Jobs at LifeBank

Job Overview

• We are looking to hire a suitable candidate to fill this position who will be responsible for following up on credit sales outstanding, reconciliations and collections.

Roles and Responsibilities

• Contact debtors to negotiate payment plans, settlements, or full payments.
• Interact with customers, clients, or internal teams via phone, email, or in person.
• Manage and update accounts, records, and databases.
• Negotiate payment terms or settlements.
• Resolve disputes, address customer concerns, and find solutions.
• Maintain accurate records, reports, and documentation.
• Adhere to regulatory requirements, laws, and company policies.
• Meet or exceed collection targets, goals, and performance metrics.

Requirements

• At least 2 years experience in Debt collection
• Strong verbal and written communication skills
• Effective negotiation and persuasion skills
• Ability to prioritize tasks, manage time, and maintain records.
• Basic analytical skills to understand financial data and accounts
• Excellent customer service and problem-solving skills
• Ability to work collaboratively with internal teams
• Willingness to adapt to changing situations and priorities.

About Team
We are a team driven by our values. Every day we strive to fulfil these values in everything we do. All LifeBankers must commit to these sets of values and this is the secret sauce of what makes working at LifeBank awesome. At LifeBank;

• You must care for our patients, our people (team members) and our partners: Caring for patients means focusing on impact and doing all we can to rescue people on their worst days.
• It is our duty to rescue the most vulnerable members of our community: We must rescue pregnant women who are bleeding, little kids who need oxygen, newborns who need vaccines, and many more critically ill people and we must do this at scale.
• We learn. We are never satisfied with the status quo: Our work is never finished, every day, we are committed to our personal growth and by extension the growth of the business.
• Office politics bore us. We don't play favourites and your growth in the business is not at all dependent on who likes you and who doesn't. Your growth is entirely dependent on you
• At LifeBank, we are builders. We are a team committed to creating an agile distribution system to power healthcare across Africa. Join us and save the World!

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Job Description

• The Key Account Agent will be responsible for driving the growth of LifeBank's products and services by engaging with potential clients in hospitals, healthcare institutions, and relevant sectors.
• The Sales Agent’s primary responsibility is to identify, acquire, and build long-term relationships with customers, while also meeting individual and team sales targets.
• The ideal candidate will be a self-motivated, target-driven individual with a passion for healthcare and a strong ability to communicate LifeBank's services effectively to potential clients.

Responsibilities
Customer Acquisition & Account Management:

• Meet with potential clients to understand their needs and offer tailored LifeBank solutions that address their specific challenges in blood, oxygen, Equipment and Consumables Supply.
• Close sales by negotiating terms and conditions, ensuring mutual agreement on service delivery and pricing.
• Develop and maintain relationships with key decision-makers, ensuring customer satisfaction and retention.

Sales Targets & Performance Tracking:

• Achieve individual sales targets and contribute to team sales goals by driving revenue growth.
• Monitor and report on sales activities, including lead conversion, meetings held, and deals closed, in alignment with sales objectives.
• Utilize the CRM system to track prospects, opportunities, and sales pipeline, ensuring accurate reporting and forecasting.

Customer Health Management & Retention:

• Ensure smooth communication between clients and LifeBank’s operations team, addressing any issues or concerns regarding service delivery.
• Foster long-term relationships with clients, ensuring they receive continuous support and satisfaction with LifeBank’s services.
• Coordinate with the operations team to resolve any client issues, ensuring a high level of customer satisfaction and retention.

Requirements

• Education and Qualification: Bachelor's degree in Business, Sales, Marketing, Healthcare Management, or a related field.
• 2-3 years of sales experience, preferably in healthcare, pharmaceuticals, or B2B sales (experience in selling services to hospitals or healthcare providers is a plus).
• Proven track record of achieving sales targets and building customer relationships.

Skills and Competence:

• Ability to present and sell LifeBank's products clearly and persuasively to potential clients.
• Comfortable negotiating terms and closing deals in a competitive market.
• Strong focus on meeting customer needs and providing exceptional service.
• Strong organizational skills with the ability to prioritize tasks and manage multiple accounts simultaneously.
• Comfortable using CRM software (e.g., Salesforce, Zoho), Microsoft Office Suite, and other sales tools.
• Ability to collaborate effectively with other team members and departments to achieve sales and organizational goals.

Personal Attributes:

• High levels of drive and determination, capable of working independently with minimal supervision.
• A results-oriented individual who thrives in a performance-based environment.
• Ability to adapt to changing sales environments and customer needs.
• Honest, transparent, and ethical in dealing with customers and colleagues.
• Able to handle rejection and remain motivated to achieve sales goals.

About Team:

• We are a team driven by our values. Every day we strive to fulfil these values in everything we do. All LifeBankers must commit to these sets of values and this is the secret sauce of what makes working at LifeBank awesome. At LifeBank;
• You must care for our patients, our people (team members) and our partners. Caring for patients means focusing on impact and doing all we can to rescue people on their worst days.
• It is our duty to rescue the most vulnerable members of our community. We must rescue pregnant women who are bleeding, little kids who need oxygen, newborns who need vaccines, and many more critically ill people and we must do this at scale.
• We learn. We are never satisfied with the status quo. Our work is never finished. Every day, we are committed to our personal growth and by extension the growth of the business.
• Office politics bore us. We don't play favourites and your growth in the business is not at all dependent on who likes you and who doesn't. Your growth is entirely dependent on you
• At LifeBank, we are builders. We are a team committed to creating an agile distribution system to power healthcare across Africa. Join us and save the World!.