Domeo Resources International (DRI) is a prolific organization that proffers HR and Management Consultancy solutions premised on excellence and innovation.
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Main Function
The Front Desk Coordinator serves as the face of the spa, managing client bookings, handling inquiries, and ensuring smooth administrative operations.
Role Responsibilities
- Client Greeting & Check-In: Provide a welcoming experience for all guests, managing the check-in and check-out processes.
- Appointment Scheduling: Efficiently manage the spa’s calendar, coordinating bookings, confirmations, and cancellations.
- Payment Processing: Handle billing, payments, and invoicing with accuracy and professionalism.
- Administrative Support: Manage client records, treatment histories, and ensure data privacy and security.
- Client Relations: Address client inquiries, resolve issues, and ensure a high level of satisfaction.
- Retail Sales: Assist clients with product purchases, offering recommendations that complement their treatments.
- Front Desk Management: Keep the reception area clean, organized, and conducive to a superior luxury medical spa environment.
Experience/Qualification
- Diploma or equivalent; further education in business or hospitality is an advantage.
- 2+ years of administrative experience, preferably in a spa or healthcare setting.
Competencies/Skills
- Customer Service: Strong interpersonal skills with a client-centric approach.
- Organization: Capable of managing multiple tasks and appointments with efficiency.
- Communication: Clear, professional, and courteous communication in person, over the phone, and via email.
- Technical Skills: Proficient with booking software and point-of-sale systems.
- Problem-Solving: Ability to manage client issues and scheduling conflicts calmly and effectively.
Behavioral Qualities/Other Competences
- High level of emotional intelligence in difficult circumstances with dedication to sustain performance, particularly when under pressure
- Proactive identification and elimination of inefficiencies
- Strong work ethics and reliability
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Main Function
The Dietitian provides tailored nutritional advice and programs to support clients’ health and aesthetic goals. By integrating diet and nutrition with medical treatments, the Dietitian ensures a holistic approach to wellness and beauty.
Role Responsibilities
- Nutritional Assessments: Conduct comprehensive dietary assessments of clients, taking into account medical conditions, aesthetic goals, and lifestyle.
- HOCATT Therapy: Recommend HOCATT therapy to clients where necessary
- HBOT Recommendation: Suggest HBOT (Hyperbaric Oxygen Theraphy) as part of a comprehensive wellness or recovery plan where necessary but would not directly administer the treatment.
- Customised Meal Plans: Develop personalised nutrition plans that align with each client’s goals, whether it’s for weight management, skin health, supporting post-procedure recovery etc.
- Client Education: Educate clients on the role of nutrition in achieving their aesthetic goals, emphasizing the importance of dietary habits for long-term wellness.
- Collaboration with Medical Team: Work closely with aestheticians, medical staff etc. to integrate nutrition advice into treatment plans for holistic care.
- Monitor Progress: Track client progress over time, adjusting meal plans and nutritional advice as needed to ensure they meet their goals.
- Nutritional Workshops & Seminars: Host wellness workshops and provide educational materials to inform clients about the latest nutritional practices and how to incorporate them into their daily routines.
Experience/Qualification
- Bachelor’s degree in Nutrition, Dietetics, or a related field.
- Registered Dietitian (RD) or licensed Nutritionist certification.
- 2+ years of experience in a wellness or medical spa setting.
- General understanding of HOCATT therapy to aid recommendation to clients
Competencies/Skills
- Nutritional Expertise: Deep knowledge of how nutrition affects overall wellness, skin health, weight management etc.
- Client Communication: Ability to explain complex nutritional concepts in a way that is easy to understand and actionable for clients.
- Holistic Approach: A focus on integrating diet with aesthetic treatments to enhance overall client outcomes.
- Adaptability: Skilled at tailoring nutrition plans to individual client needs and adjusting them as necessary.
- Motivational Skills: Capable of inspiring clients to follow through with recommended plans, providing the support and motivation they need to succeed.
Behavioural Qualities/Other Competences
- High level of emotional intelligence in difficult circumstances with dedication to sustain performance, particularly when under pressure
- Proactive identification and elimination of inefficiencies
- Attention to detail
- Experience in working with high-profile clientele
- Strong work ethics and reliability
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Main Function
The Aesthetician delivers professional skincare treatments and provides expert advice on maintaining skin health, ensuring clients receive the best care in aesthetics.
Role Responsibilities
- Performing Treatments: Provide skincare services such as facials, chemical peels, microdermabrasion, and other advanced treatments like microneedling.
