AB Microfinance Bank Nigeria is a foreign-owned financial institution, based in Lagos state, which offers a broad range of financial services to micro, small and medium scaled business.
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Perform Clients deposit and withdrawal transactions (cash and cheque) within approved limits and provide responses to customers’ enquiries or complaints in a polite and courteous manner within the cash area.
Ensure complete adherence to the dictates of the Cashbox Procedure (including adjoining annexes) and other applicable MEMOs in force at all times.
Ensure that Cash is arranged and stored in an orderly manner (according to denominations) in the Till box and ensure that the cash cabin is neat, tidy, and free from all prohibited items.
Verify the correctness of customers account details (Name, account Number, account type etc.), signatures and pictures before performing deposit and withdrawal transaction.
Verify that cash notes received are not counterfeit notes at the time of presentation using the pre-installed Mercury Lights.
Support and participate in the deposit mobilization effort of the branch.
Ensure proper and complete record keeping and filing of all transaction reports and receipts
Actively support the client advisor team in raising deposits by cross-selling, giving general information about products and services and referring clients to the client advisors.
Actively inform clients about transferring their funds via the funds transfer channel.
Requirements:
A minimum of an OND in any relevant field.
Strong communication and interpersonal skills.
Proficiency in sales and marketing.
Competency in using a computer.
Excellent customer service skills.
1-2 years of relevant work experience is an advantage.
Capability to work independently with minimal supervision.
Welcome customers to the bank; communicating courteously with customers by telephone, email, and in person.
Attracts potential customers by answering product and service questions; suggesting information about other products and services available to clients.
Coordinating loan clients for disbursement according to disbursement schedules.
Determine and respond to customers enquiries in a professional manner by direct them to the respective workstation or unit where their needs would be served.
Resolves product or service problems by clarifying customer\'s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Refer unresolved customer grievances or special requests to designated departments or units for further investigation and follow-up to ensure resolution.
Directly supervise other admin personnel (cleaners, security guards) for an effective discharge of their duties.
Organize, Sort and distribute incoming mail without delays.
Ensure that the driver’s log book, fuel login sheet, is logged properly and updated.
Requirements:
A minimum of an OND in any relevant field.
Strong communication and interpersonal skills.
Proficiency in sales and marketing.
Competency in using a computer.
Excellent customer service skills.
1-2 years of relevant work experience is an advantage.
Capability to work independently with minimal supervision.
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