Sales Associate at I-Train Africa

Reports To: Sales Lead / Partnership Manager
Supports: Partnerships, Programs, and Growth Team

Role Overview:

The Sales Associate is an entry-level role responsible for supporting revenue-generating activities at I-Train Africa. This role focuses on lead follow-up, sales support, outreach, and conversion assistance across ITA’s programs, trainings, and partnerships.

This is a hands-on execution role for someone eager to learn sales, customer engagement, and business development in an impact-driven organization.

Key Responsibilities:

Sales & Lead Support

1. Support the sales process by following up on inbound leads and inquiries.
2. Assist in converting prospects into program participants or clients.
3. Respond to basic enquiries via email, WhatsApp, and social platforms.
4. Maintain accurate records of leads, conversations, and outcomes.

Outreach & Engagement

1. Support outreach efforts to prospective individuals, schools, organizations, or partners.
2. Assist in preparing outreach messages, pitch decks, and follow-up materials.
3. Engage prospects professionally and represent I-Train Africa’s brand values.

Sales Operations & Tracking

1. Update CRM tools, trackers, or spreadsheets with lead and sales data.
2. Track daily and weekly sales activities and outcomes.
   Support reporting on leads, conversions, and pipeline status.

Program & Campaign Support

1. Support sales activities tied to programs, events, and campaigns.
2. Assist with onboarding new participants or clients after conversion.
3. Work closely with marketing to align outreach with ongoing campaigns.

Customer Experience

1. Ensure prospects and customers receive timely responses and clear information.
2. Escalate complex enquiries to senior sales or program leads when necessary.
3. Help ensure a smooth and professional customer journey.

Skills & Competencies

1. Strong communication and interpersonal skills.
2. Willingness to learn sales processes and customer engagement.
3. Organized, reliable, and able to follow up consistently.
4. Comfortable using digital tools (Google Docs, Sheets, email, WhatsApp).
5. Confident, professional, and customer-focused.
6. Goal-oriented with a positive attitude toward targets and feedback.

Who This Role Is For:

1. Recent graduates or early-career professionals interested in sales or business development.
2. NYSC members or entry-level candidates seeking practical sales experience.
3. Individuals who are proactive, persuasive, and execution-driven.