Spa Manager at Domeo Resources International (DRI)

Main Function

The Spa Manager is responsible for the overall operation of the medical spa, ensuring that staff are well-managed, clients are satisfied, and the business is financially successful. This role combines leadership with business management, ensuring the spa runs efficiently while maintaining high-quality standards.

Role Responsibilities 

• Operations Management: Oversee daily operations, ensuring a smooth workflow for both the medical and aesthetic teams. Monitor staff schedules, client bookings, and the availability of equipment and products.
• HOCATT Management: Properly manage and oversee the staff offering HOCATT service. 
• HBOT Management: Ensure proper staff training, oversee the implementation of safety protocols, and manage the equipment maintenance schedule of the HBOT Machine.
• Staff Management: Hire, train, and supervise spa staff, fostering a positive work environment and ensuring team members adhere to spa policies and standards.
• Customer Service Excellence: Ensure every client has a positive experience, addressing complaints or concerns promptly, and implementing feedback to improve services.
• Financial Oversight: Monitor the spa’s financial performance, managing budgets, revenue streams, and expenses. Identify opportunities for upselling services or retail products to boost profitability.
• Marketing Collaboration: Work closely with the marketing team to develop promotions, loyalty programs, and advertising strategies that drive business growth.
• Compliance & Safety: Ensure all staff follow medical protocols, safety regulations, and health standards. Regularly update procedures in compliance with industry regulations.
• Inventory & Supply Management: Oversee inventory, ordering products, and ensuring that the spa is always fully stocked with necessary supplies.

Experience/Qualification

• Bachelor’s degree in Business, Hospitality Management, or a related field.
• 5+ years of experience managing a spa, clinic, or wellness center.
• Knowledge of spa software and scheduling systems.
• Familiarity with the use of HOCATT machine to ensure proper staff training and equipment maintenance.

Competencies/Skills

• Leadership: Strong managerial and leadership skills, able to motivate a diverse team and foster a collaborative environment.
• Business Acumen: Ability to manage financials, analyze profit margins, and make data-driven business decisions.
• Problem-Solving: Skilled at resolving operational issues and client concerns effectively and diplomatically.
• Time Management: Ability to juggle multiple tasks, from staff management to customer service, while maintaining operational efficiency.
• Client Focus: Dedicated to providing a high-end, luxurious experience for all clients, with a commitment to continuous improvement.

Behavioural Qualities/Other Competences

• High level of emotional intelligence in difficult circumstances with dedication to sustain performance, particularly when under pressure
• Proactive identification and elimination of inefficiencies 
• Attention to detail 
• Experience in working with high-profile clientele 
• Strong work ethics and reliability