Jobs at IBIC Holdings

Job Summary

• The Executive Housekeeper is responsible for leading and managing the daily operations of the housekeeping department to ensure the highest levels of cleanliness, maintenance, and presentation in all guest rooms, public areas, and back-of-house spaces. 
• This role demands exceptional attention to detail, a passion for luxury hospitality, and a commitment to exceeding guest expectations. 
• The Executive Housekeeper will champion the training and development of all housekeeping team members to meet and uphold international luxury hospitality standards.

Key Responsibilities
Operational Management:

• Supervise and coordinate all housekeeping activities, including room cleaning, public areas, laundry, and linen handling.
• Ensure all guest rooms, public areas, and back-of-house spaces consistently meet or exceed luxury brand cleanliness and presentation standards.
• Develop, implement, and monitor detailed cleaning schedules and preventive maintenance plans.
• Conduct regular inspections of all areas to uphold quality assurance and aesthetic excellence.

Team Leadership, Training & Development:

• Recruit, train, lead, and appraise housekeeping staff in line with performance and service expectations.
• Design and deliver an ongoing training and development program focused on world-class luxury hospitality standards, including detailed grooming, etiquette, and precision cleaning techniques.
• Conduct daily briefings, skills refreshers, and regular evaluations to ensure consistency, excellence, and attention to detail.
• Cultivate a culture of high performance, teamwork, accountability, and guest-oriented service delivery.

Inventory & Budget Management:

• Oversee and control inventory of cleaning supplies, equipment, and linens; ensure optimal stock levels and cost-effective procurement.
• Prepare, monitor, and manage the housekeeping budget; track and control departmental expenditures.
• Implement sustainable practices to reduce waste and control pilferage and misuse of supplies.

Guest Experience & Quality Assurance:

• Respond promptly and effectively to guest requests, preferences, and complaints with a luxury service mindset.
• Collaborate with Front Office, Engineering, Laundry, and other departments to ensure seamless and personalized guest experiences.
• Lead regular quality audits and initiate continuous improvement actions based on findings.

Health, Safety, and Compliance:

• Ensure strict adherence to hygiene, sanitation, and safety protocols in accordance with local laws and international luxury standards.
• Maintain full compliance with brand SOPs and health & safety regulations.
• Train all staff in emergency response, safe equipment usage, and handling of hazardous materials.

Requirements

• Degree or diploma in Hospitality Management or a related field.
• Minimum of 4 years of progressive experience in hotel housekeeping, with at least 2 years in an executive or supervisory role within a luxury environment.
• Strong leadership and team-building capabilities.
• Proven ability to train, mentor, and inspire staff to achieve world-class service standards.
• Excellent communication, interpersonal, and guest service skills.
• Exceptional attention to detail and organizational proficiency.
• Proficient in MS Office and industry-standard housekeeping systems

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Job Summary

• The Rooms Division Manager oversees all aspects of the Front Office and Housekeeping departments to ensure seamless, world-class guest experiences from arrival to departure. 
• This role requires strong leadership, operational expertise, and an unwavering commitment to excellence, with a focus on training and managing teams to deliver service aligned with international luxury hospitality standards.

Key Responsibilities
Operational Leadership:

• Manage the day-to-day operations of Front Office, Guest Services, Concierge, and Housekeeping departments.
• Ensure all rooms, public spaces, and guest interactions reflect the brand's luxury positioning and service standards.
• Monitor daily arrivals, departures, occupancy levels, and guest preferences to ensure personalized and seamless service.
• Collaborate with other department heads (e.g., F&B, Engineering) to coordinate operational efforts.

Team Development & Training:

• Recruit, train, coach, and develop department heads and team members in both Front Office and Housekeeping.
• Implement comprehensive training programs focused on five-star service, guest etiquette, luxury grooming, and operational excellence.
• Conduct regular performance evaluations, coaching sessions, and talent development initiatives.
• Lead by example in cultivating a professional, guest-centric, and high-performing work culture.

Guest Experience & Brand Standards:

• Oversee all guest interactions to ensure service delivery that exceeds expectations.
• Personally handle VIP guests, special requests, and complaints with discretion and urgency.
• Ensure brand standards are consistently applied across all touchpoints, including check-in/out, room presentation, and guest engagement.
• Review guest feedback (e.g., online reviews, in-house surveys) and implement continuous improvements based on insights.

Financial & Inventory Management:

• Assist in developing and managing departmental budgets and forecasts.
• Monitor labor costs, occupancy forecasts, and department expenses to ensure profitability.
• Approve requisitions for supplies, uniforms, and housekeeping materials in alignment with usage standards and cost controls.

Quality Assurance & Compliance:

• Conduct regular inspections of rooms, front-of-house areas, and housekeeping operations.
• Enforce strict compliance with health, safety, and hygiene regulations.
• Ensure both departments maintain adherence to SOPs, sustainability practices, and risk management protocols.

Requirements

• Bachelor’s Degree in Hospitality Management or related field.
• 3 - 7 years’ experience in Rooms Division operations within a luxury hotel, including supervisory roles in both Front Office and Housekeeping.
• Proven leadership and team development capabilities.
• In-depth knowledge of front office systems and housekeeping management tools
• Strong financial acumen and ability to manage departmental budgets.
• Impeccable communication, conflict resolution, and interpersonal skills.
• Passion for luxury hospitality, guest service, and attention to detail.

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Job Description

• The Executive Sous Chef will be responsible for the overall culinary operations of the property, including menu development, food quality, kitchen staff training, and cost control. 
• This role demands visionary leadership, creativity, and a commitment to excellence. The Executive Chef will train and lead the culinary team to deliver a consistently exceptional and memorable dining experience in alignment with international fine dining and luxury hospitality standards.

Key Responsibilities
Culinary Operations & Excellence:

• Oversee and direct all kitchen operations, including all food preparation, production, and presentation across outlets and events.
• Design and regularly update innovative menus using seasonal, locally sourced, and premium ingredients.
• Ensure all food served meets luxury quality standards in flavor, presentation, and consistency.
• Maintain the highest levels of kitchen hygiene and food safety in accordance with international HACCP standards.

Team Leadership & Development:

• Recruit, train, and supervise all kitchen personnel, fostering a high-performance and collaborative environment.
• Implement rigorous training programs to ensure mastery of culinary techniques, luxury service standards, and kitchen safety protocols.
• Conduct daily briefings and regular skills development sessions to maintain consistency and elevate standards.
• Lead by example with a visible presence during service periods and special events.

Cost Control & Financial Management:

• Manage kitchen budgets, including food cost, labor, and inventory control.
• Monitor and maintain food and labor cost targets without compromising quality.
• Oversee procurement and supplier relations to ensure the best quality at optimal pricing.
• Minimize food waste and ensure sustainable kitchen practices.

Collaboration & Guest Satisfaction:

• Work closely with F&B Management and service teams to ensure seamless coordination and guest satisfaction.
• Engage with guests for feedback and personalization of culinary experiences when appropriate (e.g., VIPs, private dinners).
• Create signature dishes and tasting menus that reflect the property's culinary identity and elevate the brand.

Compliance & Safety:

• Ensure all culinary operations are in compliance with local health and safety regulations and brand standards.
• Oversee proper maintenance and cleanliness of all kitchen equipment and facilities.
• Train staff on food handling, allergy awareness, and emergency response procedures.

Requirements

• Degree or Diploma in Culinary Arts or Hospitality Management from a recognized institution.
• Minimum of 4 years’ experience in fine dining or luxury hotel kitchens, with at least 3 years in an Executive Chef role.
• Experience leading large brigades and overseeing multiple outlets or venues is preferred.
• Exceptional culinary expertise across various cuisines and techniques.
• Strong leadership and mentoring abilities with a passion for talent development.
• Excellent organizational, planning, and time-management skills.
• Financial literacy and proficiency in kitchen management systems.
• Outstanding attention to detail, creativity, and service orientation.