Key Account Channel Manager at PalmPay

Key Responsibilities and Tasks:

Channel Strategy & Development

Market Planning

• Conduct in-depth analysis of the Nigerian mobile phone retail landscape. Identify and target key KA clients (e.g., national/regional chains like Slot, Pointek, 3CHUB, Raya). Develop phased and executable channel development roadmaps.

New Channel Acquisition

• Proactively engage, negotiate, and successfully secure partnerships with new retail chain accounts. Manage the end-to-end onboarding process including product listing, POS material deployment, system integration, and store staff training.
• Partnership Program Design
• Formulate competitive trade terms and partnership programs (including but not limited to procurement agreements, profit margins, market development funds, joint marketing plans) based on company policies and market conditions.

Team Collaboration & Support

Internal Coordination

• Work closely with internal teams (Product, Marketing, Supply Chain, Finance) to secure timely product supply, marketing resources, and credit policies to support frontline sales.
• Market Intelligence Feedback
• Systematically collect, analyze, and feedback market intelligence, customer needs, competitor dynamics, and product issues from channels and point-of-sale to support decision-making for company strategy adjustments.

Risk Management

• Monitor channel inventory health and price system stability. Prevent and resolve channel conflicts such as cross-regional sales and price disruption.

 Data Analysis & Reporting

• Regular Reporting
• Regularly prepare and submit channel sales reports, market analysis reports, and client evaluation reports.

Data Analysis

• Utilize data analysis tools to deeply mine sales data, identify issues, and formulate improvement plans.

Qualification

Education & Experience

• Bachelor's degree or above, preferably in Marketing, Business Administration, or related fields. Minimum 3 years of KA channel management experience in the consumer electronics industry. Prior successful experience in developing KA channels for mobile phones/consumer electronics in Nigeria or West Africa is highly preferred.
• Channel Network
• Established connections and a proven track record of successful partnerships with major mobile phone retail chains in Nigeria (e.g., Slot, Pointek, etc.) are essential.

Competencies

• Excellent business negotiation, communication, and influencing skills.
• Strong data analysis and problem-solving abilities.
• Results-driven, able to work under pressure, and self-motivated.
• Outstanding planning and execution skills, capable of managing complex projects independently.

Language

• Fluent in English (business written and spoken). Proficiency in local languages such as Hausa, Yoruba, or Igbo will be a significant advantage.

Others

• Willingness and ability to undertake high-frequency domestic travel. Familiarity with local business culture.