Jobs at GUO Transport Company Limited

Job Description

• Greet and assist walk-in customers in a friendly and professional manner.
• Provide information about our logistics services, pricing, and delivery options.
• Answer customer inquiries about parcel registration, collection, and general logistics processes.
• Efficiently register parcels into the system ensuring accuracy in customer details, parcel specifications, and delivery instructions.
• Verify customer identification and collect necessary information for the registration process.
• facilitate the smooth and secure collection of parcels by verifying customers' details and providing the correct parcels.
• Ensure adherence to parcel release protocols and document any deviations.
• Address and resolve customer concerns issues or complaints promptly and professionally.
• Collaborate with the other unit to resolve issues and provide feedback to improve service quality.
• Handle cash transactions accurately, securely issuing receipts, and maintaining an organized cash register.
• Adhere to company policies and procedures related to financial transactions.
• Collaborate with Central Processing Station (CPS) and Resolutions teams to ensure timely and accurate parcel deliveries.
• Assist in managing station logistics, including organizing parcels for dispatch and tripping.
• Stay informed about updates in logistics processes and share relevant information with the team.
• Provide exceptional service to our walk-in customers, The responsibilities revolve around efficiently registering and collecting parcels, addressing customer inquiries, and ensuring a seamless customer experience at our station.

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Responsibilities

• Supervise and manage administrative staff to ensure they perform their duties efficiently.
• Oversee the day-to-day administrative operations of the organization.
• Develop and implement administrative policies and procedures.
• Coordinate and schedule meetings, appointments, and events.
• Maintain and update office records and databases.
• Prepare and manage the administrative department's budget.
• Ensure compliance with company policies and regulations.
• Review and approve supply requisitions and manage inventory.
• Handle escalated issues and resolve conflicts within the administrative team and Facility challanges.
• Collaborate with other departments to ensure smooth workflow and communication.
• Conduct performance evaluations and provide feedback to administrative staff.
• Train and onboard new administrative employees.
• Develop and implement office management strategies to increase efficiency.
• Monitor and manage administrative projects and initiatives.

Administrative Supervisor Qualifications & Skills

• Bachelor's Degree in Business Administration or related field.
• Master's degree in a related field is and added advantage.
• Prior experience in a supervisory or managerial role.
• Excellent organizational and leadership skills.
• Strong communication and interpersonal abilities.
• Proficiency in office management software and tools.
• Experience in budget management and financial reporting.
• Knowledge of industry-specific regulations and compliance requirement.
• Strong organizational and multitasking abilities.
• Effective communication skills, both written and verbal.
• Basic knowledge of office management systems and procedures.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Ability to handle sensitive information confidentially.
• Strong problem-solving skills.

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Job Description

• Monitor ongoing maintenance activities and the performance of vechicles.
• Resolve urgent issues by arranging immediate repairs and taking preventive measures to avoid recurrent faults.
• Analyze breakdowns and failures to address root causes and prevent recurrence.
• Update and maintain maintenance logs and records using maintenance management systems.
• Communicate effectively with team members and other departments to ensure alignment of goals and effective execution of maintenance plans.
• Review and recommend modifications to maintenance equipment and processes.
• Supervise the techanicians to ensure smooth operation.

Education and Certification Requirements

• A Bachelor’s Degrees in Engineering,or related field is preferred.
• Relevant certifications in maintenance management such as a Certified Maintenance & Reliability Professional (CMRP) or Certified Plant Engineer (CPE) will be an added advantage.
• Several years of experience in maintenance operations, with proven leadership experience.
• Strong knowledge of the specific tools, equipment, and systems used in the industry.
• Excellent organizational, leadership, and decision-making skills.