Front Desk Coordinator at Domeo Resources International (DRI)

Main Function    

The Front Desk Coordinator serves as the face of the spa, managing client bookings, handling inquiries, and ensuring smooth administrative operations.    

Role Responsibilities     

• Client Greeting & Check-In: Provide a welcoming experience for all guests, managing the check-in and check-out processes.
• Appointment Scheduling: Efficiently manage the spa’s calendar, coordinating bookings, confirmations, and cancellations.
• Payment Processing: Handle billing, payments, and invoicing with accuracy and professionalism.
• Administrative Support: Manage client records, treatment histories, and ensure data privacy and security.
• Client Relations: Address client inquiries, resolve issues, and ensure a high level of satisfaction.
• Retail Sales: Assist clients with product purchases, offering recommendations that complement their treatments.
• Front Desk Management: Keep the reception area clean, organized, and conducive to a superior luxury medical spa environment.

Experience/Qualification    

• Diploma or equivalent; further education in business or hospitality is an advantage.
• 2+ years of administrative experience, preferably in a spa or healthcare setting.

Competencies/Skills    

• Customer Service: Strong interpersonal skills with a client-centric approach.
• Organization: Capable of managing multiple tasks and appointments with efficiency.
• Communication: Clear, professional, and courteous communication in person, over the phone, and via email.
• Technical Skills: Proficient with booking software and point-of-sale systems.
• Problem-Solving: Ability to manage client issues and scheduling conflicts calmly and effectively.

Behavioral Qualities/Other Competences    

• High level of emotional intelligence in difficult circumstances with dedication to sustain performance, particularly when under pressure
• Proactive identification and elimination of inefficiencies 
• Strong work ethics and reliability