Jobs at Rimrock Hotel

Job Description

• Food Preparation: Prepare ingredients for cooking, including washing, cutting, and chopping vegetables, meat, and other food items. Follow recipes and portion sizes to ensure consistency in flavor and presentation.
• Cooking and Seasoning: Cook and season dishes according to established recipes and culinary standards. Monitor cooking temperatures and times to ensure food is cooked safely and to the desired level of doneness.
• Menu Execution: Execute menu items efficiently and accurately, coordinating with other kitchen staff to ensure timely service and customer satisfaction.
• Food Presentation: Plate and garnish dishes attractively, paying attention to detail and presentation to enhance the dining experience for guests.
• Quality Control: Monitor food quality throughout the cooking process, tasting and adjusting seasoning as needed to achieve optimal flavor profiles.
• Kitchen Hygiene: Adhere to strict hygiene and sanitation standards, including proper food handling, storage, and cleaning procedures to prevent cross-contamination and ensure food safety.
• Inventory Management: Assist in inventory management by monitoring stock levels, rotating perishable items, and notifying supervisors of any shortages or discrepancies.
• Equipment Maintenance: Maintain kitchen equipment in good working condition by following maintenance procedures, cleaning equipment after use, and reporting any malfunctions or issues to supervisors.
• Team Collaboration: Work collaboratively with other kitchen staff, including chefs, sous chefs, and line cooks, to coordinate workflow, expedite orders, and maintain a positive and productive work environment.
• Compliance: Ensure compliance with health and safety regulations, as well as food hygiene and sanitation standards set by regulatory authorities.

Qualifications

• Candidates should possess relevant qualifications with 6+ years relevant work experience.
• Culinary Training: Formal culinary education from a culinary school, vocational program, or apprenticeship is preferred but not always required. Relevant work experience may be sufficient in some cases.
• Cooking Skills: Proficiency in cooking techniques, including sautéing, grilling, baking, frying, and knife skills. Ability to follow recipes and execute menu items with precision and consistency.
• Food Safety Knowledge: Understanding of food safety principles and practices, including proper food handling, storage, and temperature control.
• Time Management: Strong time management skills and the ability to work efficiently in a fast-paced kitchen environment while maintaining attention to detail.
• Team Player: Excellent interpersonal and communication skills, with the ability to work collaboratively as part of a kitchen team.
• Adaptability: Flexibility to work varied shifts, including evenings, weekends, and holidays, as required by the demands of the food service industry.
• Physical Stamina: Physical stamina and endurance to stand for long periods, lift heavy pots and pans, and perform repetitive tasks in a hot and busy kitchen environment.

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Job Description

• Guest Relations: Serve as the primary point of contact for guests, providing exceptional customer service and addressing inquiries, requests, and concerns promptly and professionally.
• Check-in and Check-out: Efficiently manage the check-in and check-out process, ensuring guests receive a warm welcome, accurate information, and assistance with luggage and other needs.
• Reservations and Booking: Handle reservations, bookings, and cancellations, utilizing the hotel's reservation system to manage room inventory effectively and optimize occupancy rates.
• Information and Assistance: Provide guests with information about hotel amenities, services, local attractions, and transportation options, offering recommendations and assistance to enhance their stay experience.
• Problem Resolution: Address guest complaints and issues diplomatically, striving to resolve conflicts and ensure guest satisfaction while adhering to hotel policies and procedures.
• Public Relations: Act as a representative of the hotel, fostering positive relationships with guests, visitors, and the local community through effective communication, courteous behavior, and personalized service.
• Front Desk Operations: Oversee front desk operations, including managing incoming calls, handling mail and packages, processing payments, and maintaining accurate records and reports.
• Collaboration: Collaborate with other hotel departments, such as housekeeping, maintenance, and food and beverage, to coordinate guest services and ensure a seamless experience throughout their stay.
• Sales Support: Assist with upselling room upgrades, amenities, and hotel packages to maximize revenue opportunities and enhance the guest experience.
• Crisis Management: Remain calm and composed during emergencies or crises, following established protocols to ensure the safety and well-being of guests and staff.

Qualifications

• Candidates should possess relevant qualifications with 1+ years relevant work experience.
• Hospitality Experience: Previous experience in a hotel front desk or guest services role is highly desirable, with a strong understanding of hotel operations and customer service principles.
• Communication Skills: Excellent verbal and written communication skills are essential for effectively interacting with guests, colleagues, and stakeholders.
• Interpersonal Skills: Friendly demeanor, patience, and the ability to build rapport with diverse individuals from various backgrounds and cultures.
• Problem-Solving Abilities: Strong problem-solving skills to address guest concerns and resolve issues efficiently and tactfully.
• Organizational Skills: Ability to multitask, prioritize tasks, and work under pressure in a fast-paced environment while maintaining attention to detail.
• Computer Proficiency: Familiarity with hotel reservation systems, property management software, and Microsoft Office applications.
• Professionalism: Maintain a professional appearance and conduct oneself with integrity, discretion, and confidentiality.