Account Manager at SeamlessHR Limited

Job Details

• SeamlessHR is seeking a passionate and detail-oriented Account Manager to join our team! As the primary point of contact for a designated portfolio of clients, you'll build strong relationships, ensure customer satisfaction, and drive revenue growth.

Responsibilities:

• Develop and maintain strong, long-term relationships with assigned clients, acting as a trusted advisor and advocate.
• Proactively identify client needs and exceed expectations by delivering exceptional customer service.
• Manage client accounts effectively, ensuring timely delivery of services and clear communication on project updates.
• Upsell and cross-sell additional SeamlessHR products and services to maximize client value and revenue opportunities.
• Collaborate with internal teams (e.g., product development, customer support) to resolve client issues and ensure seamless account management.
• Monitor and analyze client data to identify trends and opportunities for growth.
• Generate reports on client activity, satisfaction metrics, and account performance.
• Stay current on industry trends and competitor offerings to maintain a competitive advantage.

Qualifications:

• Minimum of 2–3 years of experience in account management or a related field.
• A proven track record of building and maintaining strong client relationships.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to manage multiple priorities effectively and meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient in CRM software and account management best practices.
• A self-motivated and results-oriented individual with a positive attitude.

Benefits

• To be successful in this role, you will have to: 
• believe in our vision and mission; 
• be smart and result-oriented; 
• be honest; 
• be respectful; 
• be a good communicator; 
• be kind, yet firm when necessary; 
• be a good team player; and 
• know how to have fun and be willing to partake in team-bonding activities. 

Seamless Perks 

• Competitive salary. 
• On-site recreational/workout facilities. 
• An opportunity to play an important role in building one of the top SaaS start-ups in Africa.