- HOCATT Administration: Administer HOCATT treatments for skin care or detoxification process ensuring proper protocols are followed.
- Skin Consultations: Assess client skin conditions, perform skin analysis, and recommend individualized treatment plans and products.
- Client Education: Teach clients about skincare routines and how to maintain results after treatments.
- Sanitation & Safety: Ensure all tools and equipment are sterilized and follow spa protocols to maintain a clean, safe working environment.
- Treatment Customization: Tailor treatments to client needs, adjusting techniques and products for skin type and conditions.
- Sales & Upselling: Promote retail products and services, and educate clients on how these products can support their skincare goals.
Experience/Qualification
- Licensed Aesthetician
- 2+ years of experience in a medical spa or skincare environment.
- Knowledge of cosmetic devices and treatments.
Competencies/Skills
- Skincare Expertise: Deep understanding of skin conditions, treatment technologies, and products.
- Customer Service: Friendly, engaging, and able to build long-term client relationships.
- Detail-Oriented: Able to analyze skin conditions and tailor treatments with precision.
- Product Knowledge: Familiar with skincare brands and able to recommend the right products for clients.
- Technical Skills: Proficient in using aesthetic equipment and following medical protocols for advanced procedures.
Behavioural Qualities/Other Competences
- High level of emotional intelligence in difficult circumstances with dedication to sustain performance, particularly when under pressure
- Attention to detail
- Problem-solving and decision-making aptitude
- Proactive identification and elimination of inefficiencies
- Strong work ethics and reliability
- Experience in working with high-profile clientele.
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Main Function
The Scheduler is responsible for booking and coordinating all client appointments and ensuring an efficient workflow for the medical spa. This role ensures that staff schedules are optimized and that clients experience seamless booking and timely appointments.
Role Responsibilities
- Appointment Scheduling: Coordinate client appointments across all services, including medical treatments, aesthetic procedures, consultations etc. Ensure proper time allotment for each procedure to avoid scheduling conflicts.
- Manage Calendar: Maintain and organize the spa’s schedule, ensuring that medical practitioners, aestheticians, and support staff are assigned appropriately to meet daily demand.
- Client Communication: Confirm appointments, send reminders, and notify clients of any schedule changes. Answer client inquiries related to availability, services, and rescheduling requests.
- Booking Optimization: Maximize the spa’s operational efficiency by minimizing gaps in the schedule and avoiding overbooking. Ensure that staff workload is balanced and prioritized.
- Collaboration with Front Desk: Work closely with the front desk and administrative teams to ensure smooth communication and coordination of client bookings, cancellations, and follow-ups.
- Record Maintenance: Maintain accurate records of appointments, treatment histories, and any special client requests or needs.
- Resolve Conflicts: Address any scheduling conflicts, last-minute cancellations, or delays in a professional and timely manner, finding solutions that maintain both client satisfaction and operational flow.
Experience/Qualification
- Degree in the Social Sciences or equivalent; additional training in administration or office management is a plus.
- 2+ years of experience in a scheduling or administrative role, preferably in a medical spa or wellness center.
- Familiarity with scheduling software, CRM systems, and medical or spa-related booking platforms is an added advantage.
Competencies/Skills
- Organizational Skills: Strong ability to manage multiple appointments, handle detailed schedules, and avoid conflicts.
- Communication Skills: Clear, concise communicator with excellent phone and email etiquette, capable of managing client expectations professionally.
- Customer Service: Friendly and patient when interacting with clients, ensuring they feel well-informed and taken care of.
- Time Management: Capable of prioritizing tasks and managing a busy schedule while ensuring smooth operations for the spa staff.
Behavioral Qualities/Other Competences
- High level of emotional intelligence in difficult circumstances with dedication to sustain performance, particularly when under pressure
- Attention to detail: Meticulous in scheduling appointments, ensuring proper timing and avoiding overlaps or delays.
- Problem-solving and decision-making aptitude: Quick thinker who can resolve scheduling conflicts or client cancellations without disruption to the spa’s operations.
- Strong work ethics and reliability
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Main Function
The Spa Manager is responsible for the overall operation of the medical spa, ensuring that staff are well-managed, clients are satisfied, and the business is financially successful. This role combines leadership with business management, ensuring the spa runs efficiently while maintaining high-quality standards.
Role Responsibilities
- Operations Management: Oversee daily operations, ensuring a smooth workflow for both the medical and aesthetic teams. Monitor staff schedules, client bookings, and the availability of equipment and products.
