Latest Jobs at CBRE Excellerate

About The Role

• We are seeking a highly experienced and dynamic Residential Properties - Facilities Manager to oversee the delivery of facilities management services at the site. In this leadership role, you will be responsible for managing a diverse team to ensure the seamless and efficient operation of facilities within our client’s portfolio, maintaining the highest standards of service delivery, and ensuring full contract compliance.
• As the Facilities Manager, you will drive initiatives focused on optimizing operational efficiency, reducing costs, and implementing key regional programs, including sustainability and energy management. A key aspect of your role will be fostering strong client relationships while strategically managing budgets, supplier partnerships, and performance reporting.
• You will also be responsible for upholding the highest health, safety, security, and environmental standards across multiple countries in the region, ensuring a safe and compliant working environment. This is an exciting opportunity to make a significant impact on the regional operations, contributing to both the strategic and operational success of our facilities management services.

What You Will Bring

• At least 4-5 years’ relevant experience within Facilities Management, preferably in a residential site capacity, with a proven track record of managing facility portfolios across diverse geographic areas.
• Engineering, or business-related degree or equivalent
• Recognised qualification in facilities management a strong recommendation.
• Member of a recognized facilities management professional body a recommendation.
• Willingness to travel and oversee operations across various countries within the West African region.
• Strong leadership skills with a track record of managing and developing high-performing teams.
• Expertise in overseeing facilities operations, ensuring high standards of service delivery and contract compliance.
• Strategic focus on cost optimization, sustainability, and energy management initiatives.
• Strong ability to build and maintain client relationships, fostering trust and satisfaction.
• In-depth experience in budget management, supplier relationship management, and performance reporting.
• Deep knowledge of health, safety, security, and environmental standards and their implementation across regions.
• Ability to drive regional programs and ensure alignment with organizational goals.
• Excellent communication, problem-solving, and decision-making skills.

What You Will Be Doing

• Overseeing the management and operational performance of facilities across the West African region.
• Ensuring service delivery meets client expectations, contract compliance, and KPIs.
• Managing technical operations across multiple sites to maintain high quality and efficiency standards.
• Approving and managing regional budgets, while ensuring adherence to financial targets.
• Leading cost-saving initiatives, optimizing financial performance through effective procurement and vendor management.
• Building and maintaining strong relationships with client stakeholders, ensuring customer satisfaction.
• Acting as a trusted advisor for facilities management solutions and continuous improvement.
• Leading, developing, and motivating a geographically dispersed team to achieve performance targets.
• Implementing training, succession planning, and career development programs to enhance team capabilities.
• Ensuring all activities comply with local and international health, safety, security, and environmental regulations.
• Promoting a culture of safety and sustainability, driving regional energy efficiency and environmental programs.
• Leading regional initiatives such as energy management, sustainability programs, and process improvements.
• Fostering innovation in service delivery to continuously improve operational processes and drive value.

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Key Responsibilities

Soft Services Management

• Oversee cleaning, landscaping, waste management, and vending services to maintain a high standard of hygiene and operational efficiency.
• Conduct regular inspections to ensure compliance with MSA and service level agreements (SLAs).
• Ensure proper waste disposal and recycling procedures are followed according to environmental standards

Vendor & Contractor Management

• Manage third-party service providers, ensuring contractual obligations and performance standards are met.
• Conduct regular audits and monitor KPIs for all soft service contracts.
• Handle escalations and resolve service-related issues promptly.

Client Liaison & Stakeholder Engagement

• Act as the primary point of contact for clients regarding soft service-related queries, feedback, and concerns.
• Ensure client expectations are met and exceeded by maintaining proactive communication.
• Support client site visits and audits to ensure satisfaction and compliance.

Health, Safety & Compliance

• Ensure all soft service activities comply with health and safety regulations and data centre security protocols.
• Conduct risk assessments for cleaning chemicals, equipment, and vendor operations.
• Maintain incident and compliance reports, addressing any issues promptly

Continuous Improvement & Reporting

• Identify opportunities for process improvement and cost optimization in soft services.
• Maintain accurate records of service activities, contractor performance, and compliance audits.
• Provide monthly reports to management on soft service operations, performance, and improvements.

Required Skills & Qualifications

• Planning of Hard service PPM and Reactive works.
• Ensure all planned work according to client schedule is submitted in time.
• Ensure RAMS are reviewed ad correct before submission to ensure we meet the client deadlines.

Essential

• Proven track record of managing soft services (cleaning, grounds maintenance, vending) within a data centre, corporate, or critical environment.
• Minimum 5 years’ experience in a similar role within facility management, property services, or data centre operations.
• Strong understanding of MSA, SLAs, and KPI management for service contracts.
• Experience in client engagement and stakeholder management.
• Knowledge of health, safety, and environmental compliance within a high-security environment.

Preferred

• Qualifications in Facilities Management, Soft Services, or related fields.
• Experience working within a mission-critical environment.
• Cleaning, and chemical and machine handling certifications
• Soft service platform experience

Key Competencies

• Strong leadership and vendor management skills
• Excellent problem-solving and decision-making abilities
• Ability to manage multiple service providers and contracts
• Strong communication and client relationship skills
• Proactive, detail-oriented, and results-driven

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About The Role

• We are seeking a responsible and experienced Swimming Pool Maintenance Technician and Lifeguard to join our facilities management team at a prestigious residential estate in Lagos, Nigeria. In this dual-role position, you will ensure the swimming pool is kept clean, safe, and operational at all times, while also monitoring swimmer safety and enforcing pool rules.

What You Will Bring

• Minimum of 2 years’ experience in pool maintenance and lifeguard duties.
• Valid lifeguard certification and CPR/First Aid training.
• Solid knowledge of water treatment, chemical dosing, and pool filtration systems.
• Understanding of health and safety protocols relating to aquatic facilities.
• Strong observation and communication skills.
• Reliability and commitment to maintaining high standards.
• Ability to work shifts, including weekends and public holidays if required.

What You Will Be Doing

• Carry out routine inspection, cleaning, and maintenance of the swimming pool and surrounding areas.
• Test and adjust water quality (chlorine levels, pH, etc.) to ensure compliance with safety standards.
• Report and address any mechanical issues with pool equipment and filtration systems.
• Monitor pool activities to ensure the safety of all residents and guests.
• Enforce pool rules and respond promptly to emergencies or unsafe behaviour.
• Provide first aid or emergency assistance when necessary.
• Maintain accurate records of pool maintenance and safety checks.
• Assist with minor repair tasks and coordinate with vendors for specialist services.