Job Openings at Aldelia Limited

Role Overview

• The Head of Operations is responsible for overseeing the company’s operational activities, ensuring efficiency, compliance, and performance across all functions, including logistics, inventory management, and boutique operations. This role provides strategic leadership to operational teams, drives process optimization, and ensures that operational objectives align with the company’s business goals.
• The ideal candidate has a strong operational background, experience managing multi-functional teams, and a proven track record in inventory management, logistics coordination, and retail performance oversight.

Key Responsibilities

Operational Leadership

• Oversee day-to-day operations across all sites, including boutiques, warehouses, and logistics functions.
• Lead, mentor, and manage operational teams, including inventory and boutique management teams.
• Develop operational policies and procedures to ensure efficiency, compliance, and consistency across locations.

Logistics & Inventory Management

• Ensure smooth inventory flow from suppliers to warehouses and retail outlets.
• Monitor inventory levels, stock movement, and replenishment processes to prevent shortages or overstock.
• Implement strategies for accurate inventory tracking, reporting, and audits.

Boutique Performance

• Drive operational excellence in boutiques, ensuring consistent standards in merchandising, customer service, and store performance.
• Analyze boutique performance metrics and recommend corrective actions to optimize sales and operational efficiency.
• Collaborate with sales and marketing teams to ensure operational support for campaigns and promotions.

Compliance & Risk Management

• Ensure operational compliance with internal policies, regulatory requirements, and safety standards.
• Conduct regular operational audits and process reviews to mitigate risks and improve efficiency.
• Maintain strict adherence to financial, inventory, and operational controls.

Process Improvement

• Identify opportunities to streamline operations and enhance efficiency across all functions.
• Implement best practices in logistics, inventory management, and boutique operations.
• Monitor KPIs to measure operational performance and implement corrective actions as needed.

Collaboration & Reporting

• Collaborate with senior leadership to develop and execute operational strategies aligned with business objectives.
• Prepare regular operational reports, highlighting performance, challenges, and recommendations.
• Liaise with vendors, service providers, and internal stakeholders to ensure seamless operational execution.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or related field.
• Minimum 8–12 years of experience in operations management, with at least 3 years in a senior leadership role.
• Experience in retail, luxury goods, or FMCG sectors is highly desirable.
• Strong knowledge of inventory management, logistics coordination, and retail operations.
• Proven ability to lead cross-functional teams and manage multiple operational functions simultaneously.

Core Competencies

• Strategic and analytical thinking.
• Strong leadership and team management skills.
• Excellent communication, negotiation, and stakeholder management.
• Problem-solving and decision-making abilities.
• Results-oriented with focus on operational efficiency and performance.
• Ability to manage change and drive continuous improvement.

Performance Indicators

• Efficient logistics and inventory management with minimal discrepancies.
• Operational performance of boutiques aligned with business objectives.
• Compliance with internal policies, regulatory requirements, and operational standards.
• Improved operational efficiency through process enhancements and best practices.
• Effective leadership and team performance across operational functions.

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Role Overview

• The Brand Manager for Swarovski and Montblanc is responsible for leading the brand strategy, merchandising, and sales performance for both premium brands. This role focuses on maximizing brand visibility, customer engagement, and revenue growth across retail and corporate channels.
• The ideal candidate has prior experience in FMCG, luxury retail, or as a Category Manager, with proven expertise in driving brand performance through strategic marketing, merchandising, and sales initiatives.

Key Responsibilities

Brand Strategy & Positioning

• Develop and implement brand strategies to increase market share, brand awareness, and customer loyalty for Swarovski and Montblanc.
• Conduct regular market research, competitive analysis, and consumer insights to inform brand positioning and campaigns.
• Collaborate with regional/global brand teams to ensure alignment with overall brand guidelines and strategies.

Merchandising & Sales Performance

• Oversee merchandising strategies, visual displays, and product assortment to maximize sales performance.
• Monitor and analyze sales data to identify opportunities for growth and improvement.
• Develop promotional and marketing initiatives to drive product adoption and revenue growth.

Marketing & Communication

• Plan and execute marketing campaigns across retail, digital, and corporate channels.
• Ensure consistent brand messaging and customer experience across all touchpoints.
• Work closely with internal teams and external agencies to produce high-quality marketing collateral and campaigns.

Stakeholder & Team Management

• Liaise with sales, operations, and retail teams to ensure effective execution of brand initiatives.
• Collaborate with suppliers and partners to support product launches, promotions, and marketing events.
• Mentor and guide junior marketing or brand support staff as required.

Performance Monitoring

• Track and report on brand KPIs, including sales growth, market share, and campaign effectiveness.
• Provide insights and recommendations for continuous improvement in brand performance.

Qualifications & Experience

• Bachelor’s degree in Marketing, Business, or related field. Master’s/MBA is a plus.
• Minimum 5–8 years of experience in brand management, category management, or marketing, preferably in FMCG, luxury retail, or premium consumer products.
• Strong understanding of merchandising, sales performance, and marketing analytics.
• Proven experience managing multiple brands or product lines.
• Excellent communication, presentation, and stakeholder management skills.

