Maisha Meds is an organization dedicated to improving health care in Africa. We began full-time operations in 2017 and over the past few years has grown to support over 3million patient encounters annually across Kenya, Tanzania, Uganda, Nigeria, and Zambia with our suite of software products. We are building the financial and technology infrastructure to e...
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We are looking for enthusiastic and diligent team members who will join our team with a focus on growing our customer base in Nigeria.
The candidate should have experience in customer adoption, customer retention, customer experience and working collaboratively with other members of the customer experience team.
Reps who enjoy a fast-paced working environment, love working with and interacting with customers, and contributing to creating a vibrant customer support culture at Maisha Meds. You should be a strong communicator, and driven to innovate new solutions on the go.
Responsibilities
Provide excellent customer support by being the primary point of contact for all customer-related communications through all channels of communication
Conduct regular field visits to our facilities to maintain and create a high customer lifetime value.
Understanding and owning customer-related problems to provide timely resolution to all customer complaints, and pushing for quick resolution.
Present, promote and sell our software and the corresponding hardware using a question-led, active listening approach.
Expertly master our product knowledge to accurately inform and educate prospective customers.
On our CRM, HubSpot, regularly track your activities, and necessary deals
Establish, develop, and maintain positive business and customer relationships to maintain a retention rate of 95%
Qualifications
Degree (minimum) in business, customer service, pharmacy business or other related fields
Tech conversant and ability to quickly learn and become a proficient user of both our app and internal tools.
Great communication and listening skills.
Empathetic and customer obsessed personality.
Ownership and multitasking skills
Experience with customer journey processes and CRM systems a plus
Excited and energetic to work and build great relationships with customers
Growth mindset and enthusiasm for learning, feedback, and continuous improvement
We are looking for passionate professionals that combine patience, a humble approach to service and a desire to build great customer relationships
You care deeply about what we’re building and how it may change how healthcare is accessed for millions of patients.
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