Telesales Officer at BlueWave New Energy Technology Nigeria Company Limited

Department

Sales Department / Call Centre

Reports To

Telesales Supervisor / Sales Manager

Main Objective

Convert sales leads into orders through telephone calls and WhatsApp follow-up

This is a sales position, not a general customer-service role. The successful candidate will be responsible for individual sales and conversion targets.

Key Responsibilities

Outbound Sales Calls

• Call potential customers from company-provided lead lists.
• Contact customers generated through advertising, social media, retail stores, exhibitions, referrals, and dealer channels.
• Identify customers’ power problems, product requirements, budgets, and expected purchase timelines.
• Introduce BlueWave inverters, lithium batteries, portable power stations, and solar energy storage solutions.
• Professionally handle customer questions and objections.

Customer Needs Assessment

• During each call, the Telesales Officer should identify:
• Whether the customer is a residential user, commercial customer, installer, or dealer.
• Whether the customer currently uses grid power, a generator, solar power, or another energy source.
• Whether the customer’s main problem is power outages, high diesel costs, high electricity bills, or insufficient backup power.
• Whether the customer requires equipment only, installation services, or an installment-payment plan.
• The customer’s budget, decision-maker, location, and expected purchase date.

Lead Conversion

• Follow up consistently with interested customers.
• Send product information, quotations, photos, videos, and payment details.
• Arrange customer visits to the office, showroom, or project site.
• Refer engineering customers to the appropriate sales engineer for load assessment or site inspection.
• Encourage customers to pay a deposit, down payment, or full payment.
• Follow up with customers who have not purchased and record the reason for non-conversion.
• Maintain a clear next action for every active customer.

WhatsApp Sales Follow-Up

• Send approved product information and quotations through WhatsApp.
• Maintain professional and organized customer communication.
• Follow up according to the customer’s buying stage.
• Share approved promotional offers, financing information, and energy solutions.
• Avoid excessive or unplanned messages that may disturb customers.

Customer Data and CRM Management

• Record every customer call, requirement, objection, and follow-up action in the CRM system or approved company tracking sheet.
• Correctly classify each customer under the appropriate sales stage:
• New Lead → Contacted → Qualified Requirement → Quotation Sent → Appointment Booked → Awaiting Payment → Sold → Follow-Up Later / Invalid
• Ensure customer records are complete, accurate, and traceable.
• Submit daily telesales reports.
• Protect all company and customer information.

Customer Retention and Repeat Sales

• Conduct customer satisfaction follow-up after purchase.
• Identify additional product, battery expansion, or upgrade requirements.
• Encourage customer referrals and repeat purchases.
• Refer technical complaints to the technical support or after-sales department.
• Follow up to confirm that reported issues have been properly resolved.

Qualifications and Requirements

Minimum Requirements

• OND, HND, or Bachelor’s degree.
• Previous experience in telesales, call-centre operations, customer service, or direct sales.
• Ability to use telephone systems, WhatsApp, Excel, CRM software, and basic office applications.
• Clear, polite, confident, and persuasive communication skills.
• Ability to work under sales targets, call-volume targets, and conversion-rate targets.
• Must be available to work on-site in Lagos.
• Strong customer follow-up and record-keeping ability.

Preferred Experience

• Candidates with experience in any of the following industries will have an advantage:
• Solar energy, inverters, lithium batteries, or energy storage
• Consumer electronics, mobile phones, or home appliances
• Real estate, insurance, financial services, or installment-payment businesses
• E-commerce, call-centre sales, or fast-moving consumer goods
• B2B dealer development or commercial project sales

Required Personal Qualities

• Comfortable making frequent sales calls.
• Able to remain confident after customer rejection.
• Able to identify genuine purchasing interest quickly.
• Skilled at asking relevant questions rather than only reading a sales script.
• Strong follow-up discipline and closing mindset.
• Honest, punctual, responsible, and target-driven.
• Able to take ownership of assigned leads and sales results.

Key Performance Indicators

KPI

Minimum Standard

Daily outbound calls

At least 80

• Daily meaningful customer conversations

At least 25

• Daily new qualified leads

At least 8

• Customer-record completion rate

At least 95%

• On-time quotation follow-up rate

At least 95%

• Qualified lead conversion rate

At least 6%

• Customer appointments or visits
• Based on monthly target
• Personal sales revenue
• Based on monthly sales target

Definition of a Meaningful Customer Conversation

The following do not count as meaningful conversations:

• The call was not answered.
• The customer immediately ended the call.
• The telephone number was incorrect.
• The officer did not assess the customer’s needs.
• No next follow-up action was agreed or recorded.
• A meaningful customer conversation must include:
• Confirmation of the customer’s identity.
• Identification of the customer’s basic requirement.
• Assessment of the customer’s level of interest.
• Agreement on the next action.
• Complete recording of the conversation.

Compensation and Career Development

BlueWave offers:

• Basic salary
• Sales commission
• Monthly performance incentives
• Product and sales training
• Career-development opportunities

Career Path

Telesales Officer → Senior Telesales Officer → Telesales Team Leader → Telesales Supervisor → Call Centre Manager

Employment and Compliance Requirements

• Customer information must be treated as confidential.
• Company leads must not be transferred, deleted, copied, or used for personal business.
• Employees must not offer unauthorized prices, discounts, credit terms, or commitments.
• False call records, fake customer leads, and false sales reports are prohibited.
• All customer communication and follow-up activity must be recorded.
• Employees must comply with company sales procedures, pricing policies, and reporting requirements.