- HOCATT Management: Properly manage and oversee the staff offering HOCATT service.
- HBOT Management: Ensure proper staff training, oversee the implementation of safety protocols, and manage the equipment maintenance schedule of the HBOT Machine.
- Staff Management: Hire, train, and supervise spa staff, fostering a positive work environment and ensuring team members adhere to spa policies and standards.
- Customer Service Excellence: Ensure every client has a positive experience, addressing complaints or concerns promptly, and implementing feedback to improve services.
- Financial Oversight: Monitor the spa’s financial performance, managing budgets, revenue streams, and expenses. Identify opportunities for upselling services or retail products to boost profitability.
- Marketing Collaboration: Work closely with the marketing team to develop promotions, loyalty programs, and advertising strategies that drive business growth.
- Compliance & Safety: Ensure all staff follow medical protocols, safety regulations, and health standards. Regularly update procedures in compliance with industry regulations.
- Inventory & Supply Management: Oversee inventory, ordering products, and ensuring that the spa is always fully stocked with necessary supplies.
Experience/Qualification
- Bachelor’s degree in Business, Hospitality Management, or a related field.
- 5+ years of experience managing a spa, clinic, or wellness center.
- Knowledge of spa software and scheduling systems.
- Familiarity with the use of HOCATT machine to ensure proper staff training and equipment maintenance.
Competencies/Skills
- Leadership: Strong managerial and leadership skills, able to motivate a diverse team and foster a collaborative environment.
- Business Acumen: Ability to manage financials, analyze profit margins, and make data-driven business decisions.
- Problem-Solving: Skilled at resolving operational issues and client concerns effectively and diplomatically.
- Time Management: Ability to juggle multiple tasks, from staff management to customer service, while maintaining operational efficiency.
- Client Focus: Dedicated to providing a high-end, luxurious experience for all clients, with a commitment to continuous improvement.
Behavioural Qualities/Other Competences
- High level of emotional intelligence in difficult circumstances with dedication to sustain performance, particularly when under pressure
- Proactive identification and elimination of inefficiencies
- Attention to detail
- Experience in working with high-profile clientele
- Strong work ethics and reliability
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Main Function
The Registered Nurse supports the medical team by assisting with procedures, managing patient care, and ensuring high standards of safety and hygiene
Role Responsibilities
- Assisting in Procedures: Prepare patients for treatments such as injections, chemical peels, and laser therapy, ensuring all equipment is sterilized and ready.
- HOCATT Administration: Assist in the administration of HOCATT treatments ensuring proper protocols are followed, set up and monitor clients during the sessions, ensuring their safety and comfort.
- HBOT Administration: Assist in administering HBOT (Hyperbaric Oxygen Therapy), preparing the patient for the session, monitoring vital signs, and ensuring the client’s safety throughout the treatment.
- Patient Monitoring: Monitor patient vital signs during and after procedures, promptly addressing any adverse reactions.
- Documentation: Maintain accurate and up-to-date patient records, documenting treatments, medications, and follow-up care.
- Patient Education: Provide detailed information to clients regarding procedures, expectations, risks, and post-care.
- Inventory Management: Ensure proper stock of medical supplies and manage inventory for smooth operation of procedures.
- Collaboration: Work closely with the Nurse Practitioner (NP), Medical Director, and aestheticians to ensure seamless patient care.
Experience/Qualification
- Current RN license
- 2-3 years of clinical experience, preferably in a spa or aesthetic setting.
- Certification in aesthetic treatments is a plus.
- Experience with HBOT protocols and the operation of the hyperbaric chamber.
Competencies/Skills
- Clinical Skills: Strong nursing fundamentals, with an understanding of cosmetic procedures and patient care.
- Teamwork: Collaborative, working seamlessly with the medical and aesthetic teams.
- Communication: Capable of explaining technical medical information in a clear, patient-friendly manner.
- Patient Care: Compassionate with a focus on delivering personalized care to each client.
- Organization: Detail-oriented, with excellent record-keeping and time-management skills.
Behavioural Qualities/Other Competences
- High level of emotional intelligence in difficult circumstances with dedication to sustain performance, particularly when under pressure
- Problem-solving and decision-making aptitude
- Attention to details
- Strong work ethics and reliability
Method of Application
Interested and qualified candidates should forward their CVs and cover letters to recruitment@domeoresources.org with Front Desk Coordinator, Medical Spa as the subject of mail on or before 1st November 2024. Only shortlisted candidates will be contacted.
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