Job Vacancies at Nokia Nigeria

Categories: Project Management
Department: MN Mobile Networks

Role

• Customer Delivery Manager (CDM) is responsible for delivery of services for the new accounts where we will need rapid start for delivery, primary focus being Nigeria, but can be any other countries within CEWA (Central East Africa) region.

Mission:

• Owns the delivery of the entire Customer contract execution scope – products and services - for his/her BG
• Accountable for revenue and profit in line with Nokia MoO for his/her perimeter within the BG
• Represents Nokia as primary contact for the assigned scope for planning and execution, resource allocation, prioritization and escalation topics for the entire services and delivery process.
• Responsible for the contract execution performance with respect to financial and operational (non-financial) KPIs (e.g. cost, timelines, revenue recognition, project assets, and Customer satisfaction) and requisite planning to enable successful execution.
• Responsible for E2E planning and management of financial and operational performance.
• Ensures Customer contract execution management based on PMI/PBM principles in full alignment with Nokia Mode of Operations and applicable BG guidelines

Summary of Key Activities
What you will learn and contribute to:

• Prepare projects for new country entries, where a rapid startup is needed. This includes creation of entire organization, managing customer interface and other stakeholders, and execution of the delivery,.
• Customer Interface, Expectations, and Relationship Management
• Managing financial and operational (non-financial) Performance
• Contribution to Service Business/Solution Creation
• Customer Contract Execution Management Planning
• Monitoring and Controlling Customer Contract Execution
• Change Management
• Risk Management
• Stakeholder Management
• Leading the Customer Program Management Team
• Closure and handovers

Key Performance Indicators

• Gate 6 - Project Target Agreement (PTA) implemented
• Gross Margin GM
• Cost Baseline Adherence +/- 3% (incl. change management)
• Project Asset Rotation Days (PARD)
• Customer Perceived Value (CPV)
• e2e Demand Planning Accuracy (Equipment + Services)
• Operational non-financial KPIs
• Revenue (contribute to efforts of services business creation)
• Forecast accuracy (revenue volume, margin evolution, resources, …)

Requirements
It would be nice if you also had:

• Strong Radio Deployment & Managed Services background
• Technical understanding to a level allowing him/her discussing matters with the customer
• Very strong communications and leadership skills

What we Offer
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

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Job Summary

• The position will be part of MN MEA RBC Central Presales team focusing on Microwave Solutions and its related services. It will be based in Nairobi, Kenya

Job Description

• The Solution Manager has technical sales and relationship responsibilities towards the marketing, product development, and technical departments (might be up to CTO) in the customer organization. 
• He/She plans and executes the solution marketing activities and has a clear technical customer strategy in mind. 
• The Solution Manager has a good understanding of the market position of the customers and develops opportunities and technical strategies for Nokia to improve its position.
• The Solution Manager manages the product portfolio in the Customer Team in his/her own Business Unit product/solution competence area and has the responsibility to push the BU sales in the CT. 
• The SM has to take the role of the Customer Solution Owner . More than one Solution Manager can be assigned to a CT at the same time, depending on portfolio coverage and size of business.

Job Responsibilities

• Responsible for Order Intake, Revenues and Sales Margin for MW Equipment and Attached Services
• Representing the MW BU towards Cx and customers. Building strong and trusted relationships with customers.
• Providing  technical consultancy to drive and influence customers’ strategy in alignment with Nokia roadmaps
• Product Marketing: Promote Nokia products, influencing customers thinking and requirements before RFPs Collect market information, roadmap requirements and competitor intelligence to MW Product Management
• Creating MW and Services Technical offers to customers in collaboration with SBMUs and CX Sales Support ensuring cost optimized offering through smart tendering including MW Products and attached services
• Review and add/customize/correct all technical deliverable for Offers submission
• Trigger Pre-C3 commitment requests
• Aligning the commercial strategy with the Head of Sales and Pricing Directors to ensure delivery of the most competitive offers to customers
• Identification of technical risks during presales phase and follow up capturing it in L2D
• Aligning Demand/Supply Planning  for MW products and services, in collaboration with Supply Chain teams
• Feedback on portfolio demand and roadmap alignment to customers’ needs
• Optimize Tendering process, status reporting, lessons learned, and Best practices documentation.
• Establish strong Interfaces towards: MW&CSN BU , RBC Markets, CX,  GSS , RBC Services Delivery, CMBD

Qualifications
Technical Domain Expertise:

• An Electronics & Communications Engineering graduate with good understanding of concepts of Radio and microwave transmission is required , Post graduation in the necessary field will be an added advantage.
• Pre-sales background with experience of handling RFPs/tenders/bids and preparing proposals is required.
• Deep understanding of transmission technologies especially microwave, longhaul, shorthaul, aggregation, E-Band,  Mobile Backhaul and fronthaul and Microwave related services
• Proficiency in handling technical queries and discussing technical concepts related to Transport Technologies.
• Candidate should have around 5+ years of Experience on the Transmission side with a strong background of Microwave Networks and Microwave related services
• Experience of working on Microwave tools like Pathloss, Spider, OGCAT will be an advantage.
• Knowledge of Nokia Microwave products will be an added advantage.
• Microwave Network Design understanding is a plus
• Fluency in English is mandatory. French is a plus

Other Qualifications:

• Customer Business Understanding
• Relationship Management
• Consultative Selling
• Customer Business Case Creation
• Customer Pricing
• Sales Presentation
• Bid Management
• Broad or Profound Knowledge on Nokia Products &Technologies
• Personal Attributes: Credibility at the customer
• Proactive team player
• Performs with minimum supervision

What we Offer
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.