Job Offer at Elvaridah

Job Summary

•  As our client gear up for our summer launch, they are seeking an experienced Operations Consultant to help design and implement the systems that will power our service operations.

Job Overview

• The Operations Consultant will play a critical role in laying the operational foundation of the company.
• You will be responsible for developing and implementing key systems, processes, and workflows across our core service categories.
• You will also help onboard service partners, facilitate client bookings, and streamline communication between the concierge team and vendors.

Key Responsibilities

• Design end-to-end SOPs for bookings, client requests, vendor coordination, and payment workflows.
• Develop and manage templates for itinerary building, vendor briefing, and client confirmations.
• Assist in setting up a bookings management tool (Google Workspace, Notion, or Airtable).
• Coordinate logistics and communication across different service categories.
• Support the Founder with operational planning and execution, especially during launch.
• Recommend tools, platforms, and systems for long-term scalability.

Requirements

• 3+ years experience in operations, hospitality, event management, or a concierge role.
• Excellent project management and organizational skills.
• Confident using Google Suite, Notion, or other workflow tools.
• Must be resourceful, discreet, and solutions-oriented.
• A high degree of professionalism and a customer-first mindset.

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Job Description

• The Concierge Assistant will play a pivotal role in ensuring our clients receive exceptional service at every touchpoint.
• The position involves managing bookings, liaising with vendors, handling client inquiries, and supporting the concierge team in delivering personalized services.

Responsibilities

• Serve as the main point of contact for clients, responding to inquiries, confirming bookings, and ensuring all requests are met with professionalism and efficiency.
• Coordinate with clients to understand their preferences and ensure that all arrangements are customized to their expectations.
• Assist in managing client bookings, including reservations, event tickets, and luxury transportation.
• Maintain an organized system for tracking client requests, preferences, and bookings.
• Establish and maintain relationships with a network of luxury vendors, including hotels, restaurants, event venues, and transport companies.
• Communicate client needs and ensure vendors deliver services to the highest standards.
• Assist in planning and coordinating client events, including managing logistics, timelines, and vendor communication.
• Provide on-the-ground support during events to ensure flawless execution.
• Maintain accurate records of client interactions, bookings, and vendor agreements.
• Prepare daily or weekly reports on operational activities and client satisfaction.
• Provide general administrative support to the concierge team, including scheduling, answering calls, and managing correspondence.
• Assist in maintaining office operations, ensuring all tasks are executed smoothly and on time.

Requirements

• Minimum 1 year in a customer service, hospitality, or concierge role, preferably in the luxury services industry.
• Strong communication and organizational skills.
• Ability to multitask and manage competing priorities.
• Proficiency in Microsoft Office Suite, Google Suite, and basic project management tools (e.g., Airtable).
• Friendly, approachable, and professional demeanor.
• High attention to detail and a customer-first mindset.
• Ability to handle high-pressure situations with grace and diplomacy.