Guest House Manager at Landmark University

Department: Registry
Required Referees: 3

Job Description
More broadly, the Guest House Manager is responsible for the following:

• Ensuring and providing flawless, upscale, professional and high class guest service experiences;
• Directly oversees all culinary activities;
• Analyzing customer feedbacks and providing strategic direction to continuously improve overall rating;
• Responding to guests needs and anticipating their unstated ones;
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in; 
• Coordinate luggage collection and storage;
• Oversee check-in and check-out procedures, including reservations and financial transactions;
• Promptly address guests' requests, like in-room dining
• Actively listen to and resolve complaints; 
• Ensure special guests, like disabled, elderly, children and VIPs, receive personalized services;

Specializations Required

• Fulltime 5years Prerequisite Experience + 3years Experience in Senior Management.
• Possession of relevant tertiary qualifications in any of the following disciplines: BSc or HND holder in Hospitality Management, Hotel and Catering, Tourism, or any other relevant field. Any additional degree is an added advantage.

Other Important Information:

• Proven work experience as a Guest Relations Manager, Hotel Manager or similar role;
• Understanding of all guest house & hotel management best practices and relevant laws;
• Hands-on experience with Hotel Management software (PMS); 
• Proficiency in English; knowledge of other languages is a plus;
• Customer service drive without standing communication and active listening skills; 
• Excellent problem-solving and multitasking skills;
• Leadership skills along with the ability to motivate a team into high performance;
• Ability to work flexible hours;
• Strong sense of ownership, responsibility and a professional presentation. Ability to work towards meeting lifelines prioritize tasks and achieve results promptly; · Highly organized with excellent attention to details and demonstrates strong written and verbal communication and interpersonal skills;