Jobs at Phillips Consulting

Requirements

• Language proficiency: Candidates must be able to speak these three languages: English, Igbo, and Hausa fluenty
• Candidates must reside in Onipanu and its environs is a MUST.

Responsibilities

• Tracking customer experiences across online and offline channels, devices, and touchpoints.
• Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
• Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
• Performing product tests, evaluating after-sales and support services, and facilitating improvements.
• Documenting processes and logging technical issues, as well as customer compliments and complaints.

Qualification

• BSc / HND ONLY Graduate
• At least 2 years experience as a customer experience specialist, or a similar customer support role
• Candidate must be willing to work on shifts
• Others: Good communication skills, Data Analysis, Leadership skills, and a good knowledge of using a computer system.

go to method of application »

Job Description

• We are looking for a versatile and highly-organized Executive Assistant to perform personalized administrative duties for MD/CEO.
• In this role, you will be responsible for scheduling meetings, taking notes, and handling correspondence on behalf of the MD/CEO.

Responsibilities

• Reporting to MD and performing secretarial and administrative duties.
• Typing, formatting, and editing reports, documents, and presentations.
• Entering data, maintaining databases, and keeping records.
• Liaising with internal departments, answering calls, and making travel arrangements.
• Managing internal and external correspondence on behalf of the MD.
• Scheduling appointments, maintaining an events calendar, and sending reminders.
• Copying, scanning, and faxing documents, as well as taking notes.
• Preparing facilities for scheduled events and arranging refreshments, if required.
• Ordering office supplies and replacements, as well as managing mail and courier services.
• Observing best business practices and etiquette

Qualification & Requirements

• Candidates should possess a B.Sc/HND in any related field
• Preferably Female
• Certification in secretarial work, office administration, or related training.
• Minimum of 2 years of experience as a personal assistant is a MUST.

Must be:

• Smart
• Up to date
• Ready to learn
• Available
• Flexible
• IT literate
• Social media savvy
• Good diction
• Calendar management
• Conduct research
• Client relations
• Design and maintain a filing system
• Handle information requests
• Organize meetings
• Keep records
• Arrange travel plans
• Typing
• Event planning
• Prepare statistical reports
• Processing expense reports
• Take meeting minutes

go to method of application »

Job Summary

• The Office Administrator will be responsible for overseeing various administrative tasks, ensuring smooth day-to-day functioning of the office, and providing support to the team.
• This position requires a detail-oriented and organized individual with exceptional communication skills and the ability to handle multiple responsibilities simultaneously.
• The Office Administrator will be the central point of contact for internal staff and external stakeholders, contributing significantly to the overall effectiveness and productivity of the office

Responsibilities

• Provide administrative support to management and staff, including preparing reports, drafting correspondence, and scheduling meetings.
• Ensure the office is clean, organized, and well-maintained, coordinating repairs and maintenance when necessary.
• Maintain accurate and up-to-date records, both electronic and physical, and ensure proper filing and archiving systems.
• Arrange travel arrangements and accommodations for staff as needed.
• Assist in organizing company events, meetings, and conferences.
• Oversee the procurement of office supplies and equipment, ensuring costeffectiveness and quality.
• Assist in monitoring office-related expenses and adherence to budget guidelines.
• Greet and assist visitors, answer phone calls, and manage incoming/outgoing mail and packages.
• Act as a point of contact between management, staff, clients, and vendors, facilitating effective communication.
• Ensure compliance with health and safety regulations, and implement necessary measures for a safe working environment
• Raise all requisitions for the department
• Assist in coordinating daily office activities, including scheduling meetings, managing calendars, and ensuring smooth workflow.
• Handle incoming and outgoing communications, including emails, letters, and faxes, and ensure timely responses or forwarding to relevant personnel.
• File Management: Organize and maintain physical and digital files, ensuring easy retrieval and proper storage

Requirements

• HND or BSc. in a related discipline
• Professional qualification in HR will be an advantage.
• 2-5 years experience in an area of specialization - administration, logistics etc.
• Experience using ERP tools - Oracle, HCM, SAP etc.
• Maybe be required to work extended hours/weekends
• Experience in Report writing, planning.
• Expert User of MS Suite packages.