Core Competencies

• Strategic thinking and commercial acumen.
• Ability to translate brand strategy into actionable plans.
• Strong analytical and problem-solving skills.
• Creativity in campaign and promotional planning.
• Leadership and team collaboration capabilities.
• Customer-centric mindset with attention to detail.

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Role Overview

• The Corporate Communications Manager will lead and manage all internal and external communication initiatives to strengthen the organization’s brand, reputation, and stakeholder engagement. The role is responsible for developing clear, consistent messaging across all communication channels while ensuring alignment with the company’s strategic objectives.
• This position requires a seasoned communications professional with over 10 years of progressive experience in corporate communications, brand management, and stakeholder relations.

Key Responsibilities

Internal Communications

• Develop and execute internal communication strategies to drive employee engagement and organizational alignment.
• Oversee company newsletters, internal announcements, leadership messages, and corporate updates.
• Support executive management with speech writing, presentations, and internal briefings.
• Manage communication plans for organizational changes and key initiatives.

External Communications

• Lead the development and implementation of external communication strategies.
• Draft and review press releases, corporate statements, media briefs, and official correspondence.
• Manage relationships with media, partners, regulators, and other external stakeholders.
• Ensure consistent and accurate corporate representation across all public platforms.

Brand Messaging & Reputation Management

• Develop and maintain a cohesive brand messaging framework.
• Ensure brand consistency across digital, print, and corporate materials.
• Monitor public perception and proactively manage reputational risks.
• Provide strategic counsel to leadership on communication and brand positioning matters.

Stakeholder Relations

• Build and maintain strong relationships with key stakeholders including clients, regulators, partners, and community representatives.
• Coordinate communication efforts related to corporate social responsibility and strategic partnerships.
• Prepare stakeholder reports and communication materials as required.

Content & Publications

• Oversee the development and distribution of corporate newsletters and publications.
• Ensure all communication materials meet quality, tone, and branding standards.
• Collaborate with cross-functional teams to gather content and highlight key achievements.

Qualifications & Experience

• Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, or related field.
• Master’s degree or professional certification is an added advantage.
• Minimum of 10 years’ experience in corporate communications, public relations, or brand management.
• Demonstrated experience managing both internal and external communications in a corporate environment.
• Strong experience in stakeholder engagement and executive communications.

Core Competencies

• Exceptional written and verbal communication skills.
• Strong strategic thinking and planning ability.
• Proven stakeholder and media management skills.
• High level of professionalism and discretion.
• Ability to manage multiple projects and meet tight deadlines.
• Strong leadership and team collaboration skills.

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Role Overview

• The Marketing Communications Lead is responsible for planning, coordinating, and executing marketing communications initiatives that align with sales targets, inventory cycles, and business objectives. This role ensures consistent messaging across all marketing channels, drives customer engagement, and supports the commercial team in achieving revenue goals.
• The ideal candidate is proactive, data-driven, and experienced in managing marketing campaigns for consumer-focused brands, ensuring messaging supports both brand awareness and sales performance.

Key Responsibilities

Marketing Strategy & Planning

• Align marketing communications initiatives with sales targets, inventory availability, and promotional cycles.
• Develop annual and quarterly marketing communication plans in collaboration with the sales and commercial teams.
• Ensure marketing campaigns support product launches, seasonal promotions, and business objectives.

Campaign Management

• Plan, create, and execute integrated marketing campaigns across digital, print, social, and in-store channels.
• Monitor campaign performance, analyze results, and provide actionable insights for continuous improvement.
• Collaborate with internal teams and external agencies to deliver high-quality marketing content.

Brand Messaging & Communication

• Maintain consistent brand messaging across all marketing channels.
• Develop engaging content for newsletters, social media, product promotions, and internal communications.
• Ensure marketing communications reflect the company’s value proposition and enhance customer experience.

Collaboration & Stakeholder Engagement

• Work closely with sales, merchandising, and operations teams to synchronize marketing initiatives with inventory cycles.
• Support sales teams with marketing collateral, promotional materials, and campaign briefs.
• Coordinate with external vendors and media partners for campaign execution.

Monitoring & Reporting

• Track marketing KPIs, including campaign effectiveness, engagement rates, and ROI.
• Prepare regular reports on marketing initiatives, highlighting successes, challenges, and recommendations.
• Suggest process improvements to optimize marketing efficiency and effectiveness.

Qualifications & Experience

• Bachelor’s degree in Marketing, Communications, Business, or related field.
• Minimum 5 years of experience in marketing communications, preferably in retail, consumer goods, or luxury brands.
• Experience aligning marketing campaigns with sales targets and inventory cycles is highly desirable.
• Proficiency in digital marketing tools, content creation, and analytics platforms.

Core Competencies

• Strong strategic thinking and commercial awareness.
• Excellent communication, writing, and presentation skills.
• Ability to manage multiple campaigns and deadlines effectively.
• Collaboration and stakeholder management skills.
• Creativity and innovation in campaign development.
• Analytical mindset for campaign performance evaluation.

