Soft Services Manager at CBRE Excellerate

Key Responsibilities

Soft Services Management

• Oversee cleaning, landscaping, waste management, and vending services to maintain a high standard of hygiene and operational efficiency.
• Conduct regular inspections to ensure compliance with MSA and service level agreements (SLAs).
• Ensure proper waste disposal and recycling procedures are followed according to environmental standards

Vendor & Contractor Management

• Manage third-party service providers, ensuring contractual obligations and performance standards are met.
• Conduct regular audits and monitor KPIs for all soft service contracts.
• Handle escalations and resolve service-related issues promptly.

Client Liaison & Stakeholder Engagement

• Act as the primary point of contact for clients regarding soft service-related queries, feedback, and concerns.
• Ensure client expectations are met and exceeded by maintaining proactive communication.
• Support client site visits and audits to ensure satisfaction and compliance.

Health, Safety & Compliance

• Ensure all soft service activities comply with health and safety regulations and data centre security protocols.
• Conduct risk assessments for cleaning chemicals, equipment, and vendor operations.
• Maintain incident and compliance reports, addressing any issues promptly

Continuous Improvement & Reporting

• Identify opportunities for process improvement and cost optimization in soft services.
• Maintain accurate records of service activities, contractor performance, and compliance audits.
• Provide monthly reports to management on soft service operations, performance, and improvements.

Required Skills & Qualifications

• Planning of Hard service PPM and Reactive works.
• Ensure all planned work according to client schedule is submitted in time.
• Ensure RAMS are reviewed ad correct before submission to ensure we meet the client deadlines.

Essential

• Proven track record of managing soft services (cleaning, grounds maintenance, vending) within a data centre, corporate, or critical environment.
• Minimum 5 years’ experience in a similar role within facility management, property services, or data centre operations.
• Strong understanding of MSA, SLAs, and KPI management for service contracts.
• Experience in client engagement and stakeholder management.
• Knowledge of health, safety, and environmental compliance within a high-security environment.

Preferred

• Qualifications in Facilities Management, Soft Services, or related fields.
• Experience working within a mission-critical environment.
• Cleaning, and chemical and machine handling certifications
• Soft service platform experience

Key Competencies

• Strong leadership and vendor management skills
• Excellent problem-solving and decision-making abilities
• Ability to manage multiple service providers and contracts
• Strong communication and client relationship skills
• Proactive, detail-oriented, and results-driven