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Job Summary

• We are looking for a Head of Program Management Europe within the Service Line (SL) Business and Operations Systems (BOS) as a key leadership role responsible within BOS Program Office.
• This role is responsible for establishing strong project management practices in pre-sales and delivery, ensuring solution deliverability, process adherence, realizing financial commitments and realizing customer value.
• This role reports to the Head of SL BOS Delivery Excellence for MEMA and will be part of BOS Delivery Excellence Leadership team.

Responsibilities
What You Will Do:

• Lead BOS Delivery Fulfillment practice across Europe cluster, managing Program Directors (PD), and Project Managers (CPM).
• Senior People Manager of own unit and a senior Leader across matrixed organization to all PDs/CPMs and Contract Fulfillment Responsible (CFR).
• Closely Partners with Global Delivery program office.
• Set Individual Performance and Development goals for members with regular check-ins.
• Responsible for team dimensioning; and Cost Center Responsible to deliver over-Absorption target and required Utilization/Billability.
• Accountable for the delivery of Services (scope, cost, quality, and time).
• Responsible for competence management and upskilling of their community to serve business needs.
• Define and drive SI and ADM Execution adherence model with Service Delivery Tools, Process & Methods.
• Accountable for overall resource forecasting and planning; and achieving right-shoring targets. 
• Accountable Services Financial Planning, Forecasting, and Landing with partnership with BOS CU Delivery and CSS CUs.
• Drive a Knowledge Sharing and Asset building culture across CPM/CFR community. 
• Drive Live Node Activity (LNA) Adherence in CPM community.
• Instill a culture for add on sales and customer value maximization.
• A champion for Compliance and the application of the Detailed Application Guidelines. 
• Services Profitability Improvement focus through cost control, change management, quality adherence, and Automation.
• Revenue realization based on committed timelines and in line with financial forecasts.
• Works closely with the BOS CU Delivery Units to drive BOS Services Delivery. 
• Single Point of Accountability/Escalation for SL BOS service delivery issues.
• Accountable to review and sign-off on Solution Responsible and Fulfilment responsible artifacts during Pre-sales.

Requirements
What You Will Bring:

• 12+ years of experience in Telecom/Systems Integration, ADM and Operations driving sophisticated programs and operations with a strong delivery track record. 
• University degree in ICT/Engineering. Graduate degree such as an MBA is a plus. 
• Strong People Manager track record leading Senior Team members and Proven leadership experience, managing senior teams and leaders across matrixed, multicultural, and geographically distributed environments.
• Demonstrated experience leading cross-functional highly matrixed and globally distributed teams.
• Mandatory certifications: PMP and JS8 Program Director GIAP certification 
• In depth knowledge of different SDLC methodologies including Agile and waterfall approaches
• In depth knowledge and experience in project management and governance frameworks
• Expert level in Digital Transformation for OSS/BSS and surrounding Domains. 
• Strong consultative, presentation, and communication skills
• Proven track record to deliver results within a time sensitive and high-pressure environment.
• Strong experience in organizational and program-level governance.
• Fluent in English; additional languages are a plus.

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Job Summary

• We are looking for a Head of Integration Services Hub1 within Service Line (SL) Business and Operations Systems (BOS) as a key leadership role part of BOS Delivery Excellence, responsible for leading the service excellence.
• The role focuses on services business pre-sales and overlooks integrated delivery models setup including System Integration, Application Development & Maintenance , and IT Managed Services.
• This role reports to the Head of SL BOS Delivery Excellence for MEMA and will be part of BOS Delivery Excellence Leadership team.

Responsibilities
What You Will Do:

• Lead BOS service excellence, managing team of senior services professionals.
• Accountable for services engagement and pre-sales including target topline and profitability.
• Responsible for aligning with Solution Area on Services GTM and drive services offering build up , presales and delivery engagements for the EMEA region.
• Secure service delivery readiness through competence planning inline with business and portfolio evolution.
• Senior People Manager of own unit and a senior Leader across matrixed organization extending to solution line professionals in other CU BOS, BOS solution lines and SD/SDU units.
• Adopt, position and expand integrated service delivery offerings; with focus on customer value realization, delivery efficiency, and adapting to different commercial models.
• Champion delivery efficiency initiatives in collaboration with program management, CU BOS SL and SD/SDU.
• Set Individual Performance and Development goals for members with regular check-ins.
• Responsible for team dimensioning; and Cost Center Responsible to deliver over-Absorption target and required Utilization/Billability.
• Drive a Knowledge Sharing and Asset building culture across their community. 
• Instill a culture of add-on sales and customer value maximization.

Requirements
What You Will Bring:

• 12+ years of experience in telecom industry with leadership track record in professional services including system integration, application development & maintenance, and IT managed services.
• Deep understanding of BOS portfolio including products and services.
• University degree in ICT/Engineering. A graduate degree such as an MBA is a plus. 
• Strong People Manager track record leading Senior Team members and leading Leaders.
• Deep Telecom knowledge including understanding of Telecom networks, OSS & BSS components and familiarity with TmForum (eTOM, SID, TAM)
• Advanced experience with IT Systems and Integration
  •   OSS and BSS full stack integrations and surrounding ecosystems
  •   API management & microservice architecture
  •   Cloud-Native & Platform transformation
  •    Data analytics, AI/ML applications in service operations
• In depth knowledge of different SDLC methodologies including Agile, Waterfall and DevOps approaches.
• Proven experience with MS IT and ADM related frameworks – ITIL, COBIT & SAFe
• Demonstrated experience leading cross-functional highly matrixed and globally distributed teams.
• Recommended certifications (external): ITIL, Lean Six Sigma, PMP
• Recommended certifications (internal): MSCOO, ICT PD JS8 GIAP certification
• Strong consultative, presentation, and communication skills
• Proven track record to deliver results within a time sensitive and high-pressure environment. 
• Highly proficient collaboration skills
• Solid ability to communicate effectively at executive levels.
• In-depth knowledge of running Organizational and Solution Level Governance.
• Fluent in English; additional languages are a plus.