Job Opportunities at Sweet Sensation

Job Overview:

• The Head of IT for a Quick Service Restaurant (QSR) is responsible for the management and oversight of all information technology operations within the company.
• This role involves planning, directing, and coordinating the implementation of IT strategies to ensure the effective delivery of technology services and solutions that align with the business goals of the QSR.

Key Responsibilities:

Develop and implement IT strategies and systems:

• Design and develop a comprehensive IT strategy that aligns with the overall business strategy of the QSR
• Evaluate and identify new technologies and software that can improve the efficiency and effectiveness of the IT systems
• Establish and implement IT policies, procedures, and standards to ensure the security and integrity of the QSR's data and systems

Oversee IT operations:

• Supervise the IT team to ensure they perform their roles efficiently and effectively
• Manage and maintain the QSR's network and infrastructure to ensure they meet the business needs
• Monitor the performance of the IT systems and infrastructure, and identify areas for improvement
• Develop and maintain disaster recovery and business continuity plans for the QSR's IT systems

Manage IT projects:

• Develop and manage project plans, timelines, and budgets for IT projects
• Identify and allocate resources required for IT projects
• Ensure IT projects are completed on time, within budget, and to the required standard

Ensure the security of the QSR's IT systems:

• Develop and implement IT security policies and procedures to protect the QSR's data and systems from internal and external threats
• Conduct regular security audits to identify vulnerabilities in the QSR's IT systems
• Ensure that all IT staff are trained in security best practices

Manage IT vendor relationships:

• Negotiate contracts with IT vendors, ensuring that the QSR receives the best value for money
• Manage relationships with IT vendors, ensuring that they deliver their services in accordance with the agreed terms and conditions
• Ensure that IT vendors comply with the QSR's IT policies and procedures

Qualifications and Skills:

• A Bachelor's degree in Computer Science, Information Technology, or a related field
• 5+ years of experience in IT management, preferably in the QSR industry
• Strong knowledge of IT systems, including networking, hardware, and software
• Experience managing IT projects and budgets
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Knowledge of IT security best practices

Conclusion:

• The Head of IT for a Quick Service Restaurant is responsible for ensuring that the QSR's IT systems are efficient, effective, and secure.
• This role requires a strong background in IT management, as well as excellent leadership, communication, and analytical skills.
• The successful candidate will work closely with other departments within the QSR to ensure that the IT systems support the business objectives of the company.

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JOB BRIEF:

• He/she will be responsible for overseeing internal operating controls, processes and practices.
• He/she will schedule and plan audits; track the cash flow and accounts of the organization to ensure that they are being recorded and processed correctly, that assets are protected through appropriate control measures and that financial records meet legal standards, assess risk and develop audit direction.

RESPONSIBILITIES:

• Performs preliminary planning and establishes direction for audits, provides leadership to assigned auditors by reviewing their works and providing guidance, managing project to quality outcomes, while meeting established time budgets.
• Prepare an audit plan for every operation and develop a schedule to conduct audits every year for the organization.
• Conduct audits working directly with all internal management levels as well as external clients and recording the existing control environment over business risk.
• Analyze integrity and reliability of financial information and means used for identifying, measuring, classifying and reporting information. And also review and record activities and plans defined by management to resolve issues identified by audit findings.
• Respond to ad hoc requests to address control issues on new business processes, policies and procedures, and provide consultative services to management.

REQUIREMENTS:

• Meticulous attention to detail with a strong aptitude for Mathematics.
• Excellent problem-solving skills with ability to work to deadlines, under pressure.
• A keen interest in the financial system.
• Must be able to work well with a variety of personalities and balance multiple work priorities
• A degree in Business Administration, Accounting, Finance, Information Technology, or a related field with a strong IT skill.

AGE: 35 – 50 years

Other packages:

• Duty lunch
• Adequate medical service (HMO) and/or retainership
• Recharge card and Fuel allowances

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Job Purpose:

• The Head of Brands & Marketing will be responsible for leading the development and implementation of branding and marketing strategies and campaigns for a leading brand in the Quick Service Restaurant space in Nigeria.
• The primary goal of the role is to drive overall brand strategy and positioning, drive revenue growth, customer acquisition and retention through effective branding, marketing and communication strategies.

