Call Center Agent (Clean Cook Stoves) at Atmosfair

Job Summary: 

We are seeking a Call Center Agent to support customer engagement and accelerate the adoption of our Save80 Clean Cookstove across Nigeria. In this role, you will handle outbound and follow-up calls that support stove sales, customer onboarding, and installment plan understanding, while ensuring timely post-sale verification and accurate record keeping. The position is critical to maintaining high-quality customer relationships and capturing complete, consistent, and audit-ready data required for MRV (Monitoring, Reporting, and Verification). Your work will directly strengthen conversion rates, reduce customer drop-off, and improve the quality of field-to-office reporting.

This is an opportunity to contribute to one of Nigeria’s most impactful clean energy interventions. By helping households adopt affordable, energy-efficient cooking solutions, you will support both commercial growth and measurable climate and health outcomes.

If you are motivated by results and want to combine customer service success with meaningful social and environmental impact, we would like to meet you.

Role Summary

The Call Center Agent is responsible for structured customer engagement, frontline sales support, and post-sale verification for atmosfair’s Save80 clean cookstove program. The role is central to maintaining service quality and customer retention while ensuring accurate, complete, and audit-ready data capture for the MRV (Monitoring, Reporting, and Verification).

Key Responsibilities

• Customer engagement and sales support 
• Make outbound calls to prospective and existing customers. 
• Educate customers on Save80 cookstove benefits, including cost savings, health outcomes, and environmental impact. 
• Follow up on leads generated by field sales agents to improve conversion. 
• Support customer onboarding, including clear explanation of payment plans and next steps. 

Key Performance Indicators

• Number of calls completed per day 
• Verification completion rate (%) 
• Data accuracy and completeness score 
• Customer satisfaction rating (CSAT) 
• Payment follow-up success rate 
• Conversion rate for sales-support calls 

Required Qualifications

• Minimum of OND, NCE, or BSc 
• Experience in call center operations, sales, or customer service is an advantage. 
• Experience in NGOs, clean energy, or climate programs is an added advantage. 

Required Skills

• Strong communication skills (English required; Hausa/Yoruba/Igbo or relevant local languages preferred) 
• Professional phone etiquette and persuasive communication skills 
• Basic computer literacy (Excel and CRM tools) 
• Strong attention to detail (critical for MRV and audit readiness) 
• Ability to work to targets and deadlines. 

Personal Attributes

• High integrity and detail orientation (to support audit compliance) 
• Patient, customer-focused mindset 
• Resilient and target-driven under pressure 
• Strong listening skills and structured questioning approach 
• Comfortable operating within script-led workflows and standard procedures

Reporting Structure

You will report directly to the Call Center Lead, Head of Monitoring and the management team.

Working Days and Hours

Hybrid work may be required. Standard full-time work hours are 40 hours per week (Monday to Friday). Additional hours may be required to meet sales targets and could involve some weekend work. All extra hours will be appropriately compensated.

We Offer:

• Competitive salary commensurate with experience and performance-based incentives
• Opportunity to make a significant impact on climate change and rural development in Nigeria.
• Excellent role in a growing, mission-driven organization
• Professional development opportunities in the expanding field of sustainable energy solutions

Note: Women are strongly encouraged to apply for this position.