Front Desk Officer at AB Microfinance Bank

Main Responsibilities:

• Welcome customers to the bank; communicating courteously with customers by telephone, email, and in person.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services available to clients.
• Coordinating loan clients for disbursement according to disbursement schedules.
• Determine and respond to customers enquiries in a professional manner by direct them to the respective workstation or unit where their needs would be served.
• Resolves product or service problems by clarifying customer\'s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Refer unresolved customer grievances or special requests to designated departments or units for further investigation and follow-up to ensure resolution.
• Directly supervise other admin personnel (cleaners, security guards) for an effective discharge of their duties.
• Organize, Sort and distribute incoming mail without delays. 
• Ensure that the driver’s log book, fuel login sheet, is logged properly and updated.

Requirements:

• A minimum of an OND in any relevant field.
• Strong communication and interpersonal skills.
• Proficiency in sales and marketing.
• Competency in using a computer.
• Excellent customer service skills.
• 1-2 years of relevant work experience is an advantage.
• Capability to work independently with minimal supervision.