Job Openings at Dreamworks Global Logistics Limited

Roles / Responsibilities

• Meet with potential clients to determine their needs
• Research and recommend prospects for new business opportunities
• Have an in-depth knowledge of business products and value propositions.
• Identify sales leads, pitch products to new clients and maintain a good working relationship with new contacts.
• Stay current with trends and competitors to identify improvements or recommend new products
• Collect and analyze information and prepare data and sales reports
• Formulate a market penetration plan and execute the marketing program of the company.
• Perform any other duties as assigned.

General Skills Requirements

• Minimum of an HND / B.Sc Degree
• Minimum of 2 years of sales experience, preferably with relevant experience in a logistics company
• A positive, confident, and determined approach.
• Familiarity with product and sales analysis
• Proficiency in all Microsoft Office applications.

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Job Responsibilities

• Handling Outbound and Inbound calls from customers.
• Providing information and resolving customers on complaints regarding specific products as well as services.
• Selling additional services by recognizing opportunities to up-sell Transferring customer calls with complex queries to appropriate staff.
• Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls.
• Provide information and advice to customers relating to bus fare, booking procedure, and other inquiries - in a patient and calm manner through all service channels.
• Interpret and accurately communicate our terms and conditions of service where and when applicable.
• Assist guest in managing existing reservations/ bookings with reference to rescheduling and re-routing.
• Enter details of every contact in the system as required, obtain new customers.
• information and update existing customer details on the CRM.
• Ensure deliverables are met within ascribed SLA timeframe.

Job Requirements

• Minimum of Bachelor’s Degree or HND in any relevant discipline
• Minimum of two (4) years cognate experience in Customer Service/ Care.