Fresh Jobs at Hilton Worldwide

What will I be doing?

As Engineering Manager, you support the Chief Engineer for the effective management of all engineering and maintenance operations within the hotel, including energy conservation. You are also responsible for the development of the Engineering Team and staying abreast of compliance regulations and procedures in the field of Engineering, as required for hotel standards. Specifically, an Engineering manager will support the chief engineer to perform the following tasks to the highest standards:

• Lead the Engineering Team in the day-to-day engineering and maintenance operations of the hotel, including service standards, equipment schedules, and work schedules
• Communicate with Housekeeping to coordinate and prioritize maintenance activities for Guest rooms and public areas
• Develop systems and procedures to ensure the health and safety of Guests and Team Members, as well as the proper conditions for plants, machinery, and property
• Communicate with Government agencies to ensure full compliance with statutory regulations
• Prepare Capital and Repairs and Maintenance budgets for Engineering
• Develop and implement preventive maintenance plan.
• Supervise, develops and maintains an ongoing maintenance operation for hotel, including refrigeration, heating, plumbing, water treatment, preventive maintenance, hotel rooms, air/heating units, ice machines, swimming pools, lighting, kitchen equipment, emergency generators, water softeners, switch rooms, roof exhausts, electrical substations, etc.
• Conduct lift emergency release procedures as required
• Ensure good relationships are built with internal and external customers.
• Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise
• Develop, implement, and direct all emergency programs
• Develop, implement and manage energy conservation programs for the property to minimize expenses
• Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively
• Perform special projects and other responsibilities as assigned
• Identify and introduce environmentally-friendly systems and equipment
• Monitor Key Performance Indicators for the Engineering Department and take corrective action, as required, to improve equipment inventory, quality audit, productivity, and other objectives
• Manage all Team Member related activities, including recruitment, performance management, training, career planning, disciplinary matters, and team motivation.
• Maintain the physical appearance and operational efficiency of the hotel including physical, mechanical, electrical, plumbing etc.

What are we looking for?

An Engineering Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Advanced knowledge of building management/engineering
• A Masters degree in Engineering or similar
• Exposure to budgeting and basic accounting
• Positive attitude
• Good communication skills
• Committed to delivering a high level of customer service
• Strong leadership skills and previous experience of managing a team
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own
• Previous experience of facilities management
• Proficient, at an advanced level, with computers and relevant computer programs

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About the job

• An Assistant Purchasing Manager will oversee and ensure that all purchase request are resolved and items delivered in a timely manner at the right price with the best quality. Collaborate with the stores and other user department in maintaining a proper inventory management system. Manage and maintain vendor relationships and provide periodic reports to the Finance department.

What will I be doing?

As Assistant Purchasing Manager, you will ensure the timely resolution of purchase request, have oversight on high value and high volume requests, strategic sourcing of special requests, reduce costs and out of stock, maintain vendor records and provide periodic reports to the Finance department. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist the Purchasing Manager with the purchasing of all goods and equipment required by the hotel
• Purchase the correct goods and materials at a competitive prices and proper quantities/volumes
• Maintain and update the vendor information through a Management System
• Assist the Purchasing Manager with regular reports on goods purchased and inventory levels so to allow for more effective future purchasing
• Report all monthly savings to the Hotel and Regional Team
• Develop and build the department and maintain absolute credibility and transparency in so doing
• Work with hotel management to improve the purchasing process as a way to drive and achieve efficiency & cost optimisation, reduce waste and improve profitability
• Maintain good communication and working relationships with all hotel areas
• Attend finance meetings and regional purchasing meetings, as required
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required
• Serve your role and Team in an environmentally-conscience manner

What are we looking for?

An Assistant Purchasing Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• 5 years previous experience in a strategic purchasing or category management role
• Computer literate, with excellent MS skills especially Excel
• Excellent time management, planning and organisation skills
• A professional Certification in Purchasing or Supply Chain
• A person of absolute integrity who will continue to drive our ethical standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience with the Micros Material Control system
• Having an engineering background will be an added advantage
• Relevant degree, in Finance/Accounting, Engineering or related business discipline, from an academic institution
• Hospitality industry experience

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• An Operations Manager is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. The Operations Manager oversees and directs all aspects of the hotel’s operational departments which include, the Front Office, Food & Drinks, Kitchen, Housekeeping, Engineering, Security and other relevant departments. The role ensures that these departments are well run by maximizing revenues and profits, minimizing operating costs, implementing and following up on service standards of team members. He / she ensures the highest level of customer satisfaction.

What will I be doing?
As Operations Manager, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; hotel expansion)
• Assist the development of meaningful, achievable hotel budgets and other short- and long-term hotel strategic goals
• Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
• Respond to audits that are completed by the company to ensure continual improvement is achieved
• Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
• Comply and exceed hotel and company Service Standards
• Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action
• Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
• Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
• Hold regular briefings and communication meetings with the HOD team

What are we looking for?
An Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possesss the following qualifications, attitude, behaviours, skills, and values that follow:

• A degree or diploma in Hotel Management or equivalent
• Strong commercial acumen, preferably with experience in Food and Beverage
• Experience in managing budgets, revenue proposals and forecasting results
• In-depth knowledge of the hotel / leisure / service sector
• Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
• Accountable and resilient
• Ability to work under pressure

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About the job

• A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

What will I be doing?

As a Reservation Sales Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Convert, quickly, inquiries into contracted business
• Respond, positively, to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

A Reservations Sales Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A passion for delivering great customer service
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills
• Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment
• Tertiary qualifications, or other collegiate-level degree