Head of Operations at Aldelia Limited

Role Overview

• The Head of Operations is responsible for overseeing the company’s operational activities, ensuring efficiency, compliance, and performance across all functions, including logistics, inventory management, and boutique operations. This role provides strategic leadership to operational teams, drives process optimization, and ensures that operational objectives align with the company’s business goals.
• The ideal candidate has a strong operational background, experience managing multi-functional teams, and a proven track record in inventory management, logistics coordination, and retail performance oversight.

Key Responsibilities

Operational Leadership

• Oversee day-to-day operations across all sites, including boutiques, warehouses, and logistics functions.
• Lead, mentor, and manage operational teams, including inventory and boutique management teams.
• Develop operational policies and procedures to ensure efficiency, compliance, and consistency across locations.

Logistics & Inventory Management

• Ensure smooth inventory flow from suppliers to warehouses and retail outlets.
• Monitor inventory levels, stock movement, and replenishment processes to prevent shortages or overstock.
• Implement strategies for accurate inventory tracking, reporting, and audits.

Boutique Performance

• Drive operational excellence in boutiques, ensuring consistent standards in merchandising, customer service, and store performance.
• Analyze boutique performance metrics and recommend corrective actions to optimize sales and operational efficiency.
• Collaborate with sales and marketing teams to ensure operational support for campaigns and promotions.

Compliance & Risk Management

• Ensure operational compliance with internal policies, regulatory requirements, and safety standards.
• Conduct regular operational audits and process reviews to mitigate risks and improve efficiency.
• Maintain strict adherence to financial, inventory, and operational controls.

Process Improvement

• Identify opportunities to streamline operations and enhance efficiency across all functions.
• Implement best practices in logistics, inventory management, and boutique operations.
• Monitor KPIs to measure operational performance and implement corrective actions as needed.

Collaboration & Reporting

• Collaborate with senior leadership to develop and execute operational strategies aligned with business objectives.
• Prepare regular operational reports, highlighting performance, challenges, and recommendations.
• Liaise with vendors, service providers, and internal stakeholders to ensure seamless operational execution.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or related field.
• Minimum 8–12 years of experience in operations management, with at least 3 years in a senior leadership role.
• Experience in retail, luxury goods, or FMCG sectors is highly desirable.
• Strong knowledge of inventory management, logistics coordination, and retail operations.
• Proven ability to lead cross-functional teams and manage multiple operational functions simultaneously.

Core Competencies

• Strategic and analytical thinking.
• Strong leadership and team management skills.
• Excellent communication, negotiation, and stakeholder management.
• Problem-solving and decision-making abilities.
• Results-oriented with focus on operational efficiency and performance.
• Ability to manage change and drive continuous improvement.

Performance Indicators

• Efficient logistics and inventory management with minimal discrepancies.
• Operational performance of boutiques aligned with business objectives.
• Compliance with internal policies, regulatory requirements, and operational standards.
• Improved operational efficiency through process enhancements and best practices.
• Effective leadership and team performance across operational functions.