Learining and Development Specialist at Aldelia Limited

Role Overview

• The Learning & Development (L&D) Specialist will be responsible for designing, delivering, and managing specialized training programs within the Polo Academy. The role focuses primarily on watch training, jewellery training, and client experience training, ensuring that all retail and frontline teams possess deep product knowledge, refined service standards, and strong brand representation skills.
• The ideal candidate will drive capability development initiatives that enhance sales performance, elevate customer experience, and strengthen brand excellence across all touchpoints.

Key Responsibilities

Training Strategy & Delivery

• Develop and implement structured training programs for watches, jewellery, and luxury retail client experience.
• Facilitate engaging classroom, virtual, and in-store training sessions for retail teams and new hires.
• Translate brand values and technical product knowledge into impactful learning content.
• Ensure training materials are aligned with global brand standards and local business objectives.

Product Training (Watches & Jewellery)

• Deliver in-depth training on watch mechanisms, complications, craftsmanship, heritage, and after-sales processes.
• Conduct comprehensive jewellery training covering materials, gemstones, craftsmanship, care, and storytelling techniques.
• Partner with brand representatives to stay updated on product launches and seasonal collections.
• Assess product knowledge retention through evaluations, quizzes, and practical demonstrations.

Client Experience & Service Excellence

• Develop and facilitate luxury client experience programs focused on service etiquette, consultative selling, and relationship management.
• Coach retail staff on handling high-net-worth clients and delivering personalized experiences.
• Reinforce grooming, communication, and behavioral standards in line with luxury retail expectations.

Performance & Impact Measurement

• Track training effectiveness through KPIs such as sales performance, mystery shopping scores, and client feedback.
• Conduct training needs analysis to identify skill gaps and recommend solutions.
• Provide post-training coaching and follow-up sessions to reinforce learning.

Academy & Stakeholder Collaboration

• Support the continuous development of the Polo Academy curriculum and learning pathways.
• Collaborate with HR, Retail Management, and Brand Managers to align training initiatives with business priorities.
• Maintain training records, certifications, and compliance documentation.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, Education, or related field.
• Minimum of 4–6 years’ experience in Learning & Development, preferably within luxury retail, watches, jewellery, or fashion.
• Strong knowledge of luxury client experience standards and retail sales techniques.
• Excellent presentation, facilitation, and communication skills.
• Ability to influence, coach, and inspire retail teams.
• Strong organizational and stakeholder management skills.
• Certification in Training & Development (CIPD, ATD, or similar) is an advantage.