go to method of application »

Responsibilities

• Perform reconciliations daily.
• Forward all reconciling issues to the appropriate quarters (back-office operations, NIBSS, CEVA, Flutter waves. etc.) as the case may be, for prompt resolutions.
• Review and initiate daily journal captured for merchants and partner settlement to ensure they are properly accounted for and authorized.
• Capture all unresolved deposit in the mobile money system.
• Perform internal transfer request for banks, partners, and merchants.
• Set up scheduled and automatic liquidations of partner, merchants and banks.
• Follow up on back-office operations to lift suspension of banks, merchants and partners to facilitate processing of their liquidations.
• Ensure end to end follow up and closure of all reconciling items in PSB ledger account reconciliation.
• Prepare sign off for all reconciled ledger accounts daily.
• Advise treasury on prefunding based on reconciliation of all prefunded accounts.

Requirements

• Candidates should possess a Bachelor's Degree with 3-7 years’ experience in the area of specialisation.
• Extensive reconciliation experience
• Strong Experience in Operations within the Fintech/Financial services environment
• Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred
• Good Knowledge of Fintech fraud
• Knowledge of Fintech business processes
• Excellent organisational skills
• Excellent knowledge of accounting policies and procedures
• Knowledge in Fintech regulatory environment
• Basic risk management skills
• Ability to transfer skills
• Understanding of mobile money registration and liquidation procedures.

go to method of application »

Responsibilities

• Stay focused on productivity levels and closely monitor, analyse and report results of operational excellence.
• Orchestrate the day-to-day process flow of operations with focus on execution of standard operating procedures to ensure customer satisfaction and increase volumes and files handled by each operational headcount.
• Overall management and supervision of fleet maintenance work – preventive, routine and corrective repairs.
• Liaise with Audit & Compliance (AC) to set and maintain Company-set safety standards while ensuring that Staff in the BU are educated on the same and comply.
• Ensure full availability of trucks needed for operations & keep vehicle downtime at its minimum.
• Prepare, monitor, and control set budgets and inventory.
• Develop cost control and cost reduction strategies to ensure that budgeted profit target is met.
• Monitor and approve truck sourcing from 3rd party suppliers when needed.
• Liaise with the Technical/Maintenance Supervisor to ensure trucks are available for the routine/maintenance services.
• Ensure truck preventive maintenance and service records are intact and complete.
• Coordinate all off-site breakdowns.
• Test and close-off repair jobs to ensure repairs are satisfactory before final payments are made to 3rd party Suppliers.
• Review and develop systems/procedures to improve operations and efficiency within the BU.

Performance Management Responsibilities:

• Attend relevant trainings and professional examinations for continuous improvement.
• Monitor, analyse and report service levels, customer feedback and conduct customer satisfaction surveys.
• Engage AC to document non-conformities using CAR procedures and work towards accreditations, attestations and Certifications, as decided by the Board.
• Evaluate skill levels and manage our “Human Capital” on the basis of key performance indicators.
• Recommend or develop relevant trainings to address skills gap and allow for continuous improvement.
• Work with members of the various BUs and HR to ensure participation in industry-related/ useful trainings for continuous improvement.
• Ensure that the following reports are completed, signed off or sent out when due: Total Fleet Report and Fleet Availability Report.

Strategic Responsibilities:

• Take financial leadership of price positioning Company’s services;
• Drive supplier negotiations to achieve more favorable buying terms in everything we procure and risk manage the BU prudently towards solid profitable growth.
• Develop strong commercial relationships with customers to build loyalty.
• Promote Creseada and educate our target audiences through our external newsletter.
• Collaborate with Support Functions and other Business Units to create value for your Business Unit.
• Stay focused on productivity levels and closely monitor, analyze and report results of operational excellence.
• In product development, seek financial and operational benefits, customer loyalty and new potential revenues.
• Management of all 3rd party providers (Maintenance/Transport/ Value-added services) through Supplier audits with the purpose of maximizing operational efficiency while minimizing costs.
• Handling escalations affecting key operations to ensure prompt resolution.
• Liaise with and maintain good working relationships with transport Authorities (LASTMA, VIO, FRSC, etc.).
• Keep abreast of Government regulations as it relates to the Transport Sector.
• Closely work with all BUs and Support Functions in order to achieve the set goals of the Company.

