Latest Jobs at IDP Education Ltd

Role purpose

• The Education Counsellor will provide excellent counselling services to guide international students to find the institution that best meets their learning and career aspirations, including providing students with the right information and advice on study opportunities and local education system, culture and geographic region, assisting with application documentation, facilitating enrolments, and promoting IDP products and services.

Key accountabilities

Student Counselling

• Counsel prospective students to identify appropriate study options including suitable courses and institutions.
• Schedule and conduct phone discussions and office meetings to accurately convey course/program information whilst ensuring that each students’ needs are being met.
• Assist students in determining an appropriate shortlist of applications to submit, thereby ensuring effective use of counselling time.
• Support the student through the admissions, visa and pre departure processes.
• Develop and maintain strong relationship with students and their families to ensure that IDP is regarded as a highly professional and trusted service provider.
• Maintain the highest level of integrity and ethics in every interaction with students and their families, clients, and colleagues.

Delivering Results

• Deliver consistently outstanding service to ensure a high number of students are converted to the next stage of the student pipeline, ultimately submitting applications to education institutions, and accepting the resulting offers.
• Identify opportunities to generate leads and effectively leverage these opportunities. e.g., determine the prospective schools, universities, companies, and scholarship bodies where new leads can be derived and established effective relationships with them.
• CRM system is used to support the end-to-end counselling process including the capture and follow up of all leads and opportunities to close sales.

Business Development

• Maintain regular contact and activities with key accounts (schools, scholarship bodies).
• Customer Service Act with the highest level of accountability with students, clients, and colleagues.
• Respond to face-to-face enquiries, and enquiries via phone and email in a timely manner, with accurate and relevant information.
• Process and submit applications to institution, obtain offers and facilitate enrolments in a timely manner.
• Build effective relationships with education institution staff to support timely application processing.
• Assist students with on-arrival issues or and refer to appropriate agencies where necessary.
• Build strong relationships with network counsellors to enable ongoing support of students onshore.

Client Relationships

• Attend client briefings, workshops and visit to institutions to support the development of knowledge of institutions and establish relationships with key contacts.
• Work with Office Manager and institution representatives in order to develop strategies and effectively promote institutions.
• Act with integrity and professionalism in all interactions with client representatives

Required Experience

• Bachelor’s or master’s Degree from a Reputable University.
• 2 - 4 years' experience in study abroad programs focusing on Canada & USA Destinations
• Experience in a sales or customer service driven environment, including achieving individual and team-based targets.
• Good understanding of the education sector and placement of students into VET and universities, including immigration requirements and processes.
• Relevant tertiary qualifications and/or prior experience working as an Education Counsellor or similar role.
• Outstanding stakeholder management and communication skills, including fluency in English, both verbal and written.
• Experience in a sales or customer service driven environment, including achieving individual and team-based targets.

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Role purpose

• The Front Office Admin role at IDP Education Nigeria LTD is pivotal in delivering exemplary customer experience and supporting the operational efficiency of the Student Placement department. This position entails greeting visitors, managing telephone enquiries, and providing administrative support to ensure smooth day-to-day activities at the front office. It requires a professional yet approachable demeanor to act as the first point of contact for candidates, partners, and internal teams.
• In this role, you will coordinate appointments, handle documentation with precision, and facilitate communication between various departments, contributing to positive outcomes for students pursuing international education pathways. Your ability to manage multiple tasks efficiently and represent IDP’s values at the front desk will be critical in fostering a welcoming and efficient environment.
• This position offers an excellent opportunity for individuals who enjoy engaging with diverse people, possess strong organisational skills, and are eager to contribute to a high-performing customer care team within the education sector.

Key accountabilities

• Serve as the primary point of contact for visitors, ensuring courteous and professional assistance at all times.
• Manage inbound calls and email enquiries with attentiveness and efficiency, directing them to appropriate team members as necessary.
• Schedule and coordinate appointments and meetings for the student placement team, maintaining an organised calendar.
• Maintain front office environment by ensuring cleanliness and orderliness at all times.
• Assist with the preparation and management of student documents, ensuring accuracy and timely processing.
• Support the customer care team in daily administrative tasks including data entry, filing, and record keeping.
• Collaborate effectively with other departments to facilitate seamless communication and service delivery.
• Implement and adhere to IDP’s compliance and confidentiality protocols relating to student information.
• Contribute to continuous improvement initiatives by providing feedback from front-line interactions and suggesting process enhancements.
• Uphold and promote IDP’s professional standards and customer service excellence in all interactions.

Required Experience

• Previous experience in an administrative or front office role, ideally within customer care or education services.
• Excellent interpersonal and communication skills, capable of interacting respectfully and clearly with a diverse range of customers and team members.
• Strong organisational skills with an ability to manage time effectively and handle multiple tasks concurrently.
• Proficient in using standard office software including Microsoft Office Suite (Word, Excel, Outlook) and comfortable with digital communication tools.
• Demonstrated professionalism, discretion, and confidentiality handling sensitive information.
• Ability to work collaboratively within a team environment while maintaining an autonomous work ethic.
• A positive, proactive attitude with a willingness to learn and adapt in a fast-paced, dynamic environment.
• Basic knowledge of international education or student placement processes is advantageous but not essential.
• Fluency in English required; proficiency in additional local languages is a plus.
• A formal qualification in administration, customer service, or a related field will be considered beneficial.