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Role Overview

• The Corporate Sales Lead – Luxury Division is responsible for driving revenue growth through strategic corporate sales of luxury products to banks, oil & gas companies, multinational corporations, and other large institutions.
• The role focuses on bulk sales, corporate gifting, tender management, and proposal development, ensuring the company becomes the preferred luxury partner for high-value corporate clients. The ideal candidate will possess strong B2B sales experience, commercial acumen, and a well-established corporate network.

Key Responsibilities

Corporate Business Development

• Develop and execute a corporate sales strategy targeting banks, oil & gas companies, multinationals, and large local enterprises.
• Identify and secure new corporate accounts to drive bulk and recurring sales opportunities.
• Build and maintain long-term strategic relationships with key decision-makers (HR, Procurement, Corporate Affairs, Executive Offices).
• Achieve and exceed corporate sales targets and revenue goals.

Tender & Proposal Management

• Identify, evaluate, and respond to corporate tenders and RFPs.
• Lead the preparation and submission of high-quality commercial proposals and presentations.
• Negotiate contract terms, pricing structures, and service agreements.
• Ensure compliance with procurement requirements and documentation standards.

Bulk Gifting & Luxury Solutions

• Develop tailored luxury gifting solutions for corporate events, executive gifting, festive campaigns, and milestone celebrations.
• Collaborate with marketing and brand teams to curate premium product offerings aligned with client budgets and brand positioning.
• Manage large-volume orders from quotation through fulfillment and post-delivery follow-up.

Client Relationship Management

• Maintain strong relationships with procurement departments and senior executives.
• Provide exceptional pre- and post-sales service to ensure client satisfaction and repeat business.
• Monitor client feedback and recommend improvements to enhance service delivery.

Market Intelligence & Strategy

• Monitor competitor activity and market trends within the luxury corporate segment.
• Identify emerging corporate opportunities across key industries.
• Provide regular sales reports, forecasts, and pipeline updates to management.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Marketing, or related field.
• Minimum of 7–10 years’ experience in corporate/B2B sales, preferably within luxury retail, premium goods, or high-value products.
• Proven experience managing tenders, RFPs, and bulk corporate transactions.
• Strong network within banking, oil & gas, and multinational corporate sectors.
• Demonstrated track record of achieving high-value sales targets.

Core Competencies

• Strong negotiation and closing skills.
• Excellent proposal writing and presentation skills.
• High commercial awareness and pricing strategy capability.
• Relationship-driven with strong stakeholder engagement skills.
• Strategic thinker with strong pipeline management ability.
• Professional presence aligned with luxury brand positioning.

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Role Overview

• The Learning & Development (L&D) Specialist will be responsible for designing, delivering, and managing specialized training programs within the Polo Academy. The role focuses primarily on watch training, jewellery training, and client experience training, ensuring that all retail and frontline teams possess deep product knowledge, refined service standards, and strong brand representation skills.
• The ideal candidate will drive capability development initiatives that enhance sales performance, elevate customer experience, and strengthen brand excellence across all touchpoints.

Key Responsibilities

Training Strategy & Delivery

• Develop and implement structured training programs for watches, jewellery, and luxury retail client experience.
• Facilitate engaging classroom, virtual, and in-store training sessions for retail teams and new hires.
• Translate brand values and technical product knowledge into impactful learning content.
• Ensure training materials are aligned with global brand standards and local business objectives.

Product Training (Watches & Jewellery)

• Deliver in-depth training on watch mechanisms, complications, craftsmanship, heritage, and after-sales processes.
• Conduct comprehensive jewellery training covering materials, gemstones, craftsmanship, care, and storytelling techniques.
• Partner with brand representatives to stay updated on product launches and seasonal collections.
• Assess product knowledge retention through evaluations, quizzes, and practical demonstrations.

Client Experience & Service Excellence

• Develop and facilitate luxury client experience programs focused on service etiquette, consultative selling, and relationship management.
• Coach retail staff on handling high-net-worth clients and delivering personalized experiences.
• Reinforce grooming, communication, and behavioral standards in line with luxury retail expectations.

Performance & Impact Measurement

• Track training effectiveness through KPIs such as sales performance, mystery shopping scores, and client feedback.
• Conduct training needs analysis to identify skill gaps and recommend solutions.
• Provide post-training coaching and follow-up sessions to reinforce learning.

Academy & Stakeholder Collaboration

• Support the continuous development of the Polo Academy curriculum and learning pathways.
• Collaborate with HR, Retail Management, and Brand Managers to align training initiatives with business priorities.
• Maintain training records, certifications, and compliance documentation.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, Education, or related field.
• Minimum of 4–6 years’ experience in Learning & Development, preferably within luxury retail, watches, jewellery, or fashion.
• Strong knowledge of luxury client experience standards and retail sales techniques.
• Excellent presentation, facilitation, and communication skills.
• Ability to influence, coach, and inspire retail teams.
• Strong organizational and stakeholder management skills.
• Certification in Training & Development (CIPD, ATD, or similar) is an advantage.