WhatsApp Private Domain Sales & After-Sales Specialist at VMAX Tea & Coffee Ltd

Job Summary

We are hiring a WhatsApp Private Domain Sales & After-sales Specialist in Lagos to manage customer leads, convert WhatsApp enquiries into orders, support repeat purchases, handle after-sales issues, and ensure customer problems are closed within the required service timeline.

Key Responsibilities

• Segment WhatsApp customer leads and follow up based on purchase intent and customer status.
• Convert enquiries into orders through timely, professional, and persuasive communication.
• Support customer retention, repeat purchase, and product recommendation.
• Handle order follow-up, delivery questions, complaints, rejection issues, and after-sales cases.
• Ensure unresolved after-sales issues are escalated and closed within 48 hours.
• Track customer communication, order status, complaints, refund or rejection reasons, and GMV contribution.
• Follow data privacy and customer information handling requirements.

Requirements

• Experience in WhatsApp sales, customer service, telesales, social commerce, e-commerce, or after-sales support.
• Strong written communication skills and customer persuasion ability.
• Patient, responsive, and able to manage high-volume messages.
• Good problem-solving skills and ownership of customer issues.
• Familiar with CRM tools, spreadsheets, or customer tracking systems.

Daily KPIs

• New followers or added contacts.
• Customer consultations handled.
• Orders, GMV, and repeat purchase data.
• Rejection rate and complaint rate.
• After-sales cases not closed within 48 hours.