Jobs at Catilas Resources Limited

The ideal candidate will be confident, target-driven, customer centric and have a proven customer support experience.

Job Responsibilities

• Identify and onboard viable agents/ locations for onboarding.
• Ensure optimal performance of all agents activated.
• Provide support on all activities related to agent onboarding, management, business development, and issue resolution.
• Ensure optimal utilization of POS terminals and mobile app.
• Monitor Agents performance: Transactions count against set targets
• Conduct periodic training for agents to keep them abreast of the Bank’s pricing model, product features, new initiatives and other activities in agency banking business.
• Ensure prompt completion of account opening/onboarding process.
• Prompt resolution of issues and complaints by POS Agents
• Manage Agents activities and intensity in line with set targets.
• Ensure consistent visits to Agent location to monitor transactions as well as Agent overall welfare.
• Ensure branding materials get to Agent locations and are properly displayed.
• Periodic visit to Agent location to ensure proper management and use of Bank’s POS terminals deployed to Agents.

Requirements

• HND or B.Sc in any discipline. (Minimum of Lower Credit or Second Class Lower)
• Candidate must not be above 28 years
• NYSC Status: Completed
• A minimum of 6 months to two (2) years’ sales experience preferably in a Financial Institution or any Agency Supported Institution.
• Experience in customer service.
• Ability to self-motivate and manage self.
• Excellent communication and interpersonal skills.
• Good organizational and I.T. skills.
• Customer orientation and ability to adapt/respond to different types of characters.

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Description

• Manage large amounts of inbound and outbound calls in a timely manner.
• Follow communication “scripts” when handling different topics.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Seize opportunities to cross-sell products when they arise.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in call center database in a comprehensible way.
• Frequently attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets

Requirements

• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• HND/B.SC school degrees
• Age limit - 30 years.