Requirements

• Candidates should possess a B.Sc / M.Sc Degree with 6 - 10 years relevant work experience.

go to method of application »

Job Summary

• The Finance Executive is responsible for timely and accurate preparation of customer invoices, and prompt submission of the customer invoices.
• She/he also carries out the reconciliation of accounts receivables and manages petty cash. The role requires someone with good interpersonal skills and confidence and can relate well with customers.

Responsibilities

• Preparation & submission of customer invoices in line with agreed timelines
• Issuance of official Receipts for collection from clients
• Reconciliation of collection from clients with customer invoices
• Follow up on customer open invoices
• Posting of customer receipts into QuickBooks and applying to customer invoices
• Reconciliation of Accounts Receivables
• Manage the petty cash
• Ensure prompt and proper filing of all documents
• Other duties as assigned by manager/HOD

Requirements

• First Degree in Accounting
• At least 2 years of work experience in a similar role.
• The age of the preferred candidate should be under 30 years.
• ICAN/ACCA Certification is an added advantage.
• Excellent communication and presentation skills.
• High numeracy skills.
• Problem-solving skills and initiative.
• Very good Microsoft Office skills
• Strong attention to detail and ability to work with little supervision
• Good interpersonal and customer relationship skills.

go to method of application »

Job Summary

• To provide general administrative support to the Human Resources department. This position involves handling various administrative tasks and ensuring the smooth operation of HR processes.
• The responsibilities encompass a wide range of HR functions including recruitment, employee onboarding, records management, benefits, and general administration.

Responsibilities

• Assist in the recruitment process by posting job advertisements, screening resumes, scheduling interviews
• Coordinate the onboarding process for new employees and ensuring work tools and necessary access is available prior to resumption
• Maintain accurate and up-to-date employee records
• Address employee inquiries and concerns related to policies and other ad hoc purpose
• Support the coordination and logistics of employee training & development programs
• Provide administrative support to the HR team as needed, including organizing meetings, preparing materials, and managing HR-related correspondence
• Assist in special projects or initiatives as assigned
• Draft and compile the monthly Business Partnering & Services reports, using relevant Microsoft tools (converting PowerPoint to MS Word)
• Assist in the deployment of surveys administration and drive participation across the business
• Co-ordinate all the Business Partnering & Services forums, meetings and activities
• Perform general administrative functions in the department
• Facilitate document transfers within and outside the department
• Coordinate action plans and projects in the department.
• Process all expense claim for the department.
• Implement a timely response system to inquiries and feedback.
• Provide administrative support to both the external and internal stakeholders
• Monitor training and leave schedules for all team members. Raise all requisitions for the department

Requirements

• HND or BSc. in a related discipline
• Professional qualification in HR will be an advantage
• 2-5 years experience in an area of specialization - administration, logistics etc.
• Experience using ERP tools - Oracle, HCM, SAP etc.
• Experience in Report writing, planning.
• Expert User of MS Suite packages.

go to method of application »

Responsibilities

• Contribute in the implementation of marketing strategies.
• Support the marketing manager in overseeing the department's operations.
• Organize and attend marketing activities or events to raise brand awareness.
• Plan advertising and promotional campaigns for products or services on a variety of media (social, print etc.)
• Liaise with stakeholders and vendors to promote success of activities and enhance the company’s presence
• See all ventures through to completion and evaluate their success using various metrics.
• Prepare content for the publication of marketing material and oversee distribution.
• Conduct market research to identify opportunities for promotion and growth.
• Collaborate with managers in preparing budgets and monitoring expenses.

