiveness
• Analytical and practical understanding of workflow, capacity planning / optimization and process implementation.
• Ability to recognize problems and apply Risk Management techniques to address them.
• Ability to plan & prepare the strategy and annual budget requirements for the operational environment.
• Strong planning, organizational and time management abilities.
• Strong Leadership, team management, developing and mentoring.
• Metrics driven mindset.
• High level influencing and interpersonal skills.
• Relationship building, negotiation, problem solving and trouble shooting.
• Ability to multitask, cross knowledge of entire banking activities to work outside your comfort.
• Ability to proactively identify roles requiring attention.

MIN REQUIRED EXPERIENCE:

0-2 year(s)

OTHER REQUIREMENTS:

Candidate MUST live in Ibeju-lekki environs. Specific locations include Ajah, Sangotedo, Awoyaya and Lakowe.

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We deliver unequaled financial services through well-trained and friendly workforce; helping individuals meet their financial goals and supporting micro, small and medium enterprises to grow.

We are looking for a skilled fund transfer expert who would support the Operation teams in delivering innovative services to the bank. The prospective candidate would be responsible for ensuring that customer’ funds transfer instructions are efficiently and promptly executed immediately and serve as backup for Head of Operations. Are you efficient and up to the task, give us a chance to meet you.

Job Responsibilities:

• Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.
• Maintaining and balancing cash drawers and reconciling discrepancies.
• Handling currency, transactions, and confidential information in a responsible manner.
• Using software to track bank information and generate reports.
• Following all bank financial and security regulations and procedures.
• Ensuring customers' transactions (Manager's Cheques, NIP etc.) are processed within approved service turnaround time;
• Ensuring customers' instructions are properly reviewed before processing; ensure all remittances for customers and regulatory agencies are handled within the agreed time-frame; ensure daily and weekly balancing of internal funds transfer accounts such as Manager's Cheques, Cash Advance, etc; maintain proper records of funds transfer transactions; ensure maintenance and effective utilization of physical assets and resources (adding machines, workstations, stamps till boxes etc.).
• Ensuring excellent interpersonal relations with customers and addressing/resolving customer service issues.
• Ensuring operational efficiency within the branch in line with banking regulations/regulatory requirement.
• Update, monitor and maintain proper accounting records and documentation of the branch transactions prevent fraud and irregularities and safeguard assets of the bank.
• Reviewing Incoming/Outgoing clearing cheques to ensure timely/proper booking of same in conformity with Clearing/Bank’s procedure.
• Timely key verification/over-riding of daily transactions and ensuring appropriateness of both transactions and postings above tellers’ limits.
• Ensure timely posting of customers’ funds transfer requests.

Requirements:

• OND / NCE / BSC in accountancy.
• Cash handling experience and on-the-job training may be required.
• Exceptional time management, communication, and customer service skills.
• High level of accountability, efficiency, and accuracy.
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• High level of accountability, efficiency, and accuracy.

MIN REQUIRED EXPERIENCE:

0-2 year(s)

OTHER REQUIREMENTS:

Candidate MUST live in Ibeju-lekki environs. Specific locations include Ajah, Sangotedo, Awoyaya and Lakowe.