Customer Service Representative (Hospitality) at Elvaridah

Description

• We are seeking Customer Service Representatives (CSRs) with call center experience who are passionate about creating memorable customer interactions and ensuring customer satisfaction across all communication channels.

Key Responsibilities

• Respond to customer inquiries through phone calls, WhatsApp, social media, and email promptly and professionally.
• Provide accurate product and service information to customers.
• Log customer complaints, feedback, and inquiries in the system for follow-up and resolution.
• Work closely with the Operations and Logistics teams to track orders and resolve customer issues.
• Maintain a high level of professionalism and empathy in all customer interactions.
• Ensure that the company’s Customer Satisfaction (CSAT) targets and response time metrics are consistently met.
• Escalate complex customer concerns to the Customer Service Manager for timely resolution.
• Participate in daily team briefings and quality checks to ensure service consistency.

Requirements

• Candidates should possess relevant qualifications.
• 1 - 2 years call center or customer service experience (restaurant or QSR experience is a plus).
• Excellent communication (spoken and written) and interpersonal skills.
• Strong problem-solving abilities and emotional intelligence.
• Ability to work in a fast-paced environment with rotational shifts and off days.
• Proficiency in basic computer and CRM tools (e.g., Zoho, Google Workspace, WhatsApp Business).
• A friendly, patient, and positive attitude towards customers.

Shift Details:

• 6-hour daily shifts (morning, mid-day, or evening)
• One - two off days weekly on a rotating schedule

Remuneration & Benefits

• Salary: N75,000 / Month.
• Meal during shift.
• Opportunities for growth and training within the team.

Application Closing Date
21st November, 2025