Requirements and Skills

• B.Sc / BA in Marketing, Business Administration or relevant field.
• 1 - 3 years work experience in a FMCG industry is a MUST
• Proven experience as a marketing officer or similar role.
• Solid knowledge of marketing techniques and principles.
• Good understanding of market research techniques, statistical and data analysis methods
• Excellent knowledge of MS Office and marketing software (e.g. CRM).
• Thorough understanding of social media and web analytics.
• Excellent organizational and multi-tasking skills.
• Outstanding communication and interpersonal abilities.
• Creativity and commercial awareness.
• A team player with a customer-oriented approach.

go to method of application »

Responsibilities

• Registration & documentation of newly employed workers.
• Management of sick leave days for employees.
• Calculation of entitlements of employees who have left the company.
• Liaising with Pension Fund Administrators (PFA).
• Calculation of employees monthly salaries.
• Generating monthly salary reports and processing of all statutory remittances (P.A.Y.E., Pension, insurance reports, NSITF, Union dues e.t.c.).
• Supervision of payroll officers and processing of employee id cards.
• Perform any other functions requested by the Payroll Manager and Head of HR.

Requirements

• Candidates should possess a Bachelor's Degree / Master's Degree qualification.
• Minimum of 5 years experience in a relevant role.
• Candidate must have previous experience preparing payroll on an ERP software (Microsoft Dynamic Business Central/Sage/ Oracle) and be proficient in Microsoft excel.
• Candidate must have proven work experience as Payroll Specialist in a reputable organization.

go to method of application »

Responsibilities

• Gathering invoices, statements, reports, personal details, documents and information from employees, other departments and clients.
• Scanning through information to identify pertinent information.
• Correcting errors and organizing the information in a manner that will optimize swift and accurate capturing.
• Creating accurate spreadsheets.
• Entering and updating information into relevant databases.
• Ensuring data is backed up.
• Informing relevant parties regarding errors encountered.
• Storing hard copies of data in an organized manner to optimize retrieval.
• Handling additional duties from time to time.

Requirements

• OND Holder
• 1 - 3 years relevant work experience.
• Candidate must reside on the island
• Proven experience in similar role
• Fast typing skills; Knowledge of touchtyping system is strongly preferred
• Excellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)
• Working knowledge of office equipment and computer hardware and peripheral devices
• Basic understanding of databases
• Good command of English both oral and written and customer service skills
• Great attention to detail.

go to method of application »

Responsibilities

• Support the organisation's business units and network offices.
• Ensure that key account activities for customers are aligned with the agreed KPIs (reports sent on time and to quality by Operations).
• Deliver the country budget by maintaining a healthy business pipeline, good contractual performance and proactive thinking.
• Win, retain and develop strategic customers.
• Plan and manage accounts.
• Gather customers and market information to update business units on product and current trends.
• Manage relationship with key customers as customer point of contact at country level.
• Create and execute trade lane and sector focus commercial strategies for the company based on the USPs (Unique Selling Propositions) and core competencies of the organization.
• Explore opportunities with existing customers for Upsell to increase the company share of wallet with customer and Cross sell to increase engagement with customers.
• Ensure all the business units work in a synchronised way rather than in isolation to ensure seamless service delivery to customers when more than one BU is involved on a project.
• Drive joint customer meetings with Strategic customers to ensure the company moves from a transactional level provider to a strategic level provider to the customer.
• Ensure that all overseas and local RFI / RFP/ RFQ are sent on time by Pricing & Invoicing, and that Pricing & Invoicing gets the required support from respective BUs to put the pricing together.
• Customer implementation to ensure proper operational handover and implementation to meet customer’s expectations (SLA’s & SOPs).
• Ensure recovery of profit share from origin stations on shipments.
• Coordinate with the Business Development team & Operations on customer enquiries, business reviews & account planning.
• Work collaboratively with network partners other overseas offices and actively engage in sales lead generation process (incoming and outgoing) for business growth.
• Support Finance in control of credit and collections.
• Ensure recovery of profit share from origin stations on shipments.

