Senior Manager, Product Management at Western Union

Job Description

• The Senior Product Manager, Payments Product supports the development and execution of Western Union’s Funds Out product strategy. This role manages assigned product capabilities and partner integrations within the Accounts Payments Network, focusing on delivering scalable, compliant, and cost-effective payment solutions that support Western Union’s long term growth objectives.
• The role contributes to the identification and execution of new product initiatives, works cross- functionally to bring capabilities to market, and applies customer, market, and industry insights to improve product performance and expand Western Union’s global money movement offerings.

Role Responsibilities

• Support the execution of the Payments Fund Out product strategy by delivering new capabilities, country rollouts, and partner integrations.
• Identify and help develop new product opportunities, enhancements, and efficiency improvements based on customer insight, partner feedback, and market analysis.
• Assist in the development of business cases, outlining value proposition, scope, prioritisation, and expected outcomes.
• Conducts competitive and comparative analysis to inform product direction, feature prioritisation, and integration standards.
• Own the end-to-end delivery of assigned product initiatives, including requirements definition, development coordination, testing, launch, and post release monitoring.
• Translate product strategy into clear requirements in the form of Epics, Features, Stories and acceptance criteria, ensuring alignment with business, regulatory, and operational requirements.
• Manage and prioritise the product backlog to support delivery across run, grow, and improvement initiatives.
• Coordinate delivery across Commercial business units, Engineering, QA, UAT, Operations, Compliance, and external partners to ensure timely and high‑quality releases.
• Support partner bank and payment provider onboarding activities, including technical assessments, readiness reviews, and go‑live coordination.
• Monitor product performance and customer experience metrics; recommend enhancements to strengthen the overall Western Union value proposition.
• Identify opportunities to improve delivery efficiency, integration repeatability, and operational effectiveness.
• Contribute to documentation, governance processes, and standardisation efforts across the Payments Fund Out product area.

Role Requirements

• 5+ years of relevant product management experience in financial services, payments or fintech.
• Experience working with integrations across banking or regulated environments preferred.
• Strong ability to analyse customer data, market trends, and industry insights to support product decisions.
• Demonstrated experience building business cases and evaluating product and revenue opportunities.
• Proven ability to work cross‑functionally with external partners and commercial, operational and technology teams.
• Strong analytical, organisational, and communication skills.
• Experience working in Agile and Waterfall product delivery environments and managing complex stakeholder relationships.