Fresh Jobs at Maisha Meds

About the role

• We are looking for enthusiastic and diligent team members who will join our team with a focus on growing our customer base in Nigeria. 
• The candidate should have experience in customer adoption, customer retention, customer experience and working collaboratively with other members of the customer experience team.
• Reps who enjoy a fast-paced working environment, love working with and interacting with customers, and contributing to creating a vibrant customer support culture at Maisha Meds. You should be a strong communicator, and driven to innovate new solutions on the go. 

Responsibilities

• Provide excellent customer support by being the primary point of contact for all customer-related communications through all channels of communication
• Conduct regular field visits to our facilities to maintain and create a high customer lifetime value.
• Understanding and owning customer-related problems to provide timely resolution to all customer complaints, and pushing for quick resolution.
• Present, promote and sell our software and the corresponding hardware using a question-led, active listening approach.
• Expertly master our product knowledge to accurately inform and educate prospective customers.
• On our CRM, HubSpot, regularly track your activities, and necessary deals 
• Establish, develop, and maintain positive business and customer relationships to maintain a retention rate of 95%

Qualifications

• Degree (minimum) in business, customer service, pharmacy business or other related fields
• Tech conversant and ability to quickly learn and become a proficient user of both our app and internal tools.
• Great communication and listening skills.
• Empathetic and customer obsessed personality.
• Ownership and multitasking skills
• Experience with customer journey processes and CRM systems a plus
• Excited and energetic to work and build great relationships with customers
• Growth mindset and enthusiasm for learning, feedback, and continuous improvement
• We are looking for passionate professionals that combine patience, a humble approach to service and a desire to build great customer relationships
• You care deeply about what we’re building and how it may change how healthcare is accessed for millions of patients.
• Must reside in or very close to Lagos Island

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About the role 

• We are looking for enthusiastic and diligent Sales Consultants who will join our team with a focus on growing our customer base in Nigeria.
• The candidate should have experience in sales and customer acquisition, lead generation, and converting sales.
• The sales consultant should enjoy a fast-paced working environment, love working with and interacting with customers

Responsibilities 

• Will be to support our customer acquisition efforts to the Maisha Meds App and programs in target territories.
• You’ll be in charge of communicating with our potential customers to establish the brand tone and key product features to optimize your door to door sales approach and maximize exposure. 
• You’ll also collaborate with the Sales Manager to refine our customer acquisition process, and ensure that we are hitting customer acquisition targets.
• You would generate prospects, communicate our product offerings and convert them to customers.

Qualifications 

The ideal candidate

• Tech savvy and great with sales acumen
• Looking to make additional income
• Passionate about technology and continuous improvement
• The role requires someone with great energy and a knack for sales. 

While some experience in the sales of tech products is a plus,we do not require prior experience for this role, as all consultants will be thoroughly trained.