Jobs at Alan & Grant

Job Summary

• We are seeking courteous and customer-focused Call Care Agents to serve as the first point of contact for guests and clients.
• The role is responsible for handling inbound and outbound calls, providing accurate information, managing reservations and inquiries, and delivering a warm, professional service experience that reflects our commitment to hospitality, comfort, nature, and luxury.

Key Responsibilities

• Handle inbound and outbound calls professionally, responding to guest inquiries about accommodations, farm experiences, events, pricing, and availability.
• Process reservations, bookings, and basic modifications while ensuring accuracy and timely follow-up.
• Provide clear, courteous, and knowledgeable information about resort and farm offerings to support guest satisfaction and sales conversion.
• Record and update customer details, inquiries, and call outcomes accurately in the company’s systems.
• Escalate complex requests, complaints, or operational issues to the appropriate departments for resolution.
• Follow up with guests on inquiries, confirmations, and feedback to support bookings and service quality.
• Maintain consistent brand tone and professional communication standards across all guest interactions.
• Support sales and marketing teams by identifying leads and promoting relevant services where appropriate.

Requirements

• Minimum of OND / HND / Bachelor’s degree or equivalent experience in customer service or related roles.
• 1–2 years of experience in a call center, front desk, hospitality, or customer service role (hospitality or resort experience is an advantage).
• Excellent verbal communication skills with a polite, friendly, and professional telephone manner.
• Strong listening skills with the ability to handle inquiries calmly and efficiently.
• Basic computer literacy and familiarity with phone systems, booking tools, or CRM software.
• Willingness to work flexible shifts, including weekends and public holidays, as required.

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Job Summary

• We are seeking a vigilant and responsible Security Officer to ensure the safety and security of guests, staff, visitors, and property across our all operations.
• The role involves monitoring premises, enforcing safety procedures, preventing unauthorized access, and maintaining a secure environment while delivering a calm, courteous, and professional presence at all times.

 Key Responsibilities

• Monitor and patrol assigned areas to prevent and detect security threats, safety hazards, or unauthorized activities.
• Control access to the premises by verifying identification, managing entry and exit points, and maintaining visitor logs.
• Ensure the safety of guests, staff, livestock, equipment, and facilities through regular inspections and surveillance.
• Respond promptly and professionally to security incidents, emergencies, and alarms, following established protocols.
• Enforce company policies, safety procedures, and site regulations consistently and fairly.
• Report incidents, irregularities, and security breaches accurately and in a timely manner.
• Support crowd control, traffic management, and security coverage during events and peak activity periods.
• Work collaboratively with management, operations teams, and external security agencies when required.
• Maintain a visible and reassuring security presence that aligns with the organization’s hospitality standards.

Requirements

• Minimum of SSCE or equivalent qualification.
• Previous experience in security, preferably within hospitality, resorts, farms, or large facilities.
• Good physical fitness and the ability to remain alert for extended periods.
• Strong observation skills and sound judgment in handling security situations.
• Ability to communicate clearly and professionally with guests, staff, and colleagues.
• Willingness to work shifts, including nights, weekends, and public holidays.
• Training or certification in security operations is an added advantage.

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 Job Summary

• We are seeking a creative and detail-oriented Content Creator to support the company’s marketing, social media, and brand communication efforts.
• The role is responsible for producing engaging visual and written content that highlights the estate’s lifestyle offering, hospitality experiences, nature, luxury, and community.
• The ideal candidate will help strengthen the estate’s digital presence, tell compelling stories, and drive audience engagement across all online platforms.

 Key Responsibilities

• Create high-quality photo, video, and written content showcasing accommodations, farm activities, guest experiences, events, food, and the natural environment.
• Capture and edit short-form video content (reels, stories, behind-the-scenes, highlights) for social media platforms.
• Support the planning and execution of content aligned with marketing campaigns, promotions, and seasonal activities.
• Manage day-to-day content posting across social media platforms, ensuring consistency in tone, style, and quality.
• Ensure all content reflects the company’s brand identity, values, and visual standards.
• Collaborate with marketing, operations, guest experience, and events teams to source content ideas and stories.
• Monitor engagement and performance of content to help improve reach, relevance, and audience interaction.
• Support online community engagement by responding to comments and messages when required.
• Stay up to date with digital content trends, social media formats, and best practices relevant to hospitality and lifestyle brands.

