Customer Service Supervisor at Dreamworks Global Logistics Limited

Job Responsibilities

• Handling Outbound and Inbound calls from customers.
• Providing information and resolving customers on complaints regarding specific products as well as services.
• Selling additional services by recognizing opportunities to up-sell Transferring customer calls with complex queries to appropriate staff.
• Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls.
• Provide information and advice to customers relating to bus fare, booking procedure, and other inquiries - in a patient and calm manner through all service channels.
• Interpret and accurately communicate our terms and conditions of service where and when applicable.
• Assist guest in managing existing reservations/ bookings with reference to rescheduling and re-routing.
• Enter details of every contact in the system as required, obtain new customers.
• information and update existing customer details on the CRM.
• Ensure deliverables are met within ascribed SLA timeframe.

Job Requirements

• Minimum of Bachelor’s Degree or HND in any relevant discipline
• Minimum of two (4) years cognate experience in Customer Service/ Care.