Fresh Vacancies at Landmark University

Department: Registry
Required Referees: 3

Job Description
More broadly, the Guest House Manager is responsible for the following:

• Ensuring and providing flawless, upscale, professional and high class guest service experiences;
• Directly oversees all culinary activities;
• Analyzing customer feedbacks and providing strategic direction to continuously improve overall rating;
• Responding to guests needs and anticipating their unstated ones;
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in; 
• Coordinate luggage collection and storage;
• Oversee check-in and check-out procedures, including reservations and financial transactions;
• Promptly address guests' requests, like in-room dining
• Actively listen to and resolve complaints; 
• Ensure special guests, like disabled, elderly, children and VIPs, receive personalized services;

Specializations Required

• Fulltime 5years Prerequisite Experience + 3years Experience in Senior Management.
• Possession of relevant tertiary qualifications in any of the following disciplines: BSc or HND holder in Hospitality Management, Hotel and Catering, Tourism, or any other relevant field. Any additional degree is an added advantage.

Other Important Information:

• Proven work experience as a Guest Relations Manager, Hotel Manager or similar role;
• Understanding of all guest house & hotel management best practices and relevant laws;
• Hands-on experience with Hotel Management software (PMS); 
• Proficiency in English; knowledge of other languages is a plus;
• Customer service drive without standing communication and active listening skills; 
• Excellent problem-solving and multitasking skills;
• Leadership skills along with the ability to motivate a team into high performance;
• Ability to work flexible hours;
• Strong sense of ownership, responsibility and a professional presentation. Ability to work towards meeting lifelines prioritize tasks and achieve results promptly; · Highly organized with excellent attention to details and demonstrates strong written and verbal communication and interpersonal skills;

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Department: Registry
Required Referees: 3

Job Description

• The Client Services Officer is an integral and a vital part of the goal of Landmark University Development Ventures and candidates for this position must be prepared to work in a dynamic and fast-paced professional environment. More broadly, the Client Service Officer is responsible for the following:
• Vast knowledgeability of the string of services offered by the Guest House; · Markets and promotes the Landmark University Guest House and its numerous services to corporate bodies, organized groups and individual;
• Observes, analyses and offer recommendations to management on current market trends of the Guest House, with emphasis on its strengths, weaknesses, opportunities and threats;
• Takes client's orders and processes for booking and eventual lodging; · Gives weekly report of activities; · Maintains mandatory account documentation in good order.

Specializations Required

• Interest candidate must possess a minimum of two (2) years' experience in Customer Service Relations, Private Banking, Broker/Dealer or related field.
• Experience within the tertiary education domain is an added advantage.
• Possession of relevant Bachelor's degree / HND in Marketing, Business Administration, Finance, Economics and / or related field. Any additional degree is an added advantage.

Other Important Information:

• Proven ability to be Customer-Focused: Consistently delivering high-quality service;
• Ability to meet and overshoot targets; 
• Strong relationship management skills;
• Excellent advisory skills to make appropriate recommendations based on client needs and provide advice;
• Sales & Service Orientation: Ability to sell the organization's products/services, where applicable, and provide clients with a high level of service;
• Ability to efficiently identify client needs and determine how to address them (i.e. whether to resolve them directly or escalate them to another individual/group) · Knowledge of products/services offered by the organization.
• Conflict management skills to resolve issues that may arise.

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Department: Registry
Required Referees: 3

Job Description

• The Receptionist is someone who performs various administrative tasks, including answering telephones and giving information to the public and customers.
• Receptionists are often the first employee that the public, client or customer has contact with. More broadly, the Receptionist is responsible for the following:
• Greets and welcomes guests as soon as they arrive at the reception;
• Smartly provides information concerning the Guest House to guests;
• Direct visitors to the appropriate persons and/or locations (lodging, Conference Hall, Restaurant, etc.);
• Answers, screens and forwards incoming phone calls;
• Ensures reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures);
• Provides basic and accurate information in-person and via phone/email; · Receives, sorts and distributes daily mail/deliveries;
• Maintains office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges);
• Orders front office supplies and keep inventory of stock.

Specializations Required

• Possession of relevant tertiary qualifications (minimum OND / NCE) in any of the following disciplines: Languages, Mass Communication, Business Management, Public Administration, Secretariat Studies, or any other related field (OND or NCE or their equivalent preferred).
• Interest candidate must possess a minimum of two (2) years' experience in a customer relation role and front desk.
• Experience within the tertiary education domain is an added advantage.

Other Important Information:

• Team player who can work under limited supervision and capable of self-direction;
• Ability to maintain positive working relationships and confidentiality;
• Highly organized with excellent attention to details and demonstrates strong written and verbal communication and interpersonal skills; 
• Ability to align wholly with the Vision of the University and abide by her Core Values and ethos as contained in the staff handbook and conditions of service;
• Interested applicants must enjoy good physical health, mental health, and must not be more than 30 years old at the time of application.

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Department: Registry
Required Referees: 3

Job Description
Cooks prepare, season, and cook a wide range of foods. Working under the Supervision of the Guest House Manager, shall be responsible for the following:

• Ensure the freshness of food and ingredients;
• Picks food orders from clients; Cook varieties of continental and intercontinental dishes.
• Weigh, measure, and mix ingredients according to recipes;
• Arrange, garnish, and sometimes serve food;
• Clean work areas, equipment, utensils, and dishes.

Specializations Required

• Candidates should possess: Pass in 5 subjects in WASC/GCE/SSCE/NECO with 5 credits, including English Language and other professional training certificate.
• With at least 5 years of experience.

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Department: Registry
Required Referees: 3

Job Description

• A Steward assists in keeping Cafeteria, Guest House, or lounge clean and sanitary, assists in cleaning dishes and tends to customers needs.
• The Steward may also perform basic administrative tasks, such as answering phones, taking reservations, and giving out basic information.
• Consistently offer professional, friendly and engaging service;
• Assist Food & Beverage Servers in all aspects of the dining experience;
• Assist guests regarding menu items in an informative and helpful way; Ensure the proper set up of all side stations in the outlet; Have knowledge of beverage lists and promotions;
• Follow outlet policies, procedures and service standards;
• Follow all safety and sanitation policies when handling food and beverage;
• Ensure cleaning schedule is adhered to and to the required standard;
• Make sure all areas of the bars and restaurants are clean, including side boards;
• Assist with transporting of stock from Department Store Rooms;
• Transport used linen to and from Housekeeping/Laundry for use in Food & Beverage service areas.

Requirements

• Candidates should possess: Pass in 5 subjects in WASC/GCE/SSCE/NECO with 5 credits, including English Language with at least 2 years of cognate experience in a similar environment.