Job Description
Handle customer complaints or enquiries via telephone, emails, chats or text messages.
Provide customers with needed information and support
Make outbound calls.
Receive in
Job Objective(s)
Ensure the stability and integrity of in-house wireless network services, Video and Voice services.
Responsibilities
Implement short- and long-term strategic plans to
Description
Manage large amounts of inbound and outbound calls in a timely manner.
Follow communication “scripts” when handling different topics.
Identify customers’ needs,
Duties & Responsibilities
Manage the team.
Collate feedbacks from customers and escalate issues affecting service to stakeholders
Generate daily/weekly report for team and send to the un
Duties & Responsibilities
Manage the team.
Collate feedbacks from customers and escalate issues affecting service to stakeholders
Generate daily/weekly report for team and send to the un
Job Description
Take customer calls and provide accurate, satisfactory answers to their queries and concerns
Take and process customers' orders.
Identify customers’ needs, clarify
Responsibilities
Answers phone and response to customer requests.
Upsell/Sell products and services, place custom orders in the computer system.
Provide customers with product and service in
Job Summary
The team Lead supervises the activities and work volume of the Contact Centre Agents in attending to incoming customer enquiries and resolution of issues raised, in order to provide
Location: Lekki Phase 1, Lagos
Job Description
Take customer calls and provide accurate, satisfactory answers to their queries and concerns
Take and process customers' orders.
Identif
Job ID: 64304
Location: Lagos Island, Lagos
Job Type: Full-Time Regular
Career Area: Consumer & High Net Worth
Job Purpose
Agents are to ensure customer satisfaction and retention
Job Duties & Responsibilities
Enforce Safety Policies. Safety officers are like the law enforcement of an organization. They know safety procedures and requirements and act “by the boo
Category: Outsourced
Purpose of the Job (Brief):
The Call Center agent deals with customers via telephone, Internet, e-mail and instant messaging. They are required to handle a variety of functi
Job Description
Handle customer complaints or enquiries via telephone, emails, chats or text messages.
Provide customers with needed information and support
Make outbound calls.
Receive i
Responsibilities
Handle customer complaints or enquiries via telephone, emails, chats or text messages.
Provide customers with needed information and support
Make outbound calls.
Receive i
Description
Manage large amounts of inbound and outbound calls in a timely manner.
Follow communication “scripts” when handling different topics.
Identify customers’ needs,
Key Responsibilities:
Handling Outbound and Inbound calls from customers.
Providing information and resolving customers on complaints regarding specific products as well as services.
Selling
A Business Process Outsourcing and IT Solutions Company located on Lagos mainland is seeking to recruit experienced Contact Centre Team Lead to oversee activities of call centre Agents and motivate th
Job Purpose
Agents are to ensure customer satisfaction and retention (customer loyalty) in their day-to-day activity as well as provide channels to improve on the current processes to enhance wo