Client Service Officer at Landmark University

Department: Registry
Required Referees: 3

Job Description

• The Client Services Officer is an integral and a vital part of the goal of Landmark University Development Ventures and candidates for this position must be prepared to work in a dynamic and fast-paced professional environment. More broadly, the Client Service Officer is responsible for the following:
• Vast knowledgeability of the string of services offered by the Guest House; · Markets and promotes the Landmark University Guest House and its numerous services to corporate bodies, organized groups and individual;
• Observes, analyses and offer recommendations to management on current market trends of the Guest House, with emphasis on its strengths, weaknesses, opportunities and threats;
• Takes client's orders and processes for booking and eventual lodging; · Gives weekly report of activities; · Maintains mandatory account documentation in good order.

Specializations Required

• Interest candidate must possess a minimum of two (2) years' experience in Customer Service Relations, Private Banking, Broker/Dealer or related field.
• Experience within the tertiary education domain is an added advantage.
• Possession of relevant Bachelor's degree / HND in Marketing, Business Administration, Finance, Economics and / or related field. Any additional degree is an added advantage.

Other Important Information:

• Proven ability to be Customer-Focused: Consistently delivering high-quality service;
• Ability to meet and overshoot targets; 
• Strong relationship management skills;
• Excellent advisory skills to make appropriate recommendations based on client needs and provide advice;
• Sales & Service Orientation: Ability to sell the organization's products/services, where applicable, and provide clients with a high level of service;
• Ability to efficiently identify client needs and determine how to address them (i.e. whether to resolve them directly or escalate them to another individual/group) · Knowledge of products/services offered by the organization.
• Conflict management skills to resolve issues that may arise.