Key Responsibilities:

• Define the brand's unique value proposition and positioning in the market, while monitoring market trends and the competitive landscape to identify opportunities to project the appropriate brand image.
• Develop and implement effective marketing strategies and campaigns that support the company’s growth objectives and align with the brand’s image and identity.
• Drive market research initiatives and analysis to identify target customers, customer preferences, competitive landscape, and emerging trends in the quick-service restaurant industry.
• Develop and manage the annual marketing budget and ensure that all marketing activities are within budget.
• Oversee the development of advertising and promotional materials, such as print and digital ads, social media campaigns, email marketing, and in-store signage.
• Collaborate with cross functional teams, including creatives, contents and digital marketing to develop compelling campaigns that drive customer engagements.
• Manage and analyze the effectiveness of marketing campaigns to ensure ROI and adjust strategies as needed.
• Develop and maintain relationships with media outlets and influencers to secure media coverage and endorsements.
• Lead the development and execution of customer loyalty and retention programs.
• Collaborate with the operations team to ensure marketing programs are executed in-store effectively and consistently across all locations.
• Develop and manage relationships with external partners and vendors, such as printers, photographers, and production companies.
• Manage the company’s digital marketing efforts including website content, social media channels, email marketing and online ads.
• Prepare and present monthly, quarterly and annual reports to senior management

Requirements:

• Bachelor’s degree in marketing, business administration, or related field.
• 5+ years of experience as a brand or marketing manager with a proven record of success in marketing.
• Demonstrated success in developing and implementing effective marketing campaigns.
• Strong strategic thinking, analytical and problem-solving skills.
• Proficiency in digital marketing tools and platforms.
• Creative and innovative mindset
• Excellent communication and interpersonal skills.
• Strong leadership and management skills, with experience in leading and developing a team.
• Proficiency in Microsoft Office Suite and marketing automation tools.
• Knowledge of social media platforms and digital marketing techniques.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Passion for the quick service restaurant industry and commitment to continuous learning and improvement.

Other packages:

• Duty lunch
• Adequate medical service (HMO) and/or retainership
• Telephone and Fuel allowances

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JOB BRIEF

• To monitor market trends, contribute information, ideas and research to help develop marketing strategies for each product and services based on demographic data and work with the company to develop more awareness of what they offer

RESPONSIBILITIES

• Provides first-class service in order to push the sales of a certain product by making information readily available to customers. Acts as an intermediary between the organization and clientele. Makes necessary phone calls and meetings to help sales.
• Persists in sales even in the face of failure and find ways to sell products in the face of a down market by analyzing the competition to create a unique plan for customer’s engagement.
• Researches client base to find new types of customers and sells to them accordingly and also creates a plan for gaining customers and then retaining them based on warranties or guarantees.
• Collaborate with sales department and help train sales people in the art of selling.
• Demonstrates superior time management skills and meets sales deadlines.
• Handle the full operations of e-commerce in the outlets/restaurants (e.g., Jumia, Glovo, etc.), which includes updating of e-commerce tablets before 9am every day, ensuring quality products availability on counter, ensuring customers’ orders are promptly attended to and not declined, reporting all technical and mechanical issues timely to the line manager and IT department., etc.

REQUIREMENTS

• Superior Written and Verbal Communication Skills, Math Skills, Product Knowledge, Creativity, Demonstrated Experience, Courteous, Basic Computer Literacy, Microsoft Office, Database Skills, Business, Accounting, Marketing, Finance, Target Market Analysis, Presentation Skills, Persistent, Flexible.
• A graduate of any field but that has flair for marketing.

