Jobs at Elvaridah

Description

• We are seeking Customer Service Representatives (CSRs) with call center experience who are passionate about creating memorable customer interactions and ensuring customer satisfaction across all communication channels.

Key Responsibilities

• Respond to customer inquiries through phone calls, WhatsApp, social media, and email promptly and professionally.
• Provide accurate product and service information to customers.
• Log customer complaints, feedback, and inquiries in the system for follow-up and resolution.
• Work closely with the Operations and Logistics teams to track orders and resolve customer issues.
• Maintain a high level of professionalism and empathy in all customer interactions.
• Ensure that the company’s Customer Satisfaction (CSAT) targets and response time metrics are consistently met.
• Escalate complex customer concerns to the Customer Service Manager for timely resolution.
• Participate in daily team briefings and quality checks to ensure service consistency.

Requirements

• Candidates should possess relevant qualifications.
• 1 - 2 years call center or customer service experience (restaurant or QSR experience is a plus).
• Excellent communication (spoken and written) and interpersonal skills.
• Strong problem-solving abilities and emotional intelligence.
• Ability to work in a fast-paced environment with rotational shifts and off days.
• Proficiency in basic computer and CRM tools (e.g., Zoho, Google Workspace, WhatsApp Business).
• A friendly, patient, and positive attitude towards customers.

Shift Details:

• 6-hour daily shifts (morning, mid-day, or evening)
• One - two off days weekly on a rotating schedule

Remuneration & Benefits

• Salary: N75,000 / Month.
• Meal during shift.
• Opportunities for growth and training within the team.

Application Closing Date
21st November, 2025

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Job Description

• We are seeking an experienced and results-driven General Manager to oversee the entire operations, drive growth, and ensure excellence across our service delivery, staff management, and client experience.

Responsibilities
Operations Management:

• Oversee day-to-day catering and events operations, ensuring smooth service execution and adherence to quality standards.
• Coordinate kitchen, logistics, event setup, and client service teams for efficient workflow.
• Implement operational SOPs (Standard Operating Procedures) across all units.
• Monitor inventory, procurement, and vendor management processes to minimize waste and cost.

Business & Financial Oversight:

• Develop and manage budgets, forecasts, and cost-control measures.
• Track revenue and profitability across projects and identify improvement areas.
• Ensure timely client billing, payment tracking, and financial reporting.

Team Leadership & HR Management:

• Supervise and motivate staff across kitchen, service, and administrative units.
• Conduct performance evaluations, enforce discipline, and promote a positive work culture.
• Lead staff recruitment, onboarding, and training for operational excellence.

Client & Event Management:

• Oversee client consultations, menu planning, and event coordination.
• Ensure client satisfaction from booking to event completion.
• Handle escalations and resolve client issues professionally and promptly.

Business Growth & Strategy:

• Identify new business opportunities, partnerships, and service expansion areas.
• Support marketing activities and represent the brand at events, exhibitions, and partnerships.
• Develop and execute strategic plans to achieve company goals.

Compliance & Quality Control:

• Enforce hygiene, safety, and food quality standards in all operations.
• Ensure compliance with local health and safety regulations.
• Maintain the company’s brand reputation through consistent service delivery.

Requirements

• Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 3 years’ proven experience in General Management within catering, events, or restaurant operations.
• Strong leadership, people management, and problem-solving skills.
• Excellent communication and organizational skills.
• Proven ability to manage budgets, logistics, and client relationships effectively.
• High attention to detail and commitment to service quality.
• Proficiency in MS Office and hospitality management tools/software is an added advantage.

Salary
N300,000 Monthly.

Application Closing Date
Not Specified