Qualifications

• B.Sc / HND in any field
• 3-6 years experience.
• Proven work experience as a sales Executive in logistics industry is a MUST
• Professional qualification is an added advantage.

go to method of application »

Responsibilities

• Registration & documentation of newly employed workers
• Management of sick leave days for employees
• Calculation of entitlements of employees who have left the company
• Liaising with Pension Fund Administrators (PFA)
• Calculation of employees monthly salaries
• Generating monthly salary reports and processing of all statutory remittances (P.A.Y.E., Pension, insurance reports, NSITF, Union dues e.t.c.)
• Supervision of payroll officers and processing of employee id cards
• Perform any other functions requested by the Payroll Manager and Head of HR.

Requirements

• Minimum of 5 years’ experience in a relevant role.
• Candidate must have previous experience preparing payroll on an ERP software (Microsoft Dynamic Business Central/Sage/ Oracle) and be proficient in Microsoft excel
• Candidate must have proven work experience as Payroll Specialist in a reputable organization

go to method of application »

Job Objective

• Monitoring and maintaining engineering standards and specified requirements on all projects and company’s operations.

Responsibilities

• Advising management on technical issues relating to projects and tenders. Monitoring and controlling test results of products and construction materials Analyzing and reporting technical performance to management
• Quality management and supervision of all C&D’S Batching Plants concrete operations
• Monitoring quality control and performance of concrete operations
• Supervise material delivery (sand and granite) to all C&D Batching Plants Site visit during concrete casting to ensure quality and required standard are maintained
• Ensure concrete cubic and concrete slump test are carried out
• Test concrete to determine if they are of quality standard before supplying to sites
• Supervise in-house steel depot for reinforcement testing Liaise with all project managers and site managers with regards to concrete, steel reinforcement and purchase of relevant building materials. Prepare technical details as required on project working drawings Preparing, designing and detailing shop drawings Interfacing between the management and project consultants on engineering/technical related issues Planning, organizing and executing engineering/technical experiments Liaise with Lagos State Building Control Agency, Lagos State Ministry of Environment and Local Govt. Authorities Perform any other functions requested by Management.

Requirements

• Diploma or University Degree in Civil or Structural Engineering. MSc in relevant field is an advantage
• Relevant professional certifications in Engineering. COREN (Council for the Regulation of Engineering in Nigeria) registration is mandatory, annual practice license must also be up to date. The Nigeria Society of Engineers (MNSE) or The Nigerian Institution of structural Engineer (MNISTRUCT.E) is mandatory.
• Minimum of 10 years’ experience in a Civil Engineering role
• Experience in acquiring building plan approvals
• Experienced in liaising with Lagos State Building Control Agency, Lagos State Ministry of Environment and Local Govt. Authorities
• Experience in the supervision of building materials testing at relevant laboratories.

Required Software Skills:

• AutoCAD
• Orion.

go to method of application »

Responsibilities

• Provide maintenance support for equipment and applications:
• Faults' diagnostics and processing.
• Processing Technical Queries, Fault Reports, emergency situations, installing patches, implementing corrections.
• Analysis and fault clearance of NE elements.
• Emergency duty (24/7);
• Responsible for official procedures.
• Participation in installation & commissioning works and service extension projects.
• Analysis of problems, proposing / implementation of solutions and workarounds.
• SW updates and upgrades.
• Tracing of error scenarios.
• Symptoms collection in case of HW/SW problems.
• Support 3rd parties in case of HW upgrade or maintenance.
• Collecting requested evidence for higher level(s) of support.

Additional Requirements

• Interested candidates should possess a Bachelor's Degree, HND or BA in relevant fields with 5 - 7 years work experience.
• Strong experience in 3G and 4G technologies (UMTS, HSPA, LTE);Vo LTE will be a plus
• Experience in performance and optimization in one or more Sub-Systems (e.g. 3G/4G RAN, PS Core, IP backbone)
• Knowledge with network KPI performance; statistics; analysis and troubleshooting
• Knowledge and practice of Nokia Networks RAN parameters and counters; other vendor knowledge will be a plus.