Preferred Gender: Female for gender balance

Other packages

• Duty lunch
• Adequate medical service (HMO) and/or retainership

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Job Description

• We are seeking a highly motivated and skilled Assistant Factory Manager to join our Quick Service Restaurant (QSR) team.
• The Assistant Factory Manager will play a crucial role in ensuring the efficient operation of our factory, focusing on quality control, administration, financial management, and team leadership. Cake design skills will be an added advantage.

Key Responsibilities:

Quality Control:

• Implement and maintain stringent quality control procedures to ensure all products meet or exceed company standards.
• Oversee product testing, sampling, and inspections to identify and address any quality issues promptly.
• Collaborate with the production team to ensure consistent product quality throughout the manufacturing process.

Management/Administration:

• Support the Factory Manager in overseeing the production process, workflow, and staff scheduling.
• Train, motivate, and guide production teams to achieve production targets while maintaining quality standards.
• Collaborate with cross-functional teams, such as procurement, logistics, and marketing, to ensure seamless operations.
• Address any operational issues or challenges in a proactive and effective manner.
• Maintain accurate records of inventory, production, and other relevant data.
• Generate reports and summaries for management, highlighting key performance metrics and areas for improvement.

Financial and Accounting:

• Assist in budget planning and cost control efforts to optimize factory operations.
• Monitor expenses and identify opportunities to minimize costs without compromising quality.

Requirements:

• Bachelor's degree in any related field, with quality control, administration/management, and financial management skills.
• Proven experience in a supervisory or management role within a food manufacturing or QSR environment.
• Strong understanding of quality control procedures and their application within a production setting.
• Proficiency in financial management and budgeting, as well as strong interest in figures.
• Excellent leadership, communication, and interpersonal skills.
• Creative and proficient in cake design, with a portfolio of past work (added advantage).
• Ability to multitask, prioritize, and manage time effectively.

Benefits:

• Competitive salary.
• Opportunities for career advancement within a rapidly growing QSR chain.
• Health and wellness benefits.
• Duty Lunch
• Ongoing training and development opportunities.
• Collaborative and dynamic work environment.

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Job Description

• As a Restaurant Manager, you will take a variety of responsibilities and duties such as restaurant marketing strategies, overseeing food quality and serving restaurant customers.

Responsibilities

• Manage and oversee the entire restaurant operation.
• Deliver superior customers services.
• Ensuring customers satisfaction.
• Plan and develop customers loyalty programs.
• Plan and develop the overall restaurant marketing strategy.
• Respond efficiently to customer questions and complaints.
• Organize and supervise shifts.
• Manage and lead staff.
• Training and evaluate staff performance.
• Estimate consumption, forecast requirements and maintain inventory.
• Manage restaurant supplies
• Control costs and minimize waste
• Nurture a positive working environment
• Monitor operations and initiate corrective actions
• Implement innovative strategies to improve productivity and sales

Requirements and Qualifications

• BSC or HND holder in any field
• Experience as a customer service personnel
• Experience as a Restaurant Manager or similar role is an added advantage
• Extensive food knowledge
• Strong leadership, motivational and people skills
• Good financial management skills
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills

Other packages:

• Duty lunch
• Adequate medical service (HMO) and/or retainership
• Recharge card and Fuel allowances

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Job Summary:

• We are seeking a highly skilled and innovative Creative and Intelligent Graphic Designer to join our Quick Service Restaurant (QSR) team.
• As a Graphic Designer, you will be responsible for conceptualizing, designing, and executing visually stunning and engaging graphic materials to promote our brand, products, and services.
• The ideal candidate is not only creative but also possesses a high level of intelligence to understand our target audience and market trends.
• You will collaborate closely with the marketing and advertising teams to create captivating designs that effectively communicate our brand message.

Qualifications:

Experience:

• A minimum of 1 - 3 years of professional experience in graphic design, preferably in the food and beverage industry or related field. Demonstrated experience in creating visually appealing and innovative designs across various platforms.

Technical Skills:

• Proficiency in industry-standard design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign).
• Experience and competency in Videography and Photography is a MUST.
• Strong Communication
• Attention to Details

Other packages

• Duty lunch
• Adequate medical service (HMO) and/or retainership