Restaurant Supervisor at Firewood Rice Nigeria

Key Responsibilities

• Supervise, train, and mentor front-of-house and back-of-house staff to ensure optimal performance.
• Conduct regular staff meetings to address concerns and provide updates on restaurant policies and procedures.
• Ensure all guests receive prompt, professional, and courteous service.
• Handle customer complaints and resolve issues promptly and effectively.
• Monitor the dining area to ensure a pleasant and safe environment for all guests.
• Oversee daily restaurant operations, including opening and closing procedures.
• Ensure all food and beverages are prepared and presented to the highest quality standards.
• Maintain a clean, organized, and safe restaurant environment, adhering to health and safety regulations.
• Assist in managing the restaurant’s budget, monitoring daily sales, and preparing daily and monthly reports.
• Control costs by minimizing waste and optimizing inventory usage.
• Provide ongoing training and development opportunities for team members.
• Evaluate staff performance and provide constructive feedback to promote growth.
• Enforce company policies, including attendance, dress code, and workplace conduct.
• Monitor inventory levels and report shortages or maintenance issues to management.
• Ensure strict adherence to food safety, hygiene, and health regulations.

Qualifications

• Minimum OND / HND / Bachelor’s Degree in Hospitality, Business, or a related field preferred.
• 2–3 years of experience in restaurant supervision or front-of-house management.
• Strong leadership, communication, and interpersonal skills.
• Ability to manage multiple tasks and resolve conflicts under pressure.
• Customer-focused mindset with attention to detail.
• Knowledge of food safety, hygiene, and operational standards.
• Proficiency in POS systems and basic administrative tasks.