Room Division Manager at IBIC Investment Holdings

Job Summary

• The Rooms Division Manager oversees all aspects of the Front Office and Housekeeping departments to ensure seamless, world-class guest experiences from arrival to departure. 
• This role requires strong leadership, operational expertise, and an unwavering commitment to excellence, with a focus on training and managing teams to deliver service aligned with international luxury hospitality standards.

Key Responsibilities
Operational Leadership:

• Manage the day-to-day operations of Front Office, Guest Services, Concierge, and Housekeeping departments.
• Ensure all rooms, public spaces, and guest interactions reflect the brand's luxury positioning and service standards.
• Monitor daily arrivals, departures, occupancy levels, and guest preferences to ensure personalized and seamless service.
• Collaborate with other department heads (e.g., F&B, Engineering) to coordinate operational efforts.

Team Development & Training:

• Recruit, train, coach, and develop department heads and team members in both Front Office and Housekeeping.
• Implement comprehensive training programs focused on five-star service, guest etiquette, luxury grooming, and operational excellence.
• Conduct regular performance evaluations, coaching sessions, and talent development initiatives.
• Lead by example in cultivating a professional, guest-centric, and high-performing work culture.

Guest Experience & Brand Standards:

• Oversee all guest interactions to ensure service delivery that exceeds expectations.
• Personally handle VIP guests, special requests, and complaints with discretion and urgency.
• Ensure brand standards are consistently applied across all touchpoints, including check-in/out, room presentation, and guest engagement.
• Review guest feedback (e.g., online reviews, in-house surveys) and implement continuous improvements based on insights.

Financial & Inventory Management:

• Assist in developing and managing departmental budgets and forecasts.
• Monitor labor costs, occupancy forecasts, and department expenses to ensure profitability.
• Approve requisitions for supplies, uniforms, and housekeeping materials in alignment with usage standards and cost controls.

Quality Assurance & Compliance:

• Conduct regular inspections of rooms, front-of-house areas, and housekeeping operations.
• Enforce strict compliance with health, safety, and hygiene regulations.
• Ensure both departments maintain adherence to SOPs, sustainability practices, and risk management protocols.

Requirements

• Bachelor’s Degree in Hospitality Management or related field.
• 3 - 7 years’ experience in Rooms Division operations within a luxury hotel, including supervisory roles in both Front Office and Housekeeping.
• Proven leadership and team development capabilities.
• In-depth knowledge of front office systems and housekeeping management tools
• Strong financial acumen and ability to manage departmental budgets.
• Impeccable communication, conflict resolution, and interpersonal skills.
• Passion for luxury hospitality, guest service, and attention to detail.