Jobs at Khenpro Global Services

Responsibilities

• As a Customer Service Officer, you would be involve in offering sales support, resolve complaints, attend to enquiries, up and cross sell to customers (walk-in and on-line).
• Preparing the Customer Service Guidelines.
• Solving all product or service related issues of the customers.
• Keeping a proper record of the customers.
• Maintaining and updating the information of the customers regularly.
• Providing the best possible solution to the queries of the customers.

Requirements

• OND / HND / Bachelor's Degree with 1 - 2 years of work experience.
• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Previous experience working in a confectionery company is an added advantage.

Salary
N50,000 - N60,000 monthly.

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Responsibilities

• Plans, organizes and directs day-to-day operations of the Bakery Department, exercising independent judgment and discretion
• Perform all duties in accordance with all Company policies and programmes and Food Handling procedures.
• Clearly communicate and consistently enforce department and Company safety policies and procedures.
• Observe all safety regulations when operating equipment and utilize Personal Protective Equipment.
• Supervise the proper use of all equipment by subordinates including Personal Protective Equipment.
• Understand and adhere to all procedures in emergency situations.
• Maintain all temperature logs and production sheets.
• Set up and maintains a proper cleaning maintenance schedule of entire department.
• Provide continual training, developmental action planning, and meaningful feedback on job performance to other staff.
• Maintain an open line of communication and work cooperatively with all internal and external customers.
• Lead staff to work cooperatively while encouraging enthusiasm, loyalty, and creativity.
• Ensure all reports and records are accurate, complete and retained in accordance with Company policy.
• Ensure the quality of all product received and secure properly in appropriate storage areas.
• Ensure the accuracy of item pricing, item locator and shelf allocation.

Job Requirements

• Must possess a Degree in Food Science and Technology.
• Requires 1-3 years experience in similar role.
• Requires working knowledge of all job duties and performs those job duties as required.
• Requires strong communication skills, good leadership and interpersonal skills, the proven ability to manage people, and the ability to maintain professional demeanor in dealing with customers and co-workers.
• Must have knowledge of product variety, bakery standards, perishability, food safety, safety and sanitation procedures and department policies and
• procedures.
• Mental alertness is necessary to ensure safe and accurate completion of work activities.
• Requires strong communication skills, good leadership and interpersonal skills, the proven ability to manage people and maximize productivity. Must maintain professional demeanor in dealing with customers, vendors and co-workers.
• Requires the ability to judge and react to business activity.

Salary
N90,000 - N100,000 monthly.