Food & Beverage Supervisor at Bintoo Hotel Limited

Job Summary

• The Food & Beverage Supervisor is responsible for supervising the daily operations of the restaurant, bar, lounge, room service, and event catering sections of the hotel.
• The supervisor ensures excellent customer service, proper staff coordination, cleanliness, profitability, and smooth operation of all food and beverage activities.

Key Responsibilities

• Supervise daily activities of restaurant, bar, kitchen support, and service staff
• Ensure excellent customer service and guest satisfaction at all times
• Coordinate staff schedules, attendance, and shift duties
• Train and mentor waiters, bartenders, stewards, and other F&B staff
• Monitor food and beverage quality, presentation, and service standards
• Ensure cleanliness and hygiene standards are maintained according to company policy
• Handle guest complaints professionally and resolve issues quickly
• Monitor stock levels and assist in inventory management
• Reduce wastage, theft, and unnecessary expenses within the department
• Ensure proper cash handling and accurate sales reporting
• Work closely with the kitchen and management team to improve operations
• Assist in planning special events, promotions, and entertainment nights
• Ensure all health and safety regulations are followed
• Prepare daily and weekly operational reports for management

Requirements & Qualifications

• Minimum of OND/HND/Bachelor’s Degree in Hospitality Management or related field
• Minimum of 2–5 years experience in hospitality or restaurant supervision
• Strong leadership and communication skills
• Ability to work under pressure and manage a team effectively
• Good knowledge of food service operations and customer relations
• Basic knowledge of inventory and sales reporting
• Professional appearance and attitude
• Ability to work weekends, holidays, and night shifts when necessary

Skills Required

• Team leadership
• Customer service excellence
• Problem-solving ability
• Time management
• Sales and upselling skills
• Conflict resolution
• Attention to detail