Executive Housekeeper at IBIC Investment Holdings

Job Summary

• The Executive Housekeeper is responsible for leading and managing the daily operations of the housekeeping department to ensure the highest levels of cleanliness, maintenance, and presentation in all guest rooms, public areas, and back-of-house spaces. 
• This role demands exceptional attention to detail, a passion for luxury hospitality, and a commitment to exceeding guest expectations. 
• The Executive Housekeeper will champion the training and development of all housekeeping team members to meet and uphold international luxury hospitality standards.

Key Responsibilities
Operational Management:

• Supervise and coordinate all housekeeping activities, including room cleaning, public areas, laundry, and linen handling.
• Ensure all guest rooms, public areas, and back-of-house spaces consistently meet or exceed luxury brand cleanliness and presentation standards.
• Develop, implement, and monitor detailed cleaning schedules and preventive maintenance plans.
• Conduct regular inspections of all areas to uphold quality assurance and aesthetic excellence.

Team Leadership, Training & Development:

• Recruit, train, lead, and appraise housekeeping staff in line with performance and service expectations.
• Design and deliver an ongoing training and development program focused on world-class luxury hospitality standards, including detailed grooming, etiquette, and precision cleaning techniques.
• Conduct daily briefings, skills refreshers, and regular evaluations to ensure consistency, excellence, and attention to detail.
• Cultivate a culture of high performance, teamwork, accountability, and guest-oriented service delivery.

Inventory & Budget Management:

• Oversee and control inventory of cleaning supplies, equipment, and linens; ensure optimal stock levels and cost-effective procurement.
• Prepare, monitor, and manage the housekeeping budget; track and control departmental expenditures.
• Implement sustainable practices to reduce waste and control pilferage and misuse of supplies.

Guest Experience & Quality Assurance:

• Respond promptly and effectively to guest requests, preferences, and complaints with a luxury service mindset.
• Collaborate with Front Office, Engineering, Laundry, and other departments to ensure seamless and personalized guest experiences.
• Lead regular quality audits and initiate continuous improvement actions based on findings.

Health, Safety, and Compliance:

• Ensure strict adherence to hygiene, sanitation, and safety protocols in accordance with local laws and international luxury standards.
• Maintain full compliance with brand SOPs and health & safety regulations.
• Train all staff in emergency response, safe equipment usage, and handling of hazardous materials.

Requirements

• Degree or diploma in Hospitality Management or a related field.
• Minimum of 4 years of progressive experience in hotel housekeeping, with at least 2 years in an executive or supervisory role within a luxury environment.
• Strong leadership and team-building capabilities.
• Proven ability to train, mentor, and inspire staff to achieve world-class service standards.
• Excellent communication, interpersonal, and guest service skills.
• Exceptional attention to detail and organizational proficiency.
• Proficient in MS Office and industry-standard housekeeping systems