Fresh Jobs at Sun King (Formerly Greenlight Planet)

Period: 1 Year

About the role

• The Customer Service Executive will work closely with the sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

What you would be expected to do

• Initiates and implements corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
• Receive customer queries and ensure these are resolved promptly
• Proactively Listen to handle all queries efficiently while maintaining service quality and standards.
• Help minimise defaults by reaching out to customers with delayed payments.
• Proactively contact dormant customers directly to resolve any pending issues. 
• Building and maintaining good customer relationships with regard to the diversity of the customer base.
• Report to the call centre team managers issues raised from customers that need immediate actions or resolutions from the management.
• Check customer satisfaction degree after a sale and increase customer retention. Gather and document information about the customer and the product via available applicable systems.
• Perform any other tasks or duties that may be assigned.

You might be a strong candidate if you

• Hold a Bachelor's Degree / Diploma in Social Science Studies or similar.
• Are a fresh graduate.
• Able to speak Hausa is a must.
• Possess basic knowledge of Excel spreadsheets and data entry skills.
• Have experience in assisting customers is a plus.
• Are open to working in a flexible and creative work environment with fast-evolving operations.
• Have the ability to multitask while working under tight deadlines with close attention to detail,
• Have the ability to remain professional and courteous with customers at all times
• Have excellent verbal and written communication skills - both in English.
• Are able to work in shifts.

What Sun King offers

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture with enthusiastic colleagues driven by the challenge of innovation and making a profound impact on people and the planet.
•  A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
•  Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership.

go to method of application »

About the Role

• The Associate Product Manager will work closely with the Global Product team, Research and Procurement, Operations and Sales teams to ensure seamless execution of new product pilots and implement various processes in line with introduction and scale up of new products.

Responsibilities
New Product Identification:

• Conduct customer surveys, field visits, and market benchmarking to identify new product opportunities.
• Develop survey templates, gather customer feedback, and present insights to stakeholders.
• Evaluate other market offerings and data to identify differentiation opportunities and validate market potential.
• Translate product strategies into prototype requirements and test new products for commercial viability.
• Provide detailed feedback and specifications to the R&D team.

New Product Pilots:

• Oversee pilot projects end-to-end, defining goals, deliverables, KPIs, timelines, and stakeholder accountabilities.
• Monitor pilot performance (customer engagement, usage, prospects generated) and ensure pilot area, inventory, and training readiness.
• Conduct Engineering and Technical Validation Testing; prepare Product Requirements Documents (PRD).
• Gather and present customer feedback, lessons learned, and GTM recommendations.
• Ensure a seamless transition from pilot to commercial launch.

New Product Introduction:

• Communicate product vision, value, and differentiation clearly to internal teams and customers.
• Work jointly with various departments to design sales, service, and route-to-market processes.
• Provide assistance to training, marketing, and after-sales teams by reviewing materials, FAQs, and packaging to highlight the Customer Value Proposition (CVP).
• Partner with R&D to implement product iterations and ensure timely communication of updates to all stakeholders.

Requirements
You might be a strong candidate if you have/are:

• Bachelor’s Degree or its equivalent in Engineering or any related technical field.
• Good understanding of business and operational processes.
• Minimum of 5 years of experience in off-grid or renewable energy, including solar system sizing and installation. Experience with mini-grids is an advantage.
• Proven experience in product management.
• Ability to plan, execute, and manage projects efficiently.
• Willingness to travel up to 60% of the time.
• Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) and/or Google Workspace (Forms, Sheets, Docs, Slides).
• Excellent communication skills, adaptability, and resilience in a fast-paced, growing organization; able to convey product choices clearly across diverse stakeholders.
• Exceptional time management and organizational skills.
• Demonstrates initiative, creativity, and the ability to work autonomously while applying innovative and practical problem-solving approaches to various obstacles.

What Sun King Offers

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership.

go to method of application »

About the Role

• The Associate Product Manager will work closely with the Global Product team, Research and Procurement, Operations and Sales teams to ensure seamless execution of new product pilots and implement various processes in line with introduction and scale up of new products.

Responsibilities
New Product Identification:

• Conduct customer surveys, field visits, and market benchmarking to identify new product opportunities.
• Develop survey templates, gather customer feedback, and present insights to stakeholders.
• Evaluate other market offerings and data to identify differentiation opportunities and validate market potential.
• Translate product strategies into prototype requirements and test new products for commercial viability.
• Provide detailed feedback and specifications to the R&D team.

New Product Pilots:

• Oversee pilot projects end-to-end, defining goals, deliverables, KPIs, timelines, and stakeholder accountabilities.
• Monitor pilot performance (customer engagement, usage, prospects generated) and ensure pilot area, inventory, and training readiness.
• Conduct Engineering and Technical Validation Testing; prepare Product Requirements Documents (PRD).
• Gather and present customer feedback, lessons learned, and GTM recommendations.
• Ensure a seamless transition from pilot to commercial launch.

New Product Introduction:

• Communicate product vision, value, and differentiation clearly to internal teams and customers.
• Work jointly with various departments to design sales, service, and route-to-market processes.
• Provide assistance to training, marketing, and after-sales teams by reviewing materials, FAQs, and packaging to highlight the Customer Value Proposition (CVP).
• Partner with R&D to implement product iterations and ensure timely communication of updates to all stakeholders.

Requirements
You might be a strong candidate if you have/are:

• Bachelor’s Degree or its equivalent in Engineering or any related technical field.
• Good understanding of business and operational processes.
• Minimum of 5 years of experience in off-grid or renewable energy, including solar system sizing and installation. Experience with mini-grids is an advantage.
• Proven experience in product management.
• Ability to plan, execute, and manage projects efficiently.
• Willingness to travel up to 60% of the time.
• Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) and/or Google Workspace (Forms, Sheets, Docs, Slides).
• Excellent communication skills, adaptability, and resilience in a fast-paced, growing organization; able to convey product choices clearly across diverse stakeholders.
• Exceptional time management and organizational skills.
• Demonstrates initiative, creativity, and the ability to work autonomously while applying innovative and practical problem-solving approaches to various obstacles.

What Sun King Offers

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership.