Current Job Openings at Palmpay

As a Business Developer on PalmPay’s Pay with Transfer team, you will play a key role in driving business growth by identifying new opportunities, identifying quality merchants, educating agents and merchants, and enhancing product adoption.

Job Responsibilities:

• Market Prospecting: Identify and target key merchants across various market segments for PWT, merchant loans, collaboration, and online payment solutions, leveraging diverse channels such as online directories, industry gatherings, and referrals.
• Merchant Engagement Strategy: Initiate connections with potential clients, establish strong rapport, and schedule meetings or demonstrations to illustrate the benefits of adopting PalmPay's comprehensive suite of services.
• Needs Assessment: Conduct comprehensive assessments of clients' business operations, payment procedures, and pain points to identify specific needs and challenges, offering tailored solutions accordingly.
• Customized Presentations: Showcase PalmPay's services compellingly, highlighting features, functionalities, and potential returns on investment, tailored to each merchant's (Key, and Highquality merchant) unique requirements.
• Relationship Building: Cultivate enduring relationships with key decision-makers within client organizations, demonstrating expertise, reliability, and responsiveness.
• Negotiation and Closure: Lead negotiations on pricing, terms, and agreements to secure successful deals, ensuring satisfaction and adherence to company policies.
• Collaborative Implementation: Work closely with internal teams like product development and customer support to address client queries, offer technical insights, and ensure seamless implementation of chosen services.

Base Salary: 70,000. Transportation: 20,000 + Sales Commission based on performance

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As a Business Developer on PalmPay’s Pay with Transfer team, you will play a key role in driving business growth by identifying new opportunities, identifying quality merchants, educating agents and merchants, and enhancing product adoption.

Job Responsibilities:

• Market Prospecting: Identify and target key merchants across various market segments for PWT, merchant loans, collaboration, and online payment solutions, leveraging diverse channels such as online directories, industry gatherings, and referrals.
• Merchant Engagement Strategy: Initiate connections with potential clients, establish strong rapport, and schedule meetings or demonstrations to illustrate the benefits of adopting PalmPay's comprehensive suite of services.
• Needs Assessment: Conduct comprehensive assessments of clients' business operations, payment procedures, and pain points to identify specific needs and challenges, offering tailored solutions accordingly.
• Customized Presentations: Showcase PalmPay's services compellingly, highlighting features, functionalities, and potential returns on investment, tailored to each merchant's (Key, and Highquality merchant) unique requirements.
• Relationship Building: Cultivate enduring relationships with key decision-makers within client organizations, demonstrating expertise, reliability, and responsiveness.
• Negotiation and Closure: Lead negotiations on pricing, terms, and agreements to secure successful deals, ensuring satisfaction and adherence to company policies.
• Collaborative Implementation: Work closely with internal teams like product development and customer support to address client queries, offer technical insights, and ensure seamless implementation of chosen services.

Base Salary: 70,000. Transportation: 20,000 + Sales Commission based on performan

go to method of application »

Key Responsibilities and Tasks:

Channel Strategy & Development

Market Planning

• Conduct in-depth analysis of the Nigerian mobile phone retail landscape. Identify and target key KA clients (e.g., national/regional chains like Slot, Pointek, 3CHUB, Raya). Develop phased and executable channel development roadmaps.

New Channel Acquisition

• Proactively engage, negotiate, and successfully secure partnerships with new retail chain accounts. Manage the end-to-end onboarding process including product listing, POS material deployment, system integration, and store staff training.
• Partnership Program Design
• Formulate competitive trade terms and partnership programs (including but not limited to procurement agreements, profit margins, market development funds, joint marketing plans) based on company policies and market conditions.

Team Collaboration & Support

Internal Coordination

• Work closely with internal teams (Product, Marketing, Supply Chain, Finance) to secure timely product supply, marketing resources, and credit policies to support frontline sales.
• Market Intelligence Feedback
• Systematically collect, analyze, and feedback market intelligence, customer needs, competitor dynamics, and product issues from channels and point-of-sale to support decision-making for company strategy adjustments.

Risk Management

• Monitor channel inventory health and price system stability. Prevent and resolve channel conflicts such as cross-regional sales and price disruption.

 Data Analysis & Reporting

• Regular Reporting
• Regularly prepare and submit channel sales reports, market analysis reports, and client evaluation reports.

Data Analysis

• Utilize data analysis tools to deeply mine sales data, identify issues, and formulate improvement plans.

Qualification

Education & Experience

• Bachelor's degree or above, preferably in Marketing, Business Administration, or related fields. Minimum 3 years of KA channel management experience in the consumer electronics industry. Prior successful experience in developing KA channels for mobile phones/consumer electronics in Nigeria or West Africa is highly preferred.
• Channel Network
• Established connections and a proven track record of successful partnerships with major mobile phone retail chains in Nigeria (e.g., Slot, Pointek, etc.) are essential.

Competencies

• Excellent business negotiation, communication, and influencing skills.
• Strong data analysis and problem-solving abilities.
• Results-driven, able to work under pressure, and self-motivated.
• Outstanding planning and execution skills, capable of managing complex projects independently.

Language

• Fluent in English (business written and spoken). Proficiency in local languages such as Hausa, Yoruba, or Igbo will be a significant advantage.

Others

• Willingness and ability to undertake high-frequency domestic travel. Familiarity with local business culture.

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Location : Asaba
Salary Range ; 150,000 -200,000

Key Responsibilities

• Oversee and coordinate all POS operations within the assigned state to ensure smooth and efficient service delivery
• Recruit, onboard, and manage POS agents, merchants, and field officers across the state
• Monitor daily POS transaction volumes, agent performance, uptime, and revenue growth
• Ensure compliance with company policies, KYC requirements, and regulatory guidelines issued by relevant Nigerian authorities (e.g., Central Bank of Nigeria)
• Manage escalation and resolution of operational issues such as terminal downtime, failed transactions, settlements, liquidity challenges, and customer complaints
• Collaborate with technical, support, and operations teams to resolve system issues and improve POS performance
• Develop and execute strategies to expand agent networks and increase market penetration within the state
• Conduct regular training and performance reviews for POS agents and field teams
• Analyze market trends, competitor activities, and customer feedback to identify growth opportunities
• Prepare and submit periodic performance, risk, and operational reports to regional or national management
• Ensure proper cash management, settlement accuracy, and reconciliation processes in coordination with the finance team
• Enforce fraud prevention measures and promptly report suspicious activities
• Represent the company in engagements with local partners, merchants, and government stakeholders when required

Operational Performance KPIs

• POS terminal uptime percentage
• Number of active POS terminals vs. deployed terminals
• Transaction success rate (%)
• Average transaction processing time
• Number of unresolved operational issues beyond SLA

Agent & Network Growth KPIs

• Number of active POS agents in the state
• Net new POS agent acquisitions per month
• Agent activation rate after onboarding (%)
• Agent retention rate
• Agent productivity (average transactions per agent per day/month)

Revenue & Volume KPIs

• Total transaction volume (value and count)
• Revenue generated from POS transactions
• Month-on-month transaction growth rate
• Average revenue per agent (ARPA)
• Contribution of the state to national POS revenue

Compliance & Risk KPIs

• KYC compliance rate among agents
• Number of regulatory or audit issues reported
• Fraud incidence rate and loss value
• Timeliness of fraud reporting and resolution
• Settlement accuracy rate

Customer Experience KPIs

• Number of customer complaints related to POS services
• Average complaint resolution time
• Customer satisfaction score (CSAT) or agent satisfaction score
• POS downtime incidents impacting

Team & Execution KPIs

• Field team productivity (visits, activations, trainings conducted)
• Training completion rate for agents and staff
• Execution rate of state-level growth initiatives
• Timeliness and accuracy of performance reporting

Educational Qualification and Skills

• Bachelor’s degree in Business Administration, Banking & Finance, Economics, Accounting, Marketing, or a related field.
• Communication and interpersonal Skills, Analytical and Problem-Solving Skills,
• Technical and Operational Skills.