Requirements

• 2–4 years of experience in content creation, digital media, or social media roles.
• Strong skills in photography, videography, and short-form video creation.
• Excellent writing and storytelling skills, with the ability to create engaging captions and narratives.
• Proficiency in content creation and editing tools (e.g. Canva, Adobe Suite, CapCut, InShot, or similar).
• Experience creating content for hospitality, lifestyle, travel, nature, or luxury brands is a strong advantage.
• Highly creative, organized, and able to manage multiple content tasks in a fast-paced environment.

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Job Summary

• We are seeking Sales & Marketing Officers to support the promotion and sales of the organization’s unique hospitality–agriculture offering, which blends luxury, beauty, nature, comfort, and authentic experiences.
• The role is responsible for executing sales and marketing activities that drive bookings, customer engagement, and brand visibility, while delivering a consistent and premium guest experience across all touchpoints.

Key Responsibilities

• Execute sales and marketing activities to drive bookings for accommodation, events, dining, and experiential offerings, including lead follow-ups and customer conversions.
• Build and maintain relationships with corporate clients, travel partners, event planners, and other strategic stakeholders to grow revenue opportunities.
• Support the planning and execution of integrated marketing campaigns across digital and offline channels, including social media, email, print, and on-ground activations.
• Manage day-to-day social media engagement and assist with website content, online listings, and OTA platform updates to ensure strong brand visibility.
• Coordinate marketing materials and campaign assets with internal teams, designers, vendors, and external partners.
• Ensure consistent brand identity, tone, and messaging across all sales and marketing communications.
• Collaborate closely with marketing, sales, and operations teams to align promotions with business goals and guest experience standards.
• Track basic sales and marketing performance, prepare activity reports, and gather customer and market insights to support continuous improvement.

Requirements

• Bachelor’s degree or diploma in Marketing, Business Administration,Communications, or a related field.
• 1–3 years of experience in sales, marketing, or customer-facing roles, preferably within hospitality, tourism, food, lifestyle, or luxury brands.
• Working knowledge of digital marketing, social media platforms, and hospitality sales channels.
• Strong communication and interpersonal skills with a customer-focused approach.
• Ability to work independently, manage multiple tasks, and meet deadlines in a fast paced environment.
• Basic analytical skills with an interest in tracking performance and improving results.

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Job Summary

• The Marketing Manager is responsible for developing and executing marketing strategies that enhance brand visibility, drive customer acquisition, and support revenue growth across the organization.
• The role oversees digital and offline marketing initiatives, brand positioning, campaign management, and collaboration with sales and operations teams to deliver a consistent and compelling guest experience.

Key Responsibilities

• Develop and implement comprehensive marketing plans aligned with the brand’s business and revenue objectives.
• Ensure consistent brand identity, tone, and messaging across all marketing and communication channels.
• Oversee the brand’s digital presence, including website content, SEO/SEM, social media platforms, and online listings.
• Plan and execute digital marketing campaigns, email marketing, and paid advertising to drive bookings and engagement.
• Design and manage integrated marketing campaigns (digital, print, outdoor, and experiential).
• Collaborate with sales and revenue teams to develop promotions that drive occupancy, covers, and event bookings

Requirements

• Bachelor’s degree in Marketing, Communications, Business Administration, or a related field.
• 3–5 years’ experience in marketing, preferably within hospitality, or food brands.
• Strong understanding of hospitality marketing channels, including OTA platforms, digital advertising, and social media.
• Proven experience managing integrated marketing campaigns and brand positioning.
• Data-driven mindset with the ability to analyse marketing performance and optimise strategies.
• Excellent communication, project management, and stakeholder management skills.