Jobs Career Advice Post Job
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jan 28, 2026
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • We are building an ecosystem to provide millions of customers with the best choice and value in digital and financial services. We are creating new and unique experiences for our customers and can offer scale to our partners to reach new audiences.
    Read more about this company

     

    State Coordinator (POS)

    Location : Asaba
    Salary Range ; 150,000 -200,000

    Key Responsibilities

    • Oversee and coordinate all POS operations within the assigned state to ensure smooth and efficient service delivery
    • Recruit, onboard, and manage POS agents, merchants, and field officers across the state
    • Monitor daily POS transaction volumes, agent performance, uptime, and revenue growth
    • Ensure compliance with company policies, KYC requirements, and regulatory guidelines issued by relevant Nigerian authorities (e.g., Central Bank of Nigeria)
    • Manage escalation and resolution of operational issues such as terminal downtime, failed transactions, settlements, liquidity challenges, and customer complaints
    • Collaborate with technical, support, and operations teams to resolve system issues and improve POS performance
    • Develop and execute strategies to expand agent networks and increase market penetration within the state
    • Conduct regular training and performance reviews for POS agents and field teams
    • Analyze market trends, competitor activities, and customer feedback to identify growth opportunities
    • Prepare and submit periodic performance, risk, and operational reports to regional or national management
    • Ensure proper cash management, settlement accuracy, and reconciliation processes in coordination with the finance team
    • Enforce fraud prevention measures and promptly report suspicious activities
    • Represent the company in engagements with local partners, merchants, and government stakeholders when required

    Operational Performance KPIs

    • POS terminal uptime percentage
    • Number of active POS terminals vs. deployed terminals
    • Transaction success rate (%)
    • Average transaction processing time
    • Number of unresolved operational issues beyond SLA

    Agent & Network Growth KPIs

    • Number of active POS agents in the state
    • Net new POS agent acquisitions per month
    • Agent activation rate after onboarding (%)
    • Agent retention rate
    • Agent productivity (average transactions per agent per day/month)

    Revenue & Volume KPIs

    • Total transaction volume (value and count)
    • Revenue generated from POS transactions
    • Month-on-month transaction growth rate
    • Average revenue per agent (ARPA)
    • Contribution of the state to national POS revenue

    Compliance & Risk KPIs

    • KYC compliance rate among agents
    • Number of regulatory or audit issues reported
    • Fraud incidence rate and loss value
    • Timeliness of fraud reporting and resolution
    • Settlement accuracy rate

    Customer Experience KPIs

    • Number of customer complaints related to POS services
    • Average complaint resolution time
    • Customer satisfaction score (CSAT) or agent satisfaction score
    • POS downtime incidents impacting

    Team & Execution KPIs

    • Field team productivity (visits, activations, trainings conducted)
    • Training completion rate for agents and staff
    • Execution rate of state-level growth initiatives
    • Timeliness and accuracy of performance reporting

    Educational Qualification and Skills

    • Bachelor’s degree in Business Administration, Banking & Finance, Economics, Accounting, Marketing, or a related field.
    • Communication and interpersonal Skills, Analytical and Problem-Solving Skills,
    • Technical and Operational Skills.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to PalmPay on palmpaylimited.applytojob.